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radiants67435040
radiants67435040
Participant
April 16, 2015
Answered

Send for Signature could not send error

  • April 16, 2015
  • 44 replies
  • 34823 views

Recently got a plan for Send for Signature, and it was working fine doing a few tests until yesterday.

Now, whenever I try to upload a file to create a send for signature document within Adobe Acrobat, I get an error saying "Could not Send. An error has occurred. Please try again."

When I try to access Send for Signature from the web based service, as soon as I click on send for signature, it refreshes the same page and nothing happens.

This topic has been closed for replies.
Correct answer Frauke Golding

Yes its is all working now.  I did find this system of reporting frustrating and quite stressful. But it is a relief to be able to get things done again.

44 replies

Show previous replies
H
heysonia
Participant
February 15, 2016

Was getting this exact same error a year ago and thought I'd try again today to see if they've fixed it. Same error on different files. I suppose I'll have to pick up the phone and call Adobe?

This error reminds me of Microsoft:

Could not send

An error has occurred. Please try again.

Any cure for this yet?

davidjmarks
davidjmarks
Participant
February 6, 2016

Having the exact same issue.  Error message when the file begins to upload.  I don't get to the part anymore where I can add recipients.  This is the only reason why I pay for acrobat!!! Hope you know a fix! Thanks!

T
TacSol
Participant
December 13, 2015

I'm also having the same problem but have not changed my email address - keen to get this one resolved

B
bridgetc20982621
Participant
July 29, 2016

Did you get this resolved? I also have this problem and did not change my email address.

teamwaddell
teamwaddell
Participant
July 29, 2016

Adobe emailed me instructions - I had to create a new account with the new email I wanted to use it's kind of a long explanation and I don't want to mess you up so I would email or call Adobe directly and they will either walk you through it or send you the email instructions. Am I allowed to post what they sent me here?

Signature deleted by host

L
lexidangelo
Participating Frequently
December 11, 2015

The same exact thing is happening to me!

L
lexidangelo
Participating Frequently
December 11, 2015

I've recently changed my email address and was on chat multiple times with support last night with no resolution. I have clients waiting to receive their agreements and need this resolved ASAP.

R
Community Manager
Rijul Raj KhuranaCommunity Manager
Community Manager
December 14, 2015

Hello Lexidangelo,

Can you inbox me your previous and current email address so that I can quickly check? The issue arises when the Adobe ID is being changed but the E-Sign account is not automatically updated if there is already an E-Sign account with the new email address.

Regards,

-Rijul

lhansen1
lhansen1
Participant
December 2, 2015

I changed email back to the one I use in my Outlook profile and it works now. I had tried using an email that was being re-directed to me and that did not work

lhansen1
lhansen1
Participant
December 2, 2015

Same here. Changed my email address also.

edkimbo
edkimbo
Participant
November 17, 2015

Having the same Issue here. Would appreciate a  quick fix ASAP since this is my primary way to get contracts signed

J
jmzimmerle
Participating Frequently
November 10, 2015

Same here - not working...

    R
    Community Manager
    Rijul Raj KhuranaCommunity Manager
    Community Manager
    November 12, 2015

    Hello,

    Did your recently changed your Adobe ID to a different email address and if yes, then that's the cause of issue. Can you inbox me both the email addresses so that I can share quick steps? Please don't share them on internal forums.

    Regards,

    -Rijul

    J
    jmzimmerle
    Participating Frequently
    November 12, 2015

    Yes, we did change the email address.

    (email details removed by moderator)

    Thanks!

    J
    joet74579010
    Participant
    November 9, 2015

    I'm getting this exact problem too! I've contacted Adobe 6 times now with no resolution.

    Did anyone find a solution to this?

      J
      jan_blaha
      Participant
      November 9, 2015

      joet, I finally gave up on the Adobe shi--y problems they have and since my association has a free email and signing program, I signed up for that and left my Docusign in a "basic" mode.

      Sincerely;

          Jan Blaha    

        {private info deleted by host}

        J
        jan_blaha
        Participant
        October 12, 2015

        I also got a message could not  send; I recently changed my password for Adobe; can this be a problem?  Do I need to go in and edit my information re:password?

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