Send for Signature could not send error

[radiants67435040]

Recently got a plan for Send for Signature, and it was working fine doing a few tests until yesterday.

Now, whenever I try to upload a file to create a send for signature document within Adobe Acrobat, I get an error saying "Could not Send. An error has occurred. Please try again."

When I try to access Send for Signature from the web based service, as soon as I click on send for signature, it refreshes the same page and nothing happens.

[kristenm62789271]

I need this fixed as well.

Old account   <email address removed by moderator>

New account  <email address removed by moderator>

[Gina A]

Why are we still having this issue? I am trying to send for signature and it's still doing this.

.

[Frauke Golding]

I have not changed my ID, and for the first time I am also getting this error.  I logged out, and rebooted my PC, but I cannot send a document. 

This is supposed to save me time, not waste it!

[lindak62791747]

I'm having the same problem.  Not seeing any answers as to why this is happening.

[Frauke Golding]

I now receive this error message

We were unable to create thumbnails for your agreement and have automatically cancelled it.

This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system.

But I managed to get one small pdf sent, but the bigger ones are not going.  Isn't this my visiting the "online support system".

I have been working 10 hours today, and need the day to end.....  

[MichaelKazlow]

I wont remember this

This was an Adobe side error and should be fixed now.

[Frauke Golding · Accepted solution]

Yes its is all working now.  I did find this system of reporting frustrating and quite stressful. But it is a relief to be able to get things done again.

[DoubleDolphin]

I have the same issue.  Any updates on the issue?

[everbright]

I am having this same issue. It will not let me send out a document for signature. I did recently change email addresses. Any help appreciated!

[miruss417]

Hi. I cannot get my Send for Signature to work - keep getting error codes. Sometimes the screen freezes and Adobe crashes. Please advise.

[english_coaches]

Hi I am having the same issue. Can someone in customer support please contact me asap? This is ridiculous that apparently so many customers have the same issue and instead of fixing it (which you have had 2 years to do) you treat every case on an individual basis. I am not impressed.

[Meenakshi Negi]

Hi English_coaches,

This issue generally happens when you change the email address to the one which already has an active/pending account.

So, the changes do not occur in the account as the email address is changed but the confirmation is still pending.

In this case, you need to contact the support team so they can help you with the steps needed to log in to the account.

Please use this link Contact Customer Care.

I will be sending the private message. Please check your inbox.

Let us know if you have any questions.

Regards,

Meenakshi