Skip to main content
Participant
April 23, 2024
Open for Voting

P:I lose too many credits doing trial and error. The monthly cost should be based on downloads

  • April 23, 2024
  • 45 replies
  • 5473 views

I lose too many credits doing trial and error. The monthly cost should be based on downloads

45 replies

Participant
July 30, 2025

When a generation is BAD and unusable, like a human that has half the face missing, and you can tell with cookies that we did NOT download it, we should get those generation credits back!

Kartika Rawat
Community Manager
Community Manager
July 30, 2025

Hi Brett5ED9!

 

Thanks for your feedback! We know how frustrating it is when a generation turns out unusable, like a face missing half its features. I'm merging your thread here since it’s part of a similar discussion. Please add you vote here

 

 

 


^KR



Participant
July 20, 2025

Agreed, if it generates something I'm not going to use or download there should be a reduced rate. 

Synergies
Participant
June 22, 2025

I understand that creating images just to see what can be created is a drain on your servers.  So, limiting charges to just downloads would not be fair to Adobe.  However, when I ask over and over for the video to NOT ZOOM, but have movement, left to right... and it ZOOMS.  Then I set camera to "Static" it ZOOMS.  I set camera pan left to right and it ZOOMS.  I have left "thumbs down" over and over again.  When the generation fails to follow simple instructions, we should not be charged.  Also, as others mentioned, if error messages prevent getting the file to download, you should not charge for those attempts, either.

Kartika Rawat
Community Manager
Community Manager
June 5, 2025

Hi House Of Applejay!

Thank you for reaching out and sharing your valuable feedback. We truly appreciate your input, and we will make sure to pass it along to our product team. If you have any further questions or need assistance, please feel free to contact us. We're here to help!


^KR

Participant
May 26, 2025

I this was posted a while back. Do not want to make a necrothread, however I agree with the sentiment.

Participant
May 12, 2025

Said it perfectly, Im looking into other services do you know of any??

Participant
May 12, 2025

Your service is clunky. When creating useable content of any sort it takes a lot of trial and error working with the ai. Charging such a high amount of credits per generation limits the creative potential to such a degree that it makes your service useless. Once done with my current project I will be canceling my service and using any of the other ai generation services available. 

Kartika Rawat
Community Manager
Community Manager
May 12, 2025

Hi Sirrracha!

I'm merging your thread here since it’s part of a similar discussion. Please see above the pinned message

Let us know if you have any questions.

 

Thanks,
KR

Participating Frequently
April 28, 2025

I feel like until the bugs are sorted out or quality improves, credit should not be used for photo to video generatives. Rather if you download the video that was generated... then your credit gets used. The videos so far that I have been generating from still photos are not the greatest and it takes sometimes a few generations to get a decent one. It's such a waste of credits. I may cancel the subscription until it seems sorted out.

maurizioz39303522
Participant
April 3, 2025

Mi è successo che l'animazione  richiesta presentasse errori grossolani, non mi sembra normale che si debba pagare se c'è un palese errore. Proporrei la possibilità di un rifiuto , inibendo il download e riaccreditando i crediti sottratti.

Kartika Rawat
Community Manager
Community Manager
April 4, 2025

Hi maurizioz39303522!

Sorry to hear that. We share your feedback with the team and move your post to Ideas. 

 

Let us know if you have any questions. 

Thanks,

KR

 

Moved to ideas

March 27, 2025

Hey @Montana30146197yjmd 

 

You may also want to turn off "Fast Mode". 
With "Slow Mode" you don't have to upscale your images. This saves you credits.

 


The other thing I would do is save an screenshot and your link to a seperate document: Google, Word, Pages.
This way you can come back to a past generation and modify it as you see fit.
Cheers

O. Nate

Participant
March 27, 2025

Half of my credits have been taken for generations that fail to load, that has "sorry, error" mode. Also Is it not possible to buy generation credits seperatley from the membership when you run out to fast and wwaiting for the next month to come? 

droopydog500
Community Manager
Community Manager
March 27, 2025

Hello @ArtisticKay,

Thank you for your message. 

Can you please show us what errors you are encountering? Please include a screen shot of the whole browser window (including you avatar in the upper right corner) with the error or problem showing. If you were using reference images or keyframes, please upload those as well. Please tell us the prompt you were using. And finally, please also tell us what operation system (OS) and browser you are using along with their version numbers.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)