App keeps logging me off

[mikeo3465716]

Hello, how can I prevent the app from logging me off each time? It's cumbersome having to re-enter credentials each time.i need to scan. Thanks.

[RodtheConquererNorman]

I had been quite merrily using the app, with no issues, but now for some reason, I too have to login at least once a day.

It is still a really great app, nonetheless, but this constant re-logging is insufferable.

[Ahmed Ali Awed]

I have the same issue and it's getting really annoying because sometimes I need to use when I'm offline

[shybrad]

I've been having this problem for the past couple of weeks.

Pixel 2 XL (Android ver 8.1.0 with Feb 5 security patch)

Adobe Scan version 18.01.31

[madhavk70110519]

It logs me off daily. It is very annoying. If i neednto secise i will turn on my app lock. No need to sign me out.

[smith4484]

Ditto. Same here. Very annoying being frequently logged out.

[Shyanha]

Add one more to the number of folks who have to log in daily. I believe it started about three weeks ago. Not sure when the last update was, but that's usually the culprit.

[JamesFranklin]

Same problem on a GS7 Edge Android 7.0.  Very irritated because I use two-factor authentication and despite checking the box to remember me, I must also use the code sent to me.

[Meenakshi Negi]

Hi All,

Thank you for reporting the issue.

Could you please try once to log out of the application and uninstall it.

Then install the latest patch again and log-in. Now check if you still experiencing issue.

If the issue persists, please share the details asked below:

- Device used and the OS version installed

- Exact version of the application

-How do you log-in to the application (Facebook/Google/Adobe ID)?

- Check if the 'Allow cellular data usage" is enabled.

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

[mikeo3465716]

OnePlus 5t - Android 8.0.0

Adobe Scan 18.01.31

Adobe ID

Checked

Thanks.

[MichCapich]

Lenovo P2, Android 7.0

18.01.31

Google ID  AND  Adobe ID (both used multiple times)

Disabled

Please fix! It's super annoying. And also the explanations come back. Like it's deleting its own data after a day...  

[smith4484]

Galaxy S8

Model SM-G950U

Android 7.0

Adobe log in

[JamesFranklin]

This did not work for me.  I still had to log in again, use a 2-factor code, and then the app acted like I was a first time user....

Galaxy S7 Edge (Model SM-G935V)

Android 7.0

Adobe ID Login

App version 18.01.31

[Shyanha]

Android Galaxy S8 Plus

Android version 7.0

Signing in with Adobe ID

Adobe Scan Version 18.01.31

Cellular data allowed

Was logged out, uninstalled, reinstalled, and logged in last night.  Was logged in this morning, but was logged out when I checked just now.

[paull85041044]

Logs out daily for past week or more

Moto x4

8.0.0

Project fi

[cagg]

Same for me. Regularly have to log in again  Adobe Acrobat mobile app works fine.

Samsung Note8

Android 7.1.1

Scan ver 18.1.31

Cell usage ON

Using Adobe ID

[tianfengl4705107]

- Device used and the OS version installed

-----------Samsung Note 9, OS Android 8.1

- Exact version of the application

---------- Adobe Acrobat 18.2.0.182935

-How do you log-in to the application (Facebook/Google/Adobe ID)?

---------  Adobe ID

- Check if the 'Allow cellular data usage" is enabled.

--------- Yes.

[mikeo3465716]

Here's a new development, I just noticed that there are days it's not saving scans. I'm seeing gaps of days.

[FluteDude]

- Device used and the OS version installed

HTC10 with Oreo 8.0.0

- Exact version of the application

18.01.31

-How do you log-in to the application (Facebook/Google/Adobe ID)?

Adobe ID

- Check if the 'Allow cellular data usage" is enabled.

Yes.

[J_Seeba · Accepted solution]

A new release has been posted (Version 18.02.23) that should fix having to constantly log in. After you update, you may need to log in again one time if the previous version had already been logged out.

If you still have this problem after being logged into the new version, please let me know. (You can check the app version at the top of About Adobe Scan page)

[Shyanha]

This seems to have worked for me.  It's been 2 days and I remain logged in.  Thank you for the update!

Android Galaxy S8 Plus

Android version 7.0

Signing in with Adobe ID

Adobe Scan Version 18.01.32

Cellular data allowed

[siu_mingc35317832]

I am sorry that still don't work

Android HTC U11

Android version 8.0.0

Signing in with Adobe ID

Adobe Scan Version 18.02.23

Cellular data and WIFI allowed

1. I also noticed that any of my settings also reset to default for every login, although I have already granted permission to the application for storage.

2. May I also propose to include a confirmation procedure before converting to pdf; it is very easy to press the "make pdf button" due to same position of the tick button in the photo trimming (sometimes the screen lag and make the press twice). As the pdf is made, to edit the rest of the same pdf I can only re-import the whole gallery again and do the editing.

[هيونه]

mikeo3465716

[هيونه]

mikeo3465716

[dv8kiwi]

This is STILL a problem on Android