Access denied Pro DC using Adobe sign

Old thread but still happening.....

Issue was happening on a computer and did not matter who was signed into adobe, this problem was present.

Could go to another computer with acrobat and NOT have this issue.  So our issue had nothing to do with email/adobe account.

One thing was noted.....32bit version of Acrobat was installed on the problem system which was running x64 Win10.

Uninstalled the 32bit version and installed the 64bit version of acrobat and problem was resolved.......at least for us....

Same problem, for me it happens when I try to sign into my cloud documents.

This happens because you are using an "old" Adobe account.  Try this, sign up for a new account and register your DC with the new account.  That should do it

I just received help and this was the step to take to solve the issue:

Log into documentcloud.adobe.com and then send for signatures. Refer to the link to send for signature.

https://helpx.adobe.com/in/document-cloud/help/send-for-signature.html

I changed the email address from personal to work. Although the cloud app was logged correctly, I had to archive the old email with Adobe Sign in order of it to work. Hope this helps!!

I have been in chat with Adobe about this issue only to be told that he would escalate to Adobe sign--I'm not holding my breath for a call back from Adobe in the sky.  Please help.

I am using Acrobat Pro and when I try use fill & sign I get an error message and to try again (which repeats).  When I try to use send for signature, I get error message "access denied.  You do not have access to this service.  Please contact your IT admin to gain access."  I have been able to use fill & sign in the past as well as signature, so I am not sure what is the issue. 

I had the same isssue. Chatted with support and tried a few things. It only worked once they sent me this link:

Please try to check by going to secure.echosign.com/public/login

I am having the same problem. 

I tried changing my email back to the original in my Adobe account but I get an error message there now, "An error occurred while performing this action. Please try again later".

So as of right now this program is unusable.

Adobe please advise.

Same issues here. Help is desparatly needed!!! 

I am also having the same issue and in need of using it for school. Help would be appreciated 

I am having this issue as well. Same thing, just changed the email address.