Copy to feauture

[fanigd]

Hello. The copy to feauture is not available anymore on my android phone. It was available 2 days ago. Do you know why and if it gonna be back?

[Amal.]

Hi @fanigd

I hope you're doing well, and thank you for reaching out!

I’ve tried to reproduce the issue on my end, and I was able to access the "Copy to" option

Could you let me know if this issue is specific to a particular file, or if it's occurring with all PDFs? It might be helpful to try with a different file to see if the problem persists.

Also, could you please share the version of the Scan mobile app and your device's operating system? Also, try updating the app from the Google Play Store or Samsung Store and reboot the device once.

If the issue still persists, a short video showing the steps you're taking and how the issue appears would greatly assist us in troubleshooting.

Looking forward to your response!

~Amal

[fanigd]

Hi Amal,

I'm well and I hope you too.

I scaned a few pages today and I still cannot see the "copy to" option. 

I have the version 24.09.12-google-dynamic and I have an android phone. App is updated, last update at 12 September 2024.

 I attach 2 screenshots, one from 2 days agao and one today.

Thank you in advance,

fani_5663

[Amal.]

Hi @FANI_5663

Thank you for the update!

When you save a scan, it’s automatically uploaded to Adobe Cloud Storage by default. However, you can also save your scans to third-party cloud apps installed on your device.

Adobe Scan will detect any installed cloud storage providers and update the menu to display relevant saving options. Please ensure that the third-party cloud apps are properly installed on your device.

Note: If only one storage app is installed, the menu will show "Copy to [Provider Name]" as the option.

If the issue persists, could you please provide the make, model, and OS version of your Android device? Additionally, sharing a screen recording of the issue would greatly help us in further investigating the problem.

~Amal

[fanigd]

Hi Amal,

Yes, it's automatically uploaded to adobe cloud storage. But I want to be able to copy to a folder on my laptop and it's easier and time convinient to be able to upload it  using OneDrive. 

I own a Samsung A71 One UI 5.1.

I attached a screen recording.

Fani

[Amal.]

Hi there

Thank you for providing all the valuable details. I’ve shared your input with our product engineering team for further review and consideration.

Rest assured, I will keep you updated with any progress or insights as soon as I receive them from the team. If you have any additional information or questions in the meantime, feel free to reach out.

~Amal

[Rebecca Hay]

Hello fanigd, thank you for the report! We were able to reproduce the problem, and am wondering if it's the same problem as yours. On System setting (system's Settings> General management > Language), do you have any fall back language set? The language showing on the video (I'm guessing Greek?) is not officially supported language for Adobe Scan, and I suspect that's why you're experiencing the problem. Would you mind trying the workaround:

1. In system's Settings> General management > Language, set English as fall back language (2nd on the list)

2. Restart the device

3. Check if Copy to... menu item appears in Adobe Scan

Please let me know how it goes. Thank you!