Adobe Podcast Enhancer is not working

[Illia Isainkov]

Adobe Podcast Enhance no longer works. There is an infinite loader.
This happens after login.
Already tried: reset firewall settings, enable VPN, log in from another device
Two days ago, everything was working fine

Sometimes after 10 reboots it displays the block for unloading. But it doesn't work

[Mamad28705814qui8]

Still doesn't work. "Failed to process file for enhancement."

[Roddy28757711891a]

7-3-2023 still dont work, i have 4hours, trying T-T

[Santosh282276861q9t]

Yes there is a problem with the server.

[#5]

Same problem here. Worked totally fine 2 days agao, now the same files won't

[Mike Feeney]

To those still having trouble: have you tried clearing your browser cache and cookies?  That fixed it for some of us (earlier in this discussion).

[Santosh282276861q9t]

No, it doesn't fix Right now! I've tried all the possible ways to solve that but unfortunately, it's not working.

[A.T.S287742167voq]

Any idea when it will work again? It's been all day

[Santosh282276861q9t]

Okay, Now For me it works pretty well. I don't know how I've tried deleting my cookies a couple of times and restarting my computer a couple of times and I uploaded the file from the route folder of my device. I mean I had uploaded that file from My Downloads, Unlike from a certain folder. (Optional: Try to upload your audio file from your smartphone, especially Android. IOS didn't work for me). I think they are working with some Beta Testing versions on Integrating this AI with Audition.

[Mamad28705814qui8]

Ok it's currently working, although it used to work with other file types (.ogg for example). Now it seems only the mentioned file types (mp3 , Wav) are eligible. so if you have other file types try converting them first then upload.

[Mehmood287649907o6t]

we are facing this problem it not work properly

[Rakesh28796367gbi2]

Sir plz.. Fix it... 

[bravo229er]

The issue starts again. It has not been working for several days. I have no idea why this isn't working.

[Santosh282276861q9t]

Ok I'll tell you how to fix that. I had downloaded the firefox browser separately for managing this Adobe Podcast AI. So you can also do that!

1. Try with a new browser

2. Do not set the download location leave that to default

3. Double check your storage. Storage is very important in converting your audio

4. Only upload the files in .mp3 or .wav so if you're working with AAC or something it won't work. Try using online converter to change your audio format.

(Alternative)

1. If none of these works then use your Android/ios to convert the audio files.

[andrewn45964852]

I am experiencing the same problems today 3/27/23 (USA-west coast). Upload a file, and wait 10 minutes for it to process and enhance. It then gives me an error message. I've also been using adobe podcast enhancer for the last few months and has been amazing, just wish it was built into premiere or audition. But today...

- The first file (mp3) uploaded I got this error message: "Failed to process file for enhancement."

- Re-exported file (v2.mp3), uploaded got the same error message: "Failed to process file for enhancement."

- Re-uploaded the first file again (mp3). Go to this error message: "Rate limited, please try again in 5 minutes"

- Logs into a different CC account, Tried again (with .mp3) 10 minutes later, then got the same message: "Rate limited, please try again in 5 minutes"

- In 2nd account, Tried again (with v2.mp3) 15 minutes later, then got the same message: "Rate limited, please try again in 5 minutes"

- Then uploaded the file (v2.mp3)  to my apple icloud drive, and uploaded it through the safari web browser on my iPhone, then got this error message: "The audio file is in a format we can't understand. Ensure the file is not corrupted or convert it to a standard .wav or mp3 format to try again."

- Re-export file as .wav, uploaded the original way (desktop chrome web browser) and got this error message back: "The audio file is in a format we can't understand. Ensure the file is not corrupted or convert it to a standard .wav or .mp3 format to try again."

Looking for any kind of update as to why this problem still persists.

[Irfan29099872hbeq]

Currently it is not working again on 28 march 2023!

same issue occurred any solution??

[AALIANCE2850211659h3]

I'm experiencing the same issue, tried clearing my cache and history, changing from MP3 to WAV and back, none of it is working

[Irfan29099872hbeq]

Yes how much time does it take ?? To recover ? I am waiting for working on adobe podcast ai 

[David29101675rkwx]

Not working for me.

[jimmy2cans]

It's worked in the past but today 3/27 I get the same error using both .wav and .mp3

[jimmy2cans]

This didn't work for me, unfortunately. Maybe it'll be fixed tomorrow????

[chris_w_audio]

I am experiencing the same issues described in the other most recent posts in this thread. Nothing I upload is processing successfully. I have tried with about 8 different files in 4 different browers, and I have received the same error in every instance:

"The audio file is in a format we can't understand. Ensure the file is not corrupted or convert it to a standard wav or mp3 format to try again."

I have tried with both WAV files and MP3s. All of them have been mono. The WAVs were 16 bit 44.1 kHz. The MP3 was 320 kbps. There is nothing wrong with any of them. They all play fine in multiple audio players (VLC, WMP, iTunes) and import into Pro Tools with no issue.

If anyone else here notices the problem has been fixed, can you please reply to me? Thank you!

[Khaled5E41]

Yes, I have the same problem. It was working fine in the morning and then suddenly this happened and started to give these errors once I upload any files either in a wave format or mp3. It is probably a glitch in the system and I assume it would be resolved maybe by tomorrow. Not sure what is happenning.

[doctorj313]

Know that if this error comes up there's a good chance the whole thing is down, it's not your file. It would be nice if they just had a proper error message, instead of sending people scrambling trying to fix files that aren't broken. Apparently the creators of the Enhance tool will post on Twitter when there's tech issues. Adobe then had their own post later on, but here's a link: https://twitter.com/markcwebster/status/1640423717623742481

[Kyle AICPA]

Tried different browsers, incognito mode, cleared cache, different formats,
renamed files, etc etc. It's simply not working at all. That's the reality
of a free, beta application: the awesome ones get overloaded and there's no
promise or obligation on the part of the provider to do anything about it.
Nature of the beast.

Now, if only Adobe would add this as a 1-touch magic button to their
Audition interface, and free us from the overwhelming mess of myriad
effects and endless menu-clicks needed to do even the simplest things...

*- Kyle*

[jimmy2cans]

It worked for me just now, 3/28, 10a ET.