Media Encoder doesn't export the effect on a essential graphics template

[Samanta36061729qxca]

I've created a lower third template on After Effects to use it on premiere pro, so I can change the name, etc. But when I send it to Media Econder, the effects that I put on the lower third (a neon effect) does not render on the video, just the forms of the lower third. But when I export on premiere pro the video come out just fine.

[Peru Bob]

Try turning off Hardware encoding in the Video tab of the export settings.

[Annika Koenig]

Any chance Media Encoder and Premiere Pro run in different languages?

[Samanta36061729qxca]

Just tried, doens't work 😕 

[T Rockabirdie]

Hi @Samanta36061729qxca

Is the neon effect is a 3rd party effect?

[Samanta36061729qxca]

on after effets I used drop Shadow

[Annika Koenig]

Can you attach a couple of screenshots or a video?