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App keeps logging me off

Community Beginner ,
Feb 11, 2018 Feb 11, 2018

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Hello, how can I prevent the app from logging me off each time? It's cumbersome having to re-enter credentials each time.i need to scan. Thanks.

TOPICS
Android , Crash or freeze , Manage scanned documents

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correct answers 2 Correct answers

Adobe Employee , Feb 25, 2018 Feb 25, 2018

A new release has been posted (Version 18.02.23) that should fix having to constantly log in. After you update, you may need to log in again one time if the previous version had already been logged out.

If you still have this problem after being logged into the new version, please let me know. (You can check the app version at the top of About Adobe Scan page)

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Adobe Employee , Jan 19, 2023 Jan 19, 2023

Hi @bhavay28002330dl4c,

 

Hope you are doing well. Sorry for your experience with Adobe Scan,

 

Would you mind trying to uninstall the app and then reinstall? 

 

Note: Doing this will remove any unsaved data. Please make sure to keep a backup to prevent this.

 

Hope this helps.

 

-Souvik

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New Here ,
Feb 12, 2018 Feb 12, 2018

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I had been quite merrily using the app, with no issues, but now for some reason, I too have to login at least once a day.

It is still a really great app, nonetheless, but this constant re-logging is insufferable.

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New Here ,
Feb 14, 2018 Feb 14, 2018

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I have the same issue and it's getting really annoying because sometimes I need to use when I'm offline

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New Here ,
Feb 14, 2018 Feb 14, 2018

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I've been having this problem for the past couple of weeks.

Pixel 2 XL (Android ver 8.1.0 with Feb 5 security patch)

Adobe Scan version 18.01.31

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New Here ,
Feb 17, 2018 Feb 17, 2018

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It logs me off daily. It is very annoying. If i neednto secise i will turn on my app lock. No need to sign me out.

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New Here ,
Feb 18, 2018 Feb 18, 2018

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Ditto. Same here. Very annoying being frequently logged out.

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Community Beginner ,
Feb 20, 2018 Feb 20, 2018

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Add one more to the number of folks who have to log in daily. I believe it started about three weeks ago. Not sure when the last update was, but that's usually the culprit.

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Community Beginner ,
Feb 20, 2018 Feb 20, 2018

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Same problem on a GS7 Edge Android 7.0.  Very irritated because I use two-factor authentication and despite checking the box to remember me, I must also use the code sent to me.

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Adobe Employee ,
Feb 20, 2018 Feb 20, 2018

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Hi All,

Thank you for reporting the issue.

Could you please try once to log out of the application and uninstall it.

Then install the latest patch again and log-in. Now check if you still experiencing issue.

If the issue persists, please share the details asked below:

- Device used and the OS version installed

- Exact version of the application

-How do you log-in to the application (Facebook/Google/Adobe ID)?

- Check if the 'Allow cellular data usage" is enabled.

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

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Community Beginner ,
Feb 21, 2018 Feb 21, 2018

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OnePlus 5t - Android 8.0.0

Adobe Scan 18.01.31

Adobe ID

Checked

Thanks.

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New Here ,
Feb 22, 2018 Feb 22, 2018

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Lenovo P2, Android 7.0

18.01.31

Google ID  AND  Adobe ID (both used multiple times)

Disabled

Please fix! It's super annoying. And also the explanations come back. Like it's deleting its own data after a day...  

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New Here ,
Feb 22, 2018 Feb 22, 2018

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Galaxy S8

Model SM-G950U

Android 7.0

Adobe log in

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Community Beginner ,
Feb 22, 2018 Feb 22, 2018

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This did not work for me.  I still had to log in again, use a 2-factor code, and then the app acted like I was a first time user....

Galaxy S7 Edge (Model SM-G935V)

Android 7.0

Adobe ID Login

App version 18.01.31

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Community Beginner ,
Feb 23, 2018 Feb 23, 2018

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Android Galaxy S8 Plus

Android version 7.0

Signing in with Adobe ID

Adobe Scan Version 18.01.31

Cellular data allowed

Was logged out, uninstalled, reinstalled, and logged in last night.  Was logged in this morning, but was logged out when I checked just now.

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New Here ,
Feb 24, 2018 Feb 24, 2018

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Logs out daily for past week or more

Moto x4

8.0.0

Project fi

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Community Beginner ,
Feb 24, 2018 Feb 24, 2018

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Same for me. Regularly have to log in again  Adobe Acrobat mobile app works fine.

Samsung Note8

Android 7.1.1

Scan ver 18.1.31

Cell usage ON

Using Adobe ID

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New Here ,
Sep 29, 2018 Sep 29, 2018

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- Device used and the OS version installed

-----------Samsung Note 9, OS Android 8.1

- Exact version of the application

---------- Adobe Acrobat 18.2.0.182935

-How do you log-in to the application (Facebook/Google/Adobe ID)?

---------  Adobe ID

- Check if the 'Allow cellular data usage" is enabled.

--------- Yes.

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Community Beginner ,
Feb 22, 2018 Feb 22, 2018

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Here's a new development, I just noticed that there are days it's not saving scans. I'm seeing gaps of days.

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New Here ,
Feb 22, 2018 Feb 22, 2018

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- Device used and the OS version installed

HTC10 with Oreo 8.0.0

- Exact version of the application

18.01.31

-How do you log-in to the application (Facebook/Google/Adobe ID)?

Adobe ID

- Check if the 'Allow cellular data usage" is enabled.

Yes.

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Adobe Employee ,
Feb 25, 2018 Feb 25, 2018

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A new release has been posted (Version 18.02.23) that should fix having to constantly log in. After you update, you may need to log in again one time if the previous version had already been logged out.

If you still have this problem after being logged into the new version, please let me know. (You can check the app version at the top of About Adobe Scan page)

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Community Beginner ,
Feb 27, 2018 Feb 27, 2018

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This seems to have worked for me.  It's been 2 days and I remain logged in.  Thank you for the update!

Android Galaxy S8 Plus

Android version 7.0

Signing in with Adobe ID

Adobe Scan Version 18.01.32

Cellular data allowed

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New Here ,
Mar 05, 2018 Mar 05, 2018

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I am sorry that still don't work

Android HTC U11

Android version 8.0.0

Signing in with Adobe ID

Adobe Scan Version 18.02.23

Cellular data and WIFI allowed

1. I also noticed that any of my settings also reset to default for every login, although I have already granted permission to the application for storage.

2. May I also propose to include a confirmation procedure before converting to pdf; it is very easy to press the "make pdf button" due to same position of the tick button in the photo trimming (sometimes the screen lag and make the press twice). As the pdf is made, to edit the rest of the same pdf I can only re-import the whole gallery again and do the editing.

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New Here ,
Apr 30, 2018 Apr 30, 2018

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mikeo3465716

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New Here ,
Apr 30, 2018 Apr 30, 2018

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mikeo3465716

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Advocate ,
Jan 16, 2023 Jan 16, 2023

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This is STILL a problem on Android 

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