P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

[JuanoPY]

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

[KissMyKite]

I have the same issue. We are an ad agency for the fashion industry and we wanted still to have some motion and Firefly has never generated an image we can use and because we are in the fashion industry, Firefly Adobe says our images are against community guidelines.  So the fashion, cosmetic, beauty, and apparel industries and their ad agencies and designers should know that Firefly is not for anything related.   Firefly wants to monitor content.  This is outrageous.

[JHern_Film4218]

I have the Adobe app package, but Firefly says I can't use it until I buy it. It's in the package. What's the deal? THX.

[jane-e]

@JHern_Film4218 

I've moved your post from Photoshop to the Adobe Firefly forum.

Jane

[droopydog500]

Hello @JHern_Film4218, @strong_Serenity5C46, @KissMyKite,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[edwardb80547652]

Ok .. so only two free video generations, but it's  a beta version.. the two I generated were well below  a standard to use .. twitchy and jumped around.. so you expect me to pay while you iron out the problems .. seriously Adobe want their cake and eat it and everyone to pay while they tinker with the ingredients. I wait till it's good but I won't be able to because I cannot try it for free ... 

[SC-Agency]

1,000% agree @edwardb80547652 

[gittadobe27]

Obwohl ich die Creative Cloud abonniert habe, erhalte ich beim Versuch, mit Firefly ein Video zu generieren (Betaversion), die Aufforderung, Firefly zu kaufen. Das kann ja nicht sein - in meinem Ablo steht, dass ich noch 991 Generative Credits zur Verfügung habe.

Sowohl von der Kaufaufforderung als auch der Info zu den Credits unten die Screenshots.

Ist das ein Beta-Bug oder was kann ich tun, um die Videofunktion von Firefly zu nutzen?

Beste Grüße,

Brigitte Günther

[anup_live]

I have 998 credits still I am not able to use Firefly ?

[Kartika Rawat]

Hi anup_live!

Thanks for writing in. Creative Cloud plans do not currently include premium generative AI features, but Adobe is providing some free access for a set number of premium feature generations (2 free video generations and 40 seconds of translation). To generate more than what is currently included, beyond free generations, you can add on a Firefly Standard or Pro plan.

I hope this helps.

KR

[jamesh70351631]

Why is Adobe charging us to be beta testers of FireFly?

[tigobo_ANIMATION5209]

j'ai des crédits mais je ne peux les utiliser avec le IA video beta?

[droopydog500]

Hello @anup_live, @gittadobe27, @tigobo_ANIMATION5209,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[TimChu]

使用Firfly網頁版嘗試生成了兩次影片.帳號中也還有996點(本月份還沒使用).因為效果不滿意.打算繼續生成.卻直接跳出購買點數的頁面.要我另外訂閱購買點數? 生成式點數應該是通用的不是嗎? 難道還要另外再購買?

[Kartika Rawat]

Hi TimChu!

Creative Cloud plans do not currently include premium generative AI features, but Adobe is providing some free access for a set number of premium feature generations (2 free video generations and 40 seconds of translation). To generate more than what is currently included, beyond free generations, you can add on a Firefly Standard or Pro plan.

Let us know if you have any questions.

Thanks,
KR

[SC-Agency]

@Kartika Rawat  Is Adobe going to reconsider this approach to making CC subscribers only have 2 videos for trial? It really is as others mentioned feeling like we are being charged to be your beta testers and the results of many of our videos were really poor. I guarantee you Adobe will make more sales if you are more generous with your free trial generations, well unless the quality is consistently bad. There are other free or more generous options that are just a search away. Help us help you.

The last thing any Adobe subscriber wants is another subscription on top of a subscription. The whole trend now is services to help you reduce your subscriptions, right? I think we're concerned there will be new "Pro" pay-to-play tools in Photoshop and Illustrator and Premiere that are all add-ons. It just sends a really concerning message. If the text to video was just stunning, realistic, spot on I could justify the cost. But you never gave us a chance with two generations.

Generation 1 was a cornfield flyover. The motion was decent but it had mountains in the background which usually corn isn't grown in the environment. Every thing looked so cartoony.

Generation 2 was a woman shopping in a grocery store. I opted for a more zoomed in view. It gave a unique camera in the cart angle as she dropped in pieces of fruit. The realism was better than generation one but her arm kept changing shape or disappearing or glitching?

How can I evaluate if I want to add ANOTHER subscription on those two results?

So again, will Adobe reconsider this? I do appeciate Adobe now having actual employees instead of likely compensated Adobe Community Experts jumping in. My guess is Adobe was caught offguard how unpopular this is. Better to course correct before YouTube explodes with anti-Adobe videos to cash in on views. Trust me, Disney learned its leassons when their greatest influencers started cashing in bashing them. Again, help us, help you. Let's develop some synergy. You deliver an incredible and convenient and affordable text to video we can't live without and then we are your greatest authentic evangelists.

[philc22739668]

Well said.  @Droopydog has got a tough job making this sound reasonable.  The long time on the waitlist for two bad renders makes it seem crazy!

[TimChu]

Hi Karika

thanks for your reply.

