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New Participant
November 16, 2023

Media Encoder stuck on 'Ready' when encoding mxf files

  • November 16, 2023
  • 12 replies
  • 1341 views

Frequently we are finding that Media Encoder is unable to encode when the source video is MXF. It never progresses from a ‘Ready’ status.

 

Steps to Reproduce:

  • Create a new project in Premiere with the MXF loaded
  • File -> Export -> Send to Media Encoder
  • Go to ME
  • Start  Queue
  • Start button becomes a ‘Pause’ button
  • The job stays in a ‘Ready’ status and does not encode (screenshot attached)

 

Tested using Premiere 23.6 & 24.0 and ME 23.6 & 24.0.2 on a VM with spec:

  • Windows OS 11
  • NVIDIA Tesla T4 16GB Graphics Card
  • 28GB RAM
  • AMD EPYC 7V12 4-core 2.65ghz CPU
  • (also on laptop with much reduced spec)

 

The test was to encode as H.264 mp4 format, preset - match source. Changing encode options / presets doesn’t seem to have any effect.

 

I've attached the media info for an mxf file that we used to replicate.  

 

We found various community posts with a similar sounding problem but none of the fixes worked.

 

 

12 replies

New Participant
November 20, 2023

Hi, 

 

Thanks for your reply.

We're sending files from Premiere Pro. Tested on AME version 23.6 & 24.0.2.

 

Laura

Adobe Employee
November 17, 2023

Thank you for your feedback. Which version of AME do you use? Are you transcoding in AME or sending files from PPro or After Effects?