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Sorry, your access has been denied. You do not meet the age requirements for this specific service.

New Here ,
Sep 06, 2023 Sep 06, 2023

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Sorry, your access has been denied. You do not meet the age requirements for this specific service.

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correct answers 1 Correct answer

Adobe Employee , Sep 07, 2023 Sep 07, 2023

Hi @Prajwal32109862bo3q@Barb Binder is correct regarding the age requirement. Please check out the Firefly FAQ.

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Click "Check for Updates" in the Beta apps section of the Creative Cloud desktop app to check if there's a new Photoshop (beta) app build available and update.  
  • Sign out and sign back into the Creative Cloud Desktop and Photoshop (beta) apps.
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

 

If you have tried the solutions above but are unable to access Generative Fill, then please click https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of Adobe's support team.

 

~Barb

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Adobe Employee ,
Sep 07, 2023 Sep 07, 2023

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Hi @Prajwal32109862bo3q@Barb Binder is correct regarding the age requirement. Please check out the Firefly FAQ.

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