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[Game32288553l4lj]

Your country doesn't support this purchase

Adobe sites, products and services are not available in all regions.

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[Preran]

Which country are you trying to purchase from?

Copying from this page: https://helpx.adobe.com/firefly/faq.html#about-firefly

Adobe Firefly isn't available in Russia, Belarus, and China. In addition, Adobe services and products cannot be used in Cuba, Iran, North Korea, Syria, Crimea, or the so-called Donetsk and Luhansk People’s Republics.

[Венера3265503665d0]

hello! But if I am using from the country which are not in the list of unavailability what can be the problem?

[CMass · Accepted solution]

Can you share a screenshot of the error you're seeing?  
Also check out this post: https://community.adobe.com/t5/adobe-firefly-discussions/i-can-t-purchase-a-firefly-plan-in-my-count...

[Katerina28490861za2f]

Thank you! I'm in China. It's a huge design market here and Adobe sold us Illustrator. Upon updating to version 28 I can see "Text to Vector Graphic" panel but it's all frozen! How's that? 

[Harverock]

This is stupid politics. As if the designers have done something wrong and can correct something in the government of the countries. Hypocrites.

[Jill_C]

It has more to do with export laws rather than politics. 

[German Sverdlov]

Looks like is it also not available in UAE. I am getting the same error - although this country is not part of the countries mentioned.

[droopydog500]

Hello @German Sverdlov ,

Thank you for your message. I am sorry you are having this problem.  Try the resellers in UAE. Go to  https://adobe.my.salesforce-sites.com/PartnerSearch

Filter to UAE, then click Find to see the list of resellers.

Thanks,
    droopy

[Ankhbayar36399601n1od]

Hi Dear. Is it available in Ulaanbaatar, Mongolia ? 

[droopydog500]

@Ankhbayar36399601n1od,

Try the resellers in Mongolia. Go to  https://adobe.my.salesforce-sites.com/PartnerSearch

Filter to Mongolia, then click Find to see the list of resellers.

    droopy

[Xheikh Umar36378651624r]

Your country doesn't support this purchase
Adobe sites, products and services are not available in all regions

please help.. solved this problem