Please switch the app to full screen mode to use the camera

[Guest]

 this is an iPhone and my app can't open up my camera

[kglad]

what app?

[Guest]

Hi kglad, is Adobe Scan.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

[S. S]

Hi @Deleted User,

Hope you are doing well. Sorry for your experience with Adobe Scan.

I tried using the app with the latest version, and the app worked just fine.

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Adobe Scan for further investigation;

2. The phone model and iOS version;

Also, please go to the device's settings-> Adobe Scan-> Permissions-> enable permissions for the app to use the camera, background app refresh, and photos.

Look forward to hearing from you.

-Souvik

[Y32641215s0nl]

Check attached , have uninstalled and re-installed the app as well but still the same issue 

[S. S · Accepted solution]

@Y32641215s0nl Thanks for sharing the screenshots.

While I forward this to the team, please try the below steps once:

Go to Settings -> Display & Brightness. Then go to the bottom to the Display Zoom. Change the View to Default.

Once done, try using the app again.

-Souvik

[Y32641215s0nl]

Thanks , It was set to default , but I just went ahead and applied Zoom and then again set to default and it worked . This resolved the issue !! 

[S. S]

Hi @Y32641215s0nl,

Thanks for taking the time and letting us know that it worked.

-Souvik

[kannikka]

 

 

 Been facing the same issue for very long time now even though the display zoom is set to default already. 

kindly help out

[vishnu32677839r8yb]

Heyy, can you please help me with the same. What zoom did you apply and where? How did the issue of fullscreen get resolved? Please share tips. 
looking forward to hear from you😊

[Y32641215s0nl]

Go to Settings -> Display & Brightness. Then go to the bottom to the Display Zoom. Change the view . First select  Larger text then click on done , again go to same option and select default then click Done 

[S. S]

Hi @vishnu32677839r8yb Can you share a recording of the workflow too please for further investigation? 

Even though the issue is getting fixed with the solution I shared above, we would like to investigate more on the topic.

-Souvik

[erika_9080]

Mine was already set to default and I'm still getting the message and unable to scan documents. Any other solutions? 

[Amal.]

Hi there 

Hope you are doing well and sorry for the trouble you are experiencing. 

As described, the issue still occurs even after changing the view settings to default. Would you mind sharing the version of the Scan App and the OS you are using? Please update the app to the latest version available on the App Store and reboot the device once. 

Also, share a small video recording of the steps you are taking and the issue as it occurs for more clarity and further investigation by our development team.

~Amal