Premiere pro and after effects are not exporting h.264 correctly

[Ahtisham34727669mghg]

when I export video from Adobe PR and AE in mp4 format. It shows the glitchy screen stuck and audio only. I tried cleaning the cache and turning off hardware acceleration but nothing worked. The video size is just 500 kb which is also very strange, it should be around 15 to 20 mb. plzz guide  ...........

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Ann Bens]

Please post comp specs, Premiere version and build, MediaInfo info in Treeview on footage used, sequence settings and export settings.

https://mediaarea.net/en/MediaInfo

[Ahtisham34727669mghg]

The premiere and after effects version is the latest one.

actually both software have same problem.

[Ann Bens]

You posted in the Premiere forum so I was expecting export settings from Premiere.

[Peru Bob]

Try turning off Hardware encoding in the Video tab of the export settings.

[Ahtisham34727669mghg]

thanks peru it is working for premiere pro. Can you tell me how to turn off the hardware encoding for export in aftereffects?

[Kevin-Monahan · Accepted solution]

Hi @Ahtisham34727669mghg,

Thanks for writing in. Can you give us complete system details? If you have an NVIDIA card, please try rolling back the GPU driver. @Peru Bob's advice could also work for you. Let us know if these things helped. Sorry for the problem.

Thanks,
Kevin

[Ahtisham34727669mghg]

turning off the Hardware encoding actually worked , but what's the main issue here?

I have Nvidia gtx 1650 card and latest studio drivers intalled.....

[Ann Bens · Accepted solution]

There seems to be some issues with the current driver. Roll back a driver and try again.

Make sure its the Studio Driver.

[Ahtisham34727669mghg]

Okay Ann bens. I'll try that and let you know if it worked................

[Ahtisham34727669mghg]

I rolled back the drivers and now the problem has been solved.

Thank you so much 

You guys are delight