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Your country doesn't support this purchase Adobe sites, products and services are not available in a

New Here ,
Sep 14, 2023 Sep 14, 2023

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Your country doesn't support this purchase

Adobe sites, products and services are not available in all regions.

Learn More

 

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correct answers 1 Correct answer

Adobe Employee , Oct 02, 2023 Oct 02, 2023

Can you share a screenshot of the error you're seeing?  
Also check out this post: https://community.adobe.com/t5/adobe-firefly-discussions/i-can-t-purchase-a-firefly-plan-in-my-country-why/td-p/14128295

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Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

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Which country are you trying to purchase from?

 

Copying from this page: https://helpx.adobe.com/firefly/faq.html#about-firefly

 

Adobe Firefly isn't available in Russia, Belarus, and China. In addition, Adobe services and products cannot be used in Cuba, Iran, North Korea, Syria, Crimea, or the so-called Donetsk and Luhansk People’s Republics.

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New Here ,
Oct 02, 2023 Oct 02, 2023

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hello! But if I am using from the country which are not in the list of unavailability what can be the problem?

 

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Adobe Employee ,
Oct 02, 2023 Oct 02, 2023

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Can you share a screenshot of the error you're seeing?  
Also check out this post: https://community.adobe.com/t5/adobe-firefly-discussions/i-can-t-purchase-a-firefly-plan-in-my-count...

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New Here ,
Mar 05, 2024 Mar 05, 2024

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Thank you! I'm in China. It's a huge design market here and Adobe sold us Illustrator. Upon updating to version 28 I can see "Text to Vector Graphic" panel but it's all frozen! How's that? 

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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This is stupid politics. As if the designers have done something wrong and can correct something in the government of the countries. Hypocrites.

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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It has more to do with export laws rather than politics. 

Jill C., Forum Volunteer

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New Here ,
Jun 12, 2024 Jun 12, 2024

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Looks like is it also not available in UAE. I am getting the same error - although this country is not part of the countries mentioned.

 

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Community Expert ,
Jun 12, 2024 Jun 12, 2024

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Hello @German Sverdlov ,

Thank you for your message. I am sorry you are having this problem.  Try the resellers in UAE. Go to  https://adobe.my.salesforce-sites.com/PartnerSearch

Filter to UAE, then click Find to see the list of resellers.


Thanks,
    droopy

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