Participant

Answered

Your country doesn't support this purchase Adobe sites, products and services are not available in a

Forum|Forum|2 years ago
September 14, 2023
8 replies
9196 views

Your country doesn't support this purchase

Adobe sites, products and services are not available in all regions.

Learn More

Imaging

Correct answer CMass

Can you share a screenshot of the error you're seeing?
Also check out this post: https://community.adobe.com/t5/adobe-firefly-discussions/i-can-t-purchase-a-firefly-plan-in-my-country-why/td-p/14128295

A

Anonymous

Adobe is just making a big fuss. It's just a waste of money. It would have been better if Adobe had given all apps without a card, without a 1-year trial.

Z

zuggg

Participant

I find it hard to believe Adobe is not allowed to sell Firefly premium in the United States. I, and my IP address, are in California. Not using a VPN or anything, on a residential fixed IP through a US ISP.

droopydog500

Community Manager

Hello @zuggg,

What page were you on and what did you click that led you to this message? Where does it take you if you click "learn more".

I am sure you got that message because of a problem. For some reason it seems to think you are somewhere else.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

A

alan s.w31344745

Known Participant

Thanks to all. We will look for a work around.

X

Xheikh Umar36378651624r

Participant

Your country doesn't support this purchase
Adobe sites, products and services are not available in all regions

please help.. solved this problem

A

Ankhbayar36399601n1od

Participant

Hi Dear. Is it available in Ulaanbaatar, Mongolia ?

droopydog500

Community Manager

@Ankhbayar36399601n1od,

Try the resellers in Mongolia. Go to https://adobe.my.salesforce-sites.com/PartnerSearch

Filter to Mongolia, then click Find to see the list of resellers.

droopy

Adobe Community Expert (not an Adobe employee)

G

German Sverdlov

Participant

Looks like is it also not available in UAE. I am getting the same error - although this country is not part of the countries mentioned.

droopydog500

Community Manager

Hello @German Sverdlov ,

Thank you for your message. I am sorry you are having this problem. Try the resellers in UAE. Go to https://adobe.my.salesforce-sites.com/PartnerSearch

Filter to UAE, then click Find to see the list of resellers.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

H

Harverock

Participant

This is stupid politics. As if the designers have done something wrong and can correct something in the government of the countries. Hypocrites.

Jill_C

Community Expert

It has more to do with export laws rather than politics.

Jill C., Forum Volunteer

Preran

Community Manager

Which country are you trying to purchase from?

Copying from this page: https://helpx.adobe.com/firefly/faq.html#about-firefly

Adobe Firefly isn't available in Russia, Belarus, and China. In addition, Adobe services and products cannot be used in Cuba, Iran, North Korea, Syria, Crimea, or the so-called Donetsk and Luhansk People’s Republics.