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franciis
Participant
November 16, 2024
Question

Project won't load... Other way to download?

  • November 16, 2024
  • 1 reply
  • 196 views

Hi all!

 

One of my projects won't load after recording. Initially I thought my laptop was overheating so I let the tab run open to upload and have attempted to open the project several times to no avail.

 

Is there an alternative way to access and download the files? 

 

Thanks!

    This topic has been closed for replies.

    1 reply

    Harmony J
    Community Manager
    Harmony JCommunity Manager
    Community Manager
    November 18, 2024

    Hi @franciis, thank you for reaching out! I'm sorry to you're running into this issue with your project. If you haven't already, close the project and the browser tab, and then reopen it. Our recovery mechanism will start when the project is reopened. If that doesn't work for any reason, please let me know, and I'll be happy to help troubleshoot. Thanks!

    Harmony Jiroudek, Customer Education & Success | Adobe Podcast
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