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New Participant
June 5, 2023
Answered

Why Im getting this user guidelines violation message?

  • June 5, 2023
  • 39 replies
  • 23885 views

I dont know why Im getting this "You no longer have access to Firefly due to violation of our User Guidelines" message. I dont think that Im violating any of the User Guidelines. But if I do, please tell me what kind of violation that I did. This web really helped my work and now I cant used it anymore, I just want to know the reason. 

 

Correct answer CMass

Please reach out to our chat support using this link: https://helpx.adobe.com/support.html

39 replies

New Participant
May 29, 2025

Vocês estão colocando que eu fiz uso indevido. Mas eu nunca fiz nada errado com vocês. Sempre criei imagens e ilustrações para uso pessoal. Propaganda enganosa e calúnia. 

New Participant
May 9, 2025

You no longer have access to the free Firefly plan due to misuse. Switch to a paid plan to resume.this text i saw in my account. Please solve this.if i can misuse. Next time i can't do it again.now please solve my account. 

droopydog500
Community Manager
Community Manager
May 9, 2025

Hello @ah_shuvo2354,

We cannot help you here in the forums. Please contact Adobe chat support using this link: https://helpx.adobe.com/support.html

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
New Participant
December 3, 2024

I don't believe I have done anything that could be considered a violation of your community guidelines. Please take immediate action to fix this issue.

droopydog500
Community Manager
Community Manager
December 3, 2024

Hello @Cartoon_Tamil4629,

 

Please contact Adobe chat support using this link: https://helpx.adobe.com/support.html

 

    droopy

Adobe Community Expert (not an Adobe employee)
New Participant
September 19, 2024

I have the same issue with everyone else... Getting the message "You no longer have access to Firefly due to violation of our User Guidelines" on my Lightroom although I believe and can transparently say I did not violate any of its policies. I looked online for fixes and it appears unsolved. Yeah, I see the message saying to contact an agent, BUT I DID AND GOT NO ONE. I tried again, no response and actually just ended the conversation before it started. I tried calling directly, but instead, I got redirected to this forum. WHAT CAN I DO?? I do apologize that I am a little stressed in not being able to edit photos on time, however this issue seems like it shouldn't have started to begin with. 

jane-e
Community Expert
September 19, 2024
quote

Getting the message "You no longer have access to Firefly due to violation of our User Guidelines" on my Lightroom although I believe and can transparently say I did not violate any of its policies.

By @Mogami23482325igsx

 

 

Please scroll up in this thread where there are several posts about how to contact Adobe Customer Care.

 

Jane

 

droopydog500
Community Manager
Community Manager
September 19, 2024

@Mogami23482325igsx, based on other reports (Generative Fill in Photoshop not working), this might have been related to a system problem. Are you still experiencing this issue?

    droopy

Adobe Community Expert (not an Adobe employee)
New Participant
September 13, 2024

 O pleaseplease solve the problem

jane-e
Community Expert
September 13, 2024

@kanha_5263 

 

Please contact Adobe Customer Care. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen   
Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

 

New Participant
August 26, 2024

You no longer have access to Firefly due to violation of our User Guidelines. Visit the FAQ page to learn more.

droopydog500
Community Manager
Community Manager
August 26, 2024

Hello @Ayan34301453337j,

 

I am sorry you are experiencing this problem.

 

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

 

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

 

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

 

You can also send a message through X (formerly Twitter) to @AdobeCare.

 

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

 

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
New Participant
July 31, 2024

I haven't even used it for even 5-6 times. Please help

droopydog500
Community Manager
Community Manager
July 31, 2024

Hello @alrightkaran,

Thank you for your message. I am sorry you are having this problem.

 

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
New Participant
July 15, 2024

I Don't Understand Hhy I Can't Use Firefly
What's Wrong ~

droopydog500
Community Manager
Community Manager
July 15, 2024

Hello @PNT1,

Thank you for your message. I am sorry you are having this problem.

 

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html


Thanks,
    droopy

 

Adobe Community Expert (not an Adobe employee)
New Participant
July 13, 2024

 

droopydog500
Community Manager
Community Manager
July 13, 2024

Hello @Dx31911315xbuh,

Thank you for your message. I am sorry you are having this problem.

 

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
New Participant
July 12, 2024

I am getting a message of ou no longer have access to Firefly due to violation of our User Guidelines. Visit the FAQ page to learn more. in adobe firefly website, although i havent used firefly from long time. what should i do. how will i use this ? please help.

Community Expert
July 12, 2024

For this, it is best to contact an Adobe person through the chat. Link is below. Type 'real agent' for a real person. Beware of people contacting you directly saying they are from Adobe.
https://helpx.adobe.com/au/contact.html