Unable to terminate Adobe Encoder process

Forum|Forum|5 years ago
January 21, 2021
6 replies
1486 views

This started happening when I upgraded to 14.8, but Media Encoder seems to be continually running in the background on my PC and will not let me terminate the process. Because of this I can't do things like delete or move files I've rendered with it, uninstall/re-install it or update/downgrade it since it's considered still running.

I've tried the Adobe Clean Up tool, force-kill with Command Prompt, terminating with Task Manager, restarting the PC; nothing seems to work. Don't know if my PC specs are needed but will include just in case:

OS - Windows 10

RAM - 32GB

CPU - i7-8700K

GPU - GTX 1070 Ti

ajpagano

New Participant

This is still ongoing. I have all the recommended latest and greatest hardware on my machine. Their support remotes in and tells me that the bit rate is wrong, or it is my video card (which is a recommended card on Premiere's website) and then they get frustrated because nothing works for them either with this freezing and having to reset the computer. This has been the same process for over a year.

Mod note: Please do not discuss legal issues on these forums. Please do not disparage others here, including Adobe staff.

EckiAME

Community Manager

This is a very old thread. And pretty quiet.

Please provide more information. See https://community.adobe.com/t5/adobe-media-encoder-bugs/how-do-i-write-a-bug-report/idi-p/13094801 what we need in order to look into your issue.

What are the exact repro steps? Do you have additional security related software or AntiVirus software on your computer?

U

utsab jungk73546460

New Participant

Having this same issue. Now Premiere has stopped working. Trying to reinstall and see if that works.

J

JayJonesRAuthor

New Participant

Is there anyone at Adobe that has any idea what's going on here?? Been a week and honestly this problem is making Encoder and Premiere near unusable for me. I do a lot of video editing so this is really throwing a wrench in my production level. Attached vid of what happens when I run Encoder and even so much as open another window.

J

JayJonesRAuthor

New Participant

So another thing I've noticed is that I can no longer render with Media Encoder and use my PC for anything else, the minute I click off Media Encoder onto a web browser or another software the videos stop encoding and Media Encoder crashes. It's also been crashing while rendering certain video transitions like VR Chroma Leaks.

All of these things were not happening before updating to 14.8

D

defaultu9ilnvbfmw8m

New Participant

same here