Learner Transcript report subscription email has dropped link to full Learner Transcript report

Forum|Forum|4 years ago
August 23, 2021
1 reply
445 views

The email notification I receive for the Learner Transcript report I set up no longer includes a link to download "the same report in Learner Transcript format".

Has the notification email changed, and why? How can I ensure the report is available in Learner Transcript format as it was before?

Elizabeth

This topic has been closed for replies.

MrsWandaJeanous

Adobe Employee

Hi @Elizabeth5CF1 , is this related to your previous inquiry (linked here)? There was a new release with some cool enhancements a week or so ago. I wonder if it UNDID some of your reporting setup? This is the first time I've heard of it happening. I'm so sorry this happened to you 😯.

WandaJean

D

Debiprasad_Maharana

Adobe Employee

Hi Elizabeth,

Thank you for sharing the issue details with us.

May I know how you have setup to receive the Learner Transcript in email?

Is it a subscription report you are referring to?

We need more information about this issue to understand the problem and help you resolve it ASAP.

You can post your replies here or contact our support team using any support channel in the URL below.

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime

Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.

E

Elizabeth5CF1Author

Participating Frequently

Hello again

Please can you review my reply below for the information you requested. This issue is still persisting. All suggestions for a solution would be welcome.

Elizabeth

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