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P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

Forum|Forum|1 year ago
February 12, 2025
226 replies
178483 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator)

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

Design

Correct answer SamarthS

Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3Z849qc. We are here to help.

Show previous replies

Françoise Bogard

Participant

Bonjour,
J'ai un abonnement Premium depuis 11 ans. Je n'ai plus accès à https://firefly.adobe.com/generate/video alors que j'ai également un abonnement mensuel et j'ai 4931 crédits.

droopydog500

Community Manager

Hello @Françoise Bogard,

I have merged your message into this thread which I think addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

L

lili-9999

Participant

我已经购买了月度用户，并且使用流畅，但是从两天前开始无法使用任何功能。

我需要恢复之前的应用状态，这对我来说很重要。

谢谢

droopydog500

Community Manager

Hello @lili-9999,

Thank you for your message.

Were you trying to generate Firelfy video or use the translation service? What type of plan do you have?

If you are on a personal creative cloud plan, Adobe Firefly video is a premium service which requires a separate Firefly premium plan. For more information, please see the pinned reply in this post: P: Plan error in generating video.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

M

MariuG

Participating Frequently

No sé si este es el lugar indicado para comentar esto, pero me gustaría recibir alguna aclaración sobre mi plan actual, ya que me encuentro abonando mensualmente por el servicio de Adobe Firefly $9 y sin embargo, no puedo usar sus funciones porque requieren que me suscriban a un plan mínimo de $9.

Me encantaría tener una explicación si quizás yo no he comprendido bien las condiciones del servicio.

Muchas gracias!

droopydog500

Community Manager

Hello @MariuG,

Thank you for your message.

Can you please show us a screen shot of what you are seeing? Also, if you could click on your avatar in the upper right corner and take a screen shot of that box, and black out the personal information, and include that, please.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

M

MariuG

Participating Frequently

KatieMantraCC

Participant

My adobe all Creative Cloud credits aren't being pulled through to Firefly, so I can't prompt anything. Anyone else had this issue?

droopydog500

Community Manager

Hello @KatieMantraCC,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

CharlesMacArt

Participant

Tenho plano Premium (Creative Cloud Todos os Apps, 100 GB), mas ao acessar o Adobe Firefly recebo um aviso de que tenho que comprar o plano de uso do Firefly. O que está acontecendo? É um erro provisório ou isto foi retirado dos meus benefícios? Entendo que no caso de vídeos os custos sejam mais altos, vão consumir mais créditos, mas eu não posso usar? Ora, se for isto mesmo os concorrentes da Adobe vão celebrar... Creio que está havendo, no mínimo, um grande erro de planejamento e de mercado. Se eu tenho plano Premium com total acesso e 1000 créditos generativos por mês, só entendo como razoável ter algum limite de uso, não mais que isso. Bola fora da Adobe?

droopydog500

Community Manager

Hello @CharlesMacArt,

Thank you for your message.

Are you trying to generate video? If so, have you purchased the Firefly Standard or Firefly Pro plans?

What type of subscription do you have?

If you are on an enterprise plan, your enterprise plan has to have Adobe Video on the plan. Please contact your local Adobe administrator. If Firefly video is not on your enterprise plan, they can contact your organisation's Adobe account representative to enquire about adding it.

If you are on a personal plan, Adobe Firefly video is a premium service which requires a separate Firefly premium plan. For more information, please see the pinned reply in this post: P: Plan error in generating video.

If you have purchased a premium Firefly subscription or you have access to Firefly premium services on an enterprise plan, please include a screen shot of the whole browser window (including you avatar in the upper right corner) with the error showing, and tell us your operating system and browser along with the version numbers.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

V

VAPF, SLU_.0103

Participant

Hola,

Estoy probando el Adobe Firefly, y en la tercera prueba que he realizado. Me indica que no tengo creditos, cuando mi cuenta tiene 1000 para gastar.

Un saludo,

droopydog500

Community Manager

Hello @VAPF, SLU_.0103,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

R

raghavendra_ch

Participant

I am trying to use the firefly web app but when the prompt given shows you dont have access to the feature, even though my current plan has firefly.

Please help me with this.

O

Oh.N8

Hey @raghavendra_ch

I find turning my computer/ device and wifi off and on again helps.

Cheers

O. Nate

A

Anselmo Nolasco

Participant

ainda tenho creditos no firefly e n consigo mais gerar conteudo de video

droopydog500

Community Manager

Hello @Anselmo Nolasco,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

le s

Participating Frequently

Hola, buenas tardes. Escribo para informar de lo que me parece es un error. Yo pago una suscripción mensual del paquete de todos los programas de Adobe pero por algún motivo, solo tengo permitido 2 generaciones gratuitas en Adobe Firefly (que al parecer son solo 2, no se regeneran mensualmente o por dia). Me gustaría saber por que esto es asi, ya que encima me saltó este cuadro explicandome los distintos planes de pago para Firefly y creo que no tiene sentido porque estaría cumpliendo con la suscripción estándar.

Me gustaria recibir una aclaración al respecto para entender mejor mi situación. Gracias.

droopydog500

Community Manager

Hello @le s,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

le s

Participating Frequently

Thank you Droopy, this was helpful. Have a great day

marine vb

Participating Frequently

I used firefly 2 times to make a test for a video base on an illustration. I still have 97 credits with my adobe formula but firelfy wont make any new video he proposes me to pay more... i unloged and loged again. wont work. what can i do ?

droopydog500

Community Manager

Hello @marine vb,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

marine vb

Participating Frequently

thanks !

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