New Participant

Answered

Send for Signature could not send error

Forum|Forum|10 years ago
April 16, 2015
44 replies
34823 views

Recently got a plan for Send for Signature, and it was working fine doing a few tests until yesterday.

Now, whenever I try to upload a file to create a send for signature document within Adobe Acrobat, I get an error saying "Could not Send. An error has occurred. Please try again."

When I try to access Send for Signature from the web based service, as soon as I click on send for signature, it refreshes the same page and nothing happens.

This topic has been closed for replies.

Correct answer Frauke Golding

Yes its is all working now. I did find this system of reporting frustrating and quite stressful. But it is a relief to be able to get things done again.

english_coaches

New Participant

Hi I am having the same issue. Can someone in customer support please contact me asap? This is ridiculous that apparently so many customers have the same issue and instead of fixing it (which you have had 2 years to do) you treat every case on an individual basis. I am not impressed.

Meenakshi Negi

Community Manager

Hi English_coaches,

This issue generally happens when you change the email address to the one which already has an active/pending account.

So, the changes do not occur in the account as the email address is changed but the confirmation is still pending.

In this case, you need to contact the support team so they can help you with the steps needed to log in to the account.

Please use this link Contact Customer Care.

I will be sending the private message. Please check your inbox.

Let us know if you have any questions.

Regards,

Meenakshi

M

miruss417

New Participant

Hi. I cannot get my Send for Signature to work - keep getting error codes. Sometimes the screen freezes and Adobe crashes. Please advise.

everbright

New Participant

I am having this same issue. It will not let me send out a document for signature. I did recently change email addresses. Any help appreciated!

DoubleDolphin

New Participant

I have the same issue. Any updates on the issue?

Frauke GoldingCorrect answer

Inspiring

Yes its is all working now. I did find this system of reporting frustrating and quite stressful. But it is a relief to be able to get things done again.

G

Gina A

New Participant

Why are we still having this issue? I am trying to send for signature and it's still doing this.

.

Frauke Golding

Inspiring

I have not changed my ID, and for the first time I am also getting this error. I logged out, and rebooted my PC, but I cannot send a document.

This is supposed to save me time, not waste it!

lindak62791747

New Participant

I'm having the same problem. Not seeing any answers as to why this is happening.

K

kristenm62789271

New Participant

I need this fixed as well.

Old account <email address removed by moderator>

New account <email address removed by moderator>

E

erick23796237

New Participant

Hi sameer_puri,

I responded the following to your message,

It DOES NOT work. I am in Adobe DC and it still gives me the same error. I followed your directions however,

- why would I need to create a new account when i already had an account that worked?

- It shows that I have a free Adobe Sign account now after following the instructions when what I am paying for includes Adobe Sign. Now I have 2 separate log-ins and if I need to have documents signed I have to sign into Adobe Sign on the web away from Adobe DC that has these features within itself upload the document then send from there.

- Adobe Sign is asking that I upgrade which I will not.

so,

here is where we stand I am honestly frustrated and thank you for what you have given me but I am in a worse position than before. I now have 2 accounts a paid (Adobe DC) and free one (Adobe Sign) with the paid one that includes Adobe Sign that is not fixed. This should not be such an issue with Adobe just because I changed my email address log in. Thinking how much my organization has sunk into this just to have something simple be something this ridiculous is not ok. Whatever the next fix is, needs to have me using the product I have used and paid for over a year without having to create new accounts.

E

erick23796237

New Participant

sameer_puri I just responded via personal message to your request. Thank you.

sameer_puri

Adobe Employee

Hi erick23796237,

So i see you have a valid Document Cloud account and you are entitled to use Adobe Sign as a Pro user. But since you are showing up as a pending user (since probably you never registered as an Adobe Sign user), here is what you need to do:

1) Register the new email address (the changed one, NOT the old one) at https://secure.echosign.com/public/registerAccount

2) Then Log in Here: https://documents.adobe.com/public/login

Please do let us know if this helps.

Thanks

Sameer Puri

C

cahabawealthmanagement

New Participant

I need assistance with this too. I recently changed the email address on our account too. I followed the instructions and received this error. We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support.

E

erick23796237

New Participant

Hello I am having the same issue as everyone else and I need this fixed. Error is "COULD NOT SEND. AN ERROR HAS OCCURRED PLEASE TRY AGAIN". Everything is updated, using current version, and am using this service from within Adobe DC. I changed my email recently. So i took additional step and I went into my account and clicked on Adobe Sign that comes with my Adobe DC subscription and it gave me this error below when I tried logging in.

We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support.

E

erick23796237

New Participant

Anyone there? I really need this fixed asap otherwise I will need to cancel my service effective immediately time is not a commodity to be wasted especially in business.

gilesw15794299

New Participant

Hi Erick - I ended up having to speak to Advanced Support at Adobe, who completely deleted and reinstalled all of my software. It took me two goes with Advanced Support. I finally spoke with Chirage C who was brilliant and managed to resolve it after about an hour. However the software works like clockwork and some of the other features I had tried unsuccessfully now work brilliantly. Go to the website and contact them. Hope this helps. G

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