File upload stuck in uploading loop, won't complete, can't remove it

[Carly Allred]

I have a podcast episode nearly complete, but a portion of the interview I tried to upload the audio file (it was recorded outside the web-based studio), and it's stuck in an upload loop. It will not complete uploading, it's just spinning in a circle, but I have no way of deleting it. The timing of the file has been added to the total time, so somewhere the Studio is recognizing the length, but can't complete the upload. Any tips? I'd love to just delete the extra file, but I can't. 

[Harmony J]

Hi @Carly Allred, did the file eventually upload? If not, would you mind sharing a template of the project so I can take a closer look? Here's how you can share a template of the project: 

Thank you!

[Carly Allred]

I never got it to work, I had to re-upload the file elsewhere.

Anyone else have issues uploading? If the file is more than 1Gb, it almost never uploads, and definitely never transcribes. This is not a WiFi speed, bandwidth, or RAM issue, either. Other files and formats have no problem uploading. 

I ended up splitting the file into multiple parts, uploading each piece individually, and then transcribing. It was a pain, but it got done, thankfully! I ended up deleting the other file that wouldn't upload. 

Any workarounds available for these issues? Thanks!

[leon_6917]

I don't think it's a file size issue. I have a 1 hour interview that uploaded fine, and when add on 16 seconds I get the spinning upload forever icon you are experiencing. And because that process never completes, other features in Podcast are not available because apparently audio processing hasn't  completed. I can't cancel it either - have tried deleting cache etc.

[DJP2014]

Currently having the same issue.

[Harmony J]

Hi @DJP2014,  would you mind sharing a template of the project so I can take a closer look? Here's how you can share a template of the project:

[DJP2014]

Hi Harmony
My issue is actually with the website. However, I’ve found that if I click ‘My Projects’ and then click the previous page to return, it seems to resolve the issue

 

[Harmony J]

Glad to hear that @DJP2014 !

[Monika34085353atlc]

Similar issue here. It does indicate that it's uploading, but increadibly slowly. And it's not an internet speed issue.

[Harmony J]

@Monika34085353atlc are you experiencing this with Enhance Speech or Studio? Can you share the file that isn't uploading?