身為一個ADOBE的支持者.也長年訂閱.對於新功能總有各種驚喜與期待.但是我想向ADOBE表達我無法理解這個收費模式.我們已經是訂閱使用者.也可以每月使用1000點"生成式功能點數". AI的技術很耗費資源.所以需要採用點數計算.就算成果或準確性不佳.也需要使用者多次嘗試.繼續扣點數.這部分我都還可以理解.這就是嘗試新技術必須的平衡.

但是在Firfly的功能卻還要另外加入新的收費方式?!這點我覺得非常不合理並且令人感到遺憾.更何況影片生成還是BETA版本.生成出來的影片品質不佳.或是說.根本無法按照我敘述的指令生成影片.若是在原有的生成點數下扣點數我都覺得是嘗試新技術的成本沒關係.但是按照你們的說明.我為了不可知的效果.還要另外"再次付費"取得"Standard"或"PRO"的有限點數.根本是在一層層剝削使用者的邏輯.

ADOBE要求我們付費使用一個無法達到需求的效果? AI工具眾多的時代. ADOBE還希望我們當個付費的白老鼠. 這個商業邏輯讓我不免覺得 ADOBE真心希望流失我們這些衷心的老客戶?

"我很高興能取得BETA版的測試使用者資格.但是很遺憾看到ADOBE的政策與方案是如此可悲"

另外一提. 我來自TAIWAN. 是一名從事廣告視覺超過20年的從業人員.但是因為申請資格時.地區選項完全沒有TAIWN的選項.我只好選擇偶爾會出差的JAPAN. 我非常習慣以喜歡ADOBE. 但是以上提到的這些問題都不免讓我感到失望.

[TimChu]

Hi Karika

thanks for your reply.

身為一個ADOBE的支持者.也長年訂閱.對於新功能總有各種驚喜與期待.但是我想向ADOBE表達我無法理解這個收費模式.我們已經是訂閱使用者.也可以每月使用1000點"生成式功能點數". AI的技術很耗費資源.所以需要採用點數計算.就算成果或準確性不佳.也需要使用者多次嘗試.繼續扣點數.這部分我都還可以理解.這就是嘗試新技術必須的平衡.

但是在Firfly的功能卻還要另外加入新的收費方式?!這點我覺得非常不合理並且令人感到遺憾.更何況影片生成還是BETA版本.生成出來的影片品質不佳.或是說.根本無法按照我敘述的指令生成影片.若是在原有的生成點數下扣點數我都覺得是嘗試新技術的成本沒關係.但是按照你們的說明.我為了不可知的效果.還要另外"再次付費"取得"Standard"或"PRO"的有限點數.根本是在一層層剝削使用者的邏輯.

ADOBE要求我們付費使用一個無法達到需求的效果? AI工具眾多的時代. ADOBE還希望我們當個付費的白老鼠. 這個商業邏輯讓我不免覺得 ADOBE真心希望流失我們這些衷心的老客戶?

"我很高興能取得BETA版的測試使用者資格.但是很遺憾看到ADOBE的政策與方案是如此可悲"

另外一提. 我來自TAIWAN. 是一名從事廣告視覺超過20年的從業人員.但是因為申請資格時.地區選項完全沒有TAIWN的選項.我只好選擇偶爾會出差的JAPAN. 我非常習慣也喜歡ADOBE. 但是以上提到的這些問題都不免讓我感到失望.

[Austin3521480195ep]

wasnt even enough free ones to really test. results were really bad. also wouldnt want to buy another sub ontop of my "all apps" sub even if it did work... adobe needs to let people use their exisiting generative credits; especially with how bad the video generation is right now. 

[Jon Ashley]

I have a monthly-paid Creative Cloud subscription. My Adobe account shows "Monthly generative credits" at 996/1000 left that expire Feb 26th.

But in trying to use https://firefly.adobe.com/ I am told I can't generate anything because I don't have credits, with a promotion to purchase credits.

Why am I not being allowed to use Firefly generative credits that I've paid for?!

Why am I being pushed to purchase credits when I still have ample remaining?!

[Jon Ashley]

Got on the phone with Adobe "Customer Support" and it was explained to me – what is missing entirely from the Firefly site or my Adobe Creative Cloud app and Account – there are 2 types of "Firefly" generative credits. Those I get with the CC monthly subscription only include images. 

To generate video or audio, apparently, you currently have to purchase a different type of Firefly generative credits. Adobe fails to communicate this anywhere I've looked.

[theJFK]

How can we see how much credits does a certain function in Firefly need? I'm trying to test the video generate but cant't use it as I always get an error: You don't have enough credits for this generative action.

I have almost 1.000 credits left and can't generate any video which is strange considering the conditions mentioned below.

[waldbach]

I have Adobe CC plan and enough Firefly credits but can't make a 3rd Image-to-Video, it asks me to subscribe to a Firefly plan. Is this an error?

[Hannes Drexl]

I would like to know the same thing. I have a lot of generative credits left over from my CC subscription. Why can't I use them for Firefly?

[droopydog500]

Hello @theJFK, @waldbach, and @Hannes Drexl,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy