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App keeps logging me off

mikeo3465716
Community Beginner ,
Feb 11, 2018 Feb 11, 2018

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Hello, how can I prevent the app from logging me off each time? It's cumbersome having to re-enter credentials each time.i need to scan. Thanks.

TOPICS
Android , Crash or freeze , Manage scanned documents

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correct answers 2 Correct answers

J Seeba Adobe Employee
Adobe Employee , Feb 25, 2018 Feb 25, 2018

A new release has been posted (Version 18.02.23) that should fix having to constantly log in. After you update, you may need to log in again one time if the previous version had already been logged out.

If you still have this problem after being logged into the new version, please let me know. (You can check the app version at the top of About Adobe Scan page)

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S. S Adobe Employee
Adobe Employee , Jan 19, 2023 Jan 19, 2023

Hi @bhavay28002330dl4c,

 

Hope you are doing well. Sorry for your experience with Adobe Scan,

 

Would you mind trying to uninstall the app and then reinstall? 

 

Note: Doing this will remove any unsaved data. Please make sure to keep a backup to prevent this.

 

Hope this helps.

 

-Souvik

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bhavay28002330dl4c
New Here ,
Jan 18, 2023 Jan 18, 2023

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I was not fully aware of use of Adobe scan so I just go through the process and find that PLZ always even for lifetime keep me logged out from this app

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bhavay28002330dl4c
New Here ,
Jan 18, 2023 Jan 18, 2023

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In Response To bhavay28002330dl4c

plz keep me always or lifetime logged out from the app.

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S. S Adobe Employee
Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

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In Response To bhavay28002330dl4c

Hi @bhavay28002330dl4c,

 

Hope you are doing well. Sorry for your experience with Adobe Scan,

 

Would you mind trying to uninstall the app and then reinstall? 

 

Note: Doing this will remove any unsaved data. Please make sure to keep a backup to prevent this.

 

Hope this helps.

 

-Souvik

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About Adobe Scan
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