"Please switch the app to full screen model to use the camera" in iPhone

[Gast]

Please find enclosed my print screen.

I can't use my camera in the app.

[Шапагат32594990b666]

I have same problem 

[S. S]

Hi @Deleted User @Шапагат32594990b666,

Hope you are doing well. Sorry for your experience with Adobe Scan.

I tried using the app with the latest version, and the app worked just fine.

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Adobe Scan for further investigation;

2. The phone model and iOS version;

Also, please go to the device's settings-> Adobe Scan-> Permissions-> enable permissions for the app to use the camera, background app refresh, and photos.

Look forward to hearing from you.

-Souvik

[S. S]

Hi @Deleted User @Шапагат32594990b666,

Would you mind sharing a recording of the screen where you experienced this issue for our team to look into?

-Souvik

[Noemi32803170nj6b]

Hi,

I have the same problem with my iPhone 14, with iOS 17.0.3

Camera usage is enabled.

Thank you in advance!

Noémi

[S. S]

Hi @Noemi32803170nj6b,

Please try the below steps:

Go to Ssytem Settings-> Display & Brightness-> scroll down to locate "Zoom Settings"-> change it to large and switch back to "default"-> press done.

Check using Adobe Scan again once this is done.

Hope this helps.

-Souvik

[Anoop311498888bb4]

No, it doesn't 

[S. S]

Hi @Anoop311498888bb4,

Would you mind sharing a screen recording of the entire event? The error on the applicaiton, along with performing the steps mentioned above.

This would help us investigate better.

The reason to ask for the screen recording is, with the update for iOS 17.0.3, Apple addressed the camera usage issue.

-Souvik

[Noemi32803170nj6b]

Dear Sir/Madam,

thank you for your kind support, the app is already working, so no more
problems.
I guess the iOS latest version fixed it.

thank you anagin and have a nice day,
Noémi

[S. S]

Thanks @Noemi32803170nj6b, for confirming that the issue is fixed.

-Souvik

[Anoop311498888bb4]

It has not been fixed for me, despite the latest iOS version. When I try to upload the screen recording, it exceeds your maximum limit of 47 MB despite it being a less than 3 minutes clip.

[Anoop311498888bb4]

Souvik,

It started working  for me to, at least for business cards. Though I did not put it back to 'default' and let it remain in 'Larger text' mode under 'display zoom' .

Thanks for the help.

Anoop

[S. S]

Hi @Anoop311498888bb4 The issue is related to iOS where we were able to reproduce the same issues with other camera using apps too. 

Apple rolled out certain patch fixes which should fix the issue.

You can switch the display back to default without any issues.

-Souvik

[Adil35288649fdve]

There is no 'permission' in the setting 

[S. S · Accepted solution]

Hi @Adil35288649fdve,

If you experience the same error as described above, please open your device's Settings-> Display & Brightness-> Zoom Level-> Select the radio button not selected-> go back-> get to the same settings-> change it back to default.

Once done, restart the device and launch Adobe Scan. This should fix your issue.

-Souvik

[Support_SPPIT]

This worked thanks. Changed zoom setting, reverted back, forced closed the app and then tried again, success.

[S. S]

@Support_SPPIT,

Thanks for taking the time and letting us know that it worked for you.

-Souvik