Send for Signature could not send error

[radiants67435040]

Recently got a plan for Send for Signature, and it was working fine doing a few tests until yesterday.

Now, whenever I try to upload a file to create a send for signature document within Adobe Acrobat, I get an error saying "Could not Send. An error has occurred. Please try again."

When I try to access Send for Signature from the web based service, as soon as I click on send for signature, it refreshes the same page and nothing happens.

[SNoopy21]

@radiant : please let us now is the issue resolved ?

If not could you please let us know the LoginID you had used to Login into Acrobat\Reader.

[noellej71589369]

Hi I'm having the same issue. Can you please help? Chatting with a customer care specialist and am getting nowhere.

[shumasports]

Any luck?

[noellej71589369]

Hi Rijul,

Sure, my current ID is [personal information removed]. My old one was

[personal information removed].

[Please don't put your email address in a public forum - moderator]

[jkasdfasdfc 2]

I am having this problem as well, but am not comfortable posting my email address online. Surprised you would ask. What other options are there for help?

[judithc48237890]

I'm having the same problem today.  Can you tell me if you were able to resolve the issue and how you did it?  I've uninstalled and reinstalled and "repaired installation" and nothing works.  Never had a problem with this document until today.

Thank you.

[SNoopy21]

Hi Judith,

Could you please provide me your EmailID used to login into Acrobat.

Also the following details of the document used during the workflow:

1) Number of pages in the document

2) Size of the Document

Thanks,

Snehi

[LanetteFain]

I'm having the same issue. Any workarounds for this yet?

[jan_blaha]

I also got a message could not  send; I recently changed my password for Adobe; can this be a problem?  Do I need to go in and edit my information re:password?

[joet74579010]

I'm getting this exact problem too! I've contacted Adobe 6 times now with no resolution.

Did anyone find a solution to this?

[jan_blaha]

joet, I finally gave up on the Adobe shi--y problems they have and since my association has a free email and signing program, I signed up for that and left my Docusign in a "basic" mode.

Sincerely;

    Jan Blaha    

  {private info deleted by host}

[jmzimmerle]

Same here - not working...

[Rijul Raj Khurana]

Hello,

Did your recently changed your Adobe ID to a different email address and if yes, then that's the cause of issue. Can you inbox me both the email addresses so that I can share quick steps? Please don't share them on internal forums.

Regards,

-Rijul

[jmzimmerle]

Yes, we did change the email address.

(email details removed by moderator)

Thanks!

[StacieFayce]

What was the solution?  I am having the exact same issue, as I recently changed my account email address. 

[StacieFayce]

I am having the exact same issue, and yes I recently changed my account email address.

(email address removed by moderator)

Please confirm that you have received this.

[IKnowBryan]

Same problem. Super frustrated

Changed my email not it wont work.

WHAT IS THE FIX ADOBE? SERIOUSLY?!

Sorry for yelling but no one seems to be listening... we all pay good money for your products , they should, a the very least, WORK!

-=b=-

[StacieFayce]

Seriously!!!!!  This is the third time I have asked for help with this - in different threads.  No response!!!

[Rijul Raj Khurana]

Hi Stacie,

Sorry about that but I did send you an email. I have resent it. Can you confirm and let me know ahead?

Regards,

-Rijul

[chrisq99034570]

Hi Rijul,

I've just signed up for e-sign and am also having this problem. Can you help?

Regards

[StacieFayce]

Yes, I finally did receive it, and fixed my issue - thank you!

Stacie F. Benefield

On Sat, Jan 23, 2016 at 12:46 AM, Rijul Raj Khurana <

[heatherb89926075]

Hello

I recently switched to adobe DC from Adobe XI pro. I had been using echosign through Adobe XI pro without issues. Now, with Adobe DC, I receive the same error message as everyone else on this forum. This is very frustrating.

Please help.

Heather

[Twinkle144]

Hi I'm having the same problem and I recently changed by my email address in DC.

Please contact me! and help!

Thanks,

Vanessa

[rachelfoster]

I'm having the same issue as well! Incredibly frustrating. Is there a workaround for this? I don't want to put my email into a public forum. How can I contact and get resolved?