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Preran
Community Manager
PreranCommunity Manager
Community Manager
March 27, 2023
Question

Trying to access Firefly?

  • March 27, 2023
  • 131 replies
  • 49869 views

Hi everyone,

 

Beta applications are being approved on a rolling basis and you'll receive a confirmation email once you've been granted access. At this time we do not have an accurate estimate for when access will be granted. Thank you for your patience!

 

If you are having issues with logging in after you receive an approval email, ensure that you are logging in with the same email address with which you have registered.

 

If you are logging in with the correct email address and still facing issues, use this form https://survey.adobe.com/jfe/form/SV_4HmdnIcz9sllpVI?v=e to report the issue to the team. We request you to check the status after a day or so to see if your issue has been resolved.

 

Thanks,

Preran

 

    131 replies

    Show previous replies
    P
    Preston28309473zvq3
    Participant
    May 17, 2023

    I got an email saying I got access but when I go to firefly.adobe.com and sign in, with the same email that I got an email from saying I got access, it is still asking me to request access.

      U
      USLSgraphics
      Participant
      May 17, 2023

      I was granted access, but am not aware of where to gain access. Is it in the link to Discord? 

      V
      vlads26516760
      Participant
      May 17, 2023

      SO excited to start learning this 😄 Thank you Adobe Team for continuously working on amazing software that pushes boundaries forward (if not breaking them). You are wonderful!

        G
        Gerd29930546adh4
        Participant
        May 17, 2023

        I tried to sign in with Google and can't get access. When will this be solved?

        Thanks

        Gerd

        Tracy.H
        Community Manager
        Tracy.HCommunity Manager
        Community Manager
        May 16, 2023

        *Update* We are still working through access issues. We have identified that some users who used social signup (Apple, Google, Facebook) to create or access their Adobe account are unable to access Firefly. To quickly remedy this issue, please create a new Adobe account using an email address/password (not one of the social signin options). Once you have created your new account, please fill out the form again and provide the email address associated with your new account. We will process these requests once a day, so you should check for access in 24 hours.

          R
          rasco1
          Participant
          May 16, 2023

          I used my Adobe account login and got the "Youre in email" on April 25th could not get access just the join beta screen. Filled out the help section on the form and almost a month later still no access.?

            R
            rasco1
            Participant
            May 19, 2023

            So Adobe got me in! Looks like they are working hard to resolve issues Thanks Adobe.

            Irie23
            Irie23
            Participating Frequently
            May 14, 2023

            Since I'm waiting to get in after getting the invitation mail (as so many) for a week now, having spent hours of my time to find solution in posts on discord and here, posting myself, trying to get anwers from Adobe directly by mail (no reaction yet ...  actually loosing hope there is coming one ever), I think this place is just for us users (paying clients) and our problems. Looks like there is no one here from Adobe anymore. The last post to the topic (access issues) from an allegedly Adobe employee is more than 1 month ago. 

            So, after this experience I think, Adobe just does not care. I am really trying to be polite and respectful here ... but why not talk about the obvious? Who else is getting frustrated? How many are we? 

            If I would treat my customers like Adobe does in this case, my job would be gone. 

             

            2
            29839331c1br
            Participant
            May 18, 2023
            I don't get access
            ervinm58405308
            ervinm58405308
            Participant
            May 13, 2023

            I've been an Adobe customer for over 40 years, and I would love to try Firefly.  I signed up at least 5 times, received at 5 emails telling me that I am in but have not been granted access.  It feels as if you're stringing me along.

            永
            永不止步9999
            Participant
            May 13, 2023

            我非常兴奋，因为我收到了开始尝试Firefly的邀请。非常感谢！

             

             

            ervinm58405308
            ervinm58405308
            Participant
            May 13, 2023

            I've signed up at least 5 times and I have not been able to try Firefly.

            tworivers
            tworivers
            Participant
            May 12, 2023

            Hi

             

            I was invited to join in and when I tried to acept the invitation, I had "access denied". I filled in the form (again, again) and checked the box. what now?

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