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radiants67435040
radiants67435040
Participant
April 16, 2015
Answered

Send for Signature could not send error

  • April 16, 2015
  • 44 replies
  • 34823 views

Recently got a plan for Send for Signature, and it was working fine doing a few tests until yesterday.

Now, whenever I try to upload a file to create a send for signature document within Adobe Acrobat, I get an error saying "Could not Send. An error has occurred. Please try again."

When I try to access Send for Signature from the web based service, as soon as I click on send for signature, it refreshes the same page and nothing happens.

This topic has been closed for replies.
Correct answer Frauke Golding

Yes its is all working now.  I did find this system of reporting frustrating and quite stressful. But it is a relief to be able to get things done again.

44 replies

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jesset96096822
jesset96096822
Participant
January 3, 2017

I found a work around. Hopefