New Participant

Answered

Why Im getting this user guidelines violation message?

Forum|Forum|2 years ago
June 5, 2023
39 replies
23885 views

I dont know why Im getting this "You no longer have access to Firefly due to violation of our User Guidelines" message. I dont think that Im violating any of the User Guidelines. But if I do, please tell me what kind of violation that I did. This web really helped my work and now I cant used it anymore, I just want to know the reason.

Mobile

Correct answer CMass

Please reach out to our chat support using this link: https://helpx.adobe.com/support.html

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T

Thenuranga

New Participant

Please remove my limmited access for firefly. I can't use firefly in the web. How can I use again this ?

droopydog500

Community Manager

Hello @Thenuranga,

I am sorry you are experiencing this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

My best,

droopy

Adobe Community Expert (not an Adobe employee)

A

Amal Sridar

New Participant

Shows this error "You no longer have access to Firefly due to violation of our User Guidelines. Visit the FAQ page to learn more."

Kevin Stohlmeyer

Adobe Expert

@Amal Sridar contact Adobe Customer Support. Log into Adobe.com then use the chat pod in the lower right. Type "Agent" to get in the queue for a live person. Otherwise you can contact AdobeCare on X. https://x.com/AdobeCare

I

Ignacy38492516bpb5

New Participant

Dear Adobe Support Team,

I am writing to appeal the decision to revoke my access to Adobe Firefly. I received a message informing me that my account has been blocked due to a violation of the User Guidelines.

I would kindly request a detailed explanation of the specific actions that led to this block. I am confident that I have not violated any guidelines and would like to ask for a reconsideration of my case. If there has been a misunderstanding, I am willing to take any necessary steps to resolve the issue.

Thank you for your assistance.

droopydog500

Community Manager

Hello @Ignacy38492516bpb5,

I am sorry you are experiencing this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

My best,

droopy

Adobe Community Expert (not an Adobe employee)

A

Al Jaber Hoss38424880te62

New Participant

I have been using Adobe Firefly since the beta version and was recently banned without any explanation. I kindly request that my account be reinstated as soon as possible. I fully respect the user guidelines

Best regards,

— Al-Jaber Hossen Dip

Dave Gustafson

Inspiring

The forums here can't do anything related to this issue.

Use this link: https://helpx.adobe.com/support.html

A

Avinash38404547vlpq

New Participant

please solve this problem 🙏😭 I don't know what I have made an mistake! It's an accident! Please please please solve this🙏😭🥺🥺🥺

Kevin Stohlmeyer

Adobe Expert

@Avinash38404547vlpq contact Adobe Customer Care to discuss. Log into Adobe.com and use the chat bubble lower right to talk to a representative.

A

Avinash38404547vlpq

New Participant

I have made a mistake! I created pubg player character so I make weapon promt! Then I will not able to use your website. So I am really sorry for this. Please solve this problem. I will never make violence promt please solve this 🙏

R

Robin35076265jvp8

New Participant

You no longer have access to Firefly due to violation of our User Guidelines. Visit the FAQ page to learn more

M

Maalikdeenar383559885uyq

New Participant

Its showing me this that You no longer have access to Firefly due to violation of our User Guidelines. Visit the FAQ page to learn more.

Learn more

droopydog500

Community Manager

Hello @Maalikdeenar383559885uyq,

Thank you for your message. I am sorry you are having this problem.

You will need to contact customer support, as has been referenced in prior messages in this thread.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

M

Munawir PM

New Participant

Subject: Access Restriction Issue on Adobe Firefly

Hi Adobe Support,

I received a notification stating that my access to Adobe Firefly has been restricted due to a violation of the User Guidelines. I believe this is a mistake, as I have been using the service in compliance with all guidelines.

Could you please review my account and provide details on the issue? I would appreciate guidance on resolving this and regaining access to Adobe Firefly.

Thank you for your assistance.

Best regards,
Munawir PM

---

You can use this letter for the bug report section to get the issue resolved.

droopydog500

Community Manager

Hello @Munawir PM,

Thank you for your message. I am sorry you are having this problem.

You will need to contact customer support, as has been referenced in prior messages in this thread.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

R

ryan2t4

New Participant

I getting notification saying 'You no longer have access to Firefly due to violation of our User Guidelines.' But i didn't violates user guidelines. How i can regain access to Firefly?

J

jainajain

New Participant

I'm receiving a notification that says, 'You no longer have access to Firefly due to violation of our User Guidelines.' I don't believe I've violated any guidelines. Could you please let me know what specific violation led to this and how I can regain access? This website is very important for my work, and I would like to resolve this issue as soon as possible.

droopydog500

Community Manager

Hello @jainajain,

I am sorry you are experiencing this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a message through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

My best,

droopy

Adobe Community Expert (not an Adobe employee)

P

Prasanjit30373359aycm

New Participant

I am getting a message of ou no longer have access to Firefly due to violation of our User Guidelines. Visit the FAQ page to learn more. in adobe firefly website, although i havent used firefly from long time. what should i do. how will i use this ? please help.

droopydog500

Community Manager

Hello @Prasanjit30373359aycm,

Thank you for your message. I am sorry you are having this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a message through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

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