Inspiring

Answered

Error: Loading Adobe fonts on macOS monterey

Forum|Forum|4 years ago
June 2, 2021
6 replies
270133 views

I'im using a Macbook Air M1 with Apple Silicon. The fonts I activated in CC don't show up in Photoshop or other applications. They do however on my iMac (Intel). In Creative Cloud if I go by Market Place > Browse Adobe Fonts a web page is opened and I can configure my fonts. If however I go Apps > Manage fonts the app hangs just displaying "Loading Adobe Fonts…".

What can I do to activaed these fonts?

Regards

Michael

Product issue

This topic has been closed for replies.

Correct answer michael2406

In the mean time I found a solution.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

I carefully followed the instructions on this website, downloaded the the 2 apps (AdobeCreativeCloudCleanerTool, LogCollectorTool), uninstalled CC and then resintalled it. Great! Now the fonts are there again.

But it took me hours to find the solution.

M

Matt Lundstrom

New Participant

Fonts synced with Adobe have stopped working on my Mac. This only occurs on one of my two computers, both equally up to date with the same OS versions, Adobe versions, and Adobe account credentials.

Symptoms:

Fonts activated on fonts.adobe.com don't appear in OSX.
Creative Cloud Desktop app's Active Fonts tab does not load.

Stats:

MacOS Monterey 12.0.1
Apple Silicon
Adobe Apps version 5.6.0.788

Attempted fixes:

Update all apps and Adobe Creative Cloud Desktop.
Log out and back in to Creative Cloud.
Restart Adobe Apps.
Restart OSX.

HARSHIKA_VERMA

Community Manager

Hi Matt,

Sorry for the trouble. It looks like you're experiencing the similar problem mentioned here: https://community.adobe.com/t5/adobe-fonts-discussions/problem-mit-adobefonts-unter-os12-01-mit-m1-prozessor/td-p/12486736

If so, could you please try the solution suggested in the correct answer of the post and let us know if that helps?

We're here to help.

Thanks,

Harshika

waynew88506512

New Participant

Same Issue,

Symptoms:

Fonts activated on fonts.adobe.com don't appear in OSX.
Creative Cloud Desktop app's Active Fonts tab does not load.

Stats:

MacOS Monterey 12.2.1
Apple Silicon
Adobe Apps version 5.6.5.58

Attempted fixes:

Ran Cleaner/ Removal
Update all apps and Adobe Creative Cloud Desktop.
Log out and back in to Creative Cloud.
Restart Adobe Apps.
Restart OSX.

H

hendrikscherdin

New Participant

Ich kann, seit dem ich mein neues MB Pro mit M1Pro Prozessor habe, keine AdobeFonts mehr laden. Ist das ein allgemeines Problem? Hat jemand das gleich Problem

HARSHIKA_VERMA

Community Manager

Hi hendrikscherdin,

We are sorry for the delay in response. I have escalated this to our team to investigate and check at their end. We'll share the updates with you as soon as we hear anything from team's end.

We'll try our best to investigate.

Thanks,

Harshika

M

Mahanandy15C2

New Participant

Thanks for the info....worked like a charm!

HARSHIKA_VERMA

Community Manager

Hi All,

We are having an ongoing discussion on this post: https://community.adobe.com/t5/adobe-fonts-discussions/problem-mit-adobefonts-unter-os12-01-mit-m1-prozessor/m-p/12551551#M5011

We would request you to please join the discussion and try the steps suggested in the correct answer.

Let us know if that helps.

Thanks,

Harshika

J

jimc1005175

New Participant

How do I get this Cleaner tool? I see it referred to in the thread, but not a link to it or information for getting it? It's very frustrating to have this new M1 MBP and I can't activate my Adobe fonts when they work just fine on my old MBP with an Intel core.

-Jim

D

defaultx8lql6ozlwjp

New Participant

My fonts aren't syncing. I can sign into adobe fonts via my internet browser just fine - however when I activate a font there, it doesn't successfully do so in my apps. If you look at "background tasks" in InDesign you can see it's trying to activate the font, but it just does this forever and never finishes.

Similarly, when I try to get into "manage fonts" in creative cloud, I get a spinning wheel and the message "loading adobe fonts" which goes on forever.

I've tried multiple computers to no success. I'm running Big Sur 11.5.2 on my desktop and 11.3 on my laptop.

HARSHIKA_VERMA

Community Manager

Hi there,

We are sorry for the trouble using Adobe Fonts. We would request you to please try the steps suggested in this article: https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

Let us know if that helps.

Thanks,

Harshika

teejayP1043

New Participant

We just upgraded our computers and are running Mac OS Monterey. Since then, when we try to manage fonts in the Creative Cloud app, we get a spinning wheel that says "loading Adobe fonts." And just like the original post, we can go online and activate fonts but they don't show up in InDesign or Illustrator.

I tried the steps listed above and nothing has changed.

Is there an update we're missing? Any help would be appreciated. Love having access to all the fonts when it's working.

Thank you,

TJ

L

LMA1234

New Participant

I'm having the exact same issue. Uninstalled and reinstalled the full creative suite, still the same problem. Just a big "Loading Adobe Fonts..." spinner for hours. Restarted the computer and programs multiple times. Went to the web interface and deactivated and reactivated the font families. Also tried going into the More Fonts menu in Illustrator and downloading individually. Those downloads also failed.

I urgently need these fonts to work in Illustrator & Figma (or any application).

M

michael2406AuthorCorrect answer

Inspiring

In the mean time I found a solution.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

I carefully followed the instructions on this website, downloaded the the 2 apps (AdobeCreativeCloudCleanerTool, LogCollectorTool), uninstalled CC and then resintalled it. Great! Now the fonts are there again.

But it took me hours to find the solution.

B

Bobby5D22

New Participant

THANK YOU SO MUCH.

When I moved all my data and apps from my Intel MacBook Pro to my M1 Mac Mini, it somehow only broke Adobe Fonts, which was driving my batty. After 3 fresh CC installs, I came across this. FINALLY!

I wasn't too upset; things like this are going to happen when changing entire chipsets -- I just couldn't find the solution.

You're a life saver. Thanks again.

got_no_rhythm

New Participant

Hello all!

Today, I discovered I could no longer look at what fonts I had installed on my computer through the Creative Cloud (instead, it took me to the website.) No matter, but the problem is that I have been adding fonts that are not on Adobe fonts by importing them through this application. Is there a new way to do this now?

I find it terribly inconvenient and have not found any article discussing this. I've attached a photo trying to describe what I see now.

Vs. What I used to see.

HARSHIKA_VERMA

Community Manager

Hi there,

We are sorry for the trouble. If I heard you right when you click on the font icon in the Creative Cloud app it takes you to the Adobe fonts website page. If that's the case, I would like to know if you can share the Creative Cloud about info page.

I will try my best to help.

Thanks,

Harshika

got_no_rhythm

New Participant

I just checked today and it is back. For future reference, I was concerned because this button was taken away from the desktop app.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded