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Adobe Scan "Share a Copy" now has automated text and adobe scan app link - how to turn this off

New Here ,
Aug 15, 2023 Aug 15, 2023

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I have used adobe scan to scan and send PDFs without the links for years.

I click share, then "share a copy" to avoid sharing a link, as usually this just attaches the pdf to the bottom of the email without automated text or a link. 

Now it is coming up with this message in the email body, and in the email subject: 

"Created and shared using Adobe Scan. Get the app: https://adobescan.app.link/getapp"

This is BEYOND ANNOYING. 

How can I turn this off please?

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Manage scanned documents , Share scanned document

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correct answers 1 Correct answer

Adobe Employee , Aug 26, 2023 Aug 26, 2023

Hi @Musa Akkan,

 

The file-sharing issue has been fixed with the latest version. 

Please update the application and let us know if that works.

 

-Souvik

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Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

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Hi @Samantha316953801uw5,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

I have shared the information with the team for them to work on a fix.

 

I will update the thread once I hear back from them.

 

-Souvik

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New Here ,
Aug 25, 2023 Aug 25, 2023

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Hi! 
We pushed the update to fix where the file was not getting attached when using the "Share a Copy" feature.
When is this happening?

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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Please address the other voiced issue that involves a new feature - when a pdf file is shared/saved, so is a text, without a choice to NOT save the text.  When I go to save it in Dropbox, 2 files always show - the PDF and a text file.  There is no way to NOT save the text file because there is only one "Rename all" directive.  The text is absolutely useless, so we then have to take the time to delete it.  This is totally new and unnecessary.  Is there a way to stop it? 

 

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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I too am looking for an answer to this. Responding to follow for answer

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Adobe Employee ,
Aug 17, 2023 Aug 17, 2023

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Hi @Christopher31713835w7n2,

 

The team is already aware of the issue and working on a fix.

 

I will update here once the fix is live.

 

-Souvik

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New Here ,
Sep 27, 2023 Sep 27, 2023

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I would also like an update regarding this fix. When sharing a scan to my DropBox, for instance, I inly want the PDF, not the additional.txt file. 

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Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

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Hi @Quinn Evan28885638z7nm,

 

The issue is a work in progress, and the fix will be released in the next update.

 

-Souvik

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New Here ,
Nov 03, 2023 Nov 03, 2023

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When will this be fixed?? 

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Adobe Employee ,
Nov 06, 2023 Nov 06, 2023

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Hi @Chrissy R,

 

Cannot commit the exact time, but the team is aware of it and looking into it.

 

-Souvik

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New Here ,
Aug 18, 2023 Aug 18, 2023

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Hello, I'm also having the same issue, did you figure out how to resolve? 

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New Here ,
Aug 18, 2023 Aug 18, 2023

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I have exactly the same complaint.  I DO NOT want to share a link and it doesn't work anyways.....  At first I thought that they probably changed it so you can only share with others who have the app, but when I tested it with a colleague who HAS the app they also just got a dudd link.     Looking for another app to use mow because this isn't working for me... 

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Adobe Employee ,
Aug 18, 2023 Aug 18, 2023

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Hi @Ankia31749384taru,

 

The team is already aware of the issue and working on a fix.

 

I will update here once the fix is live.

 

-Souvik

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New Here ,
Aug 20, 2023 Aug 20, 2023

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Hi, still no fix.. Just checked and can still only share a link. How can
something that worked fine for years break and it takes this long for you
guys to figure it out?--
Kind Regards
Ankia
[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

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New Here ,
Aug 18, 2023 Aug 18, 2023

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Facing same issue with my app. 
I don't know what to do .

Please guide me on this . 

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New Here ,
Aug 18, 2023 Aug 18, 2023

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Working fine on my android phone but I am unable to share files from my I phone , I thought it had something to do with free trial ,adobe team pls rectify this problem as it is very annoying .

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New Here ,
Aug 18, 2023 Aug 18, 2023

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Having the same problem. I can share a copy through an email, but not whatsapp.

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New Here ,
Aug 18, 2023 Aug 18, 2023

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Following for the solution...

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Participant ,
Aug 19, 2023 Aug 19, 2023

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following for the solution.  i use adobe scan a lot for business correspondence and it's annoying to have to always delete the auto text. 

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New Here ,
Aug 20, 2023 Aug 20, 2023

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Have the same problem, very annoying, am following

 

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New Here ,
Aug 20, 2023 Aug 20, 2023

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Facing the same issue. Unable to share a copy instead it sends a link to download the app. Please fix it.

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Adobe Employee ,
Aug 20, 2023 Aug 20, 2023

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Hi All,

 

The team is working on the issue, and will be fixed in the upcoming updates.

 

-Souvik

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New Here ,
Aug 22, 2023 Aug 22, 2023

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Are you still only aware of the issue or are you fixing it too? 

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Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

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Hi @Abraham31822674fpjk,

 

The issue has been worked upon and will be fixed in the coming update.

 

-Souvik

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Community Beginner ,
Aug 23, 2023 Aug 23, 2023

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You have pushed out an update and after that update this issue still has not been fixed. Any information on if the update today was to fix this issue? Picture is post update on 23AUG23 (California)

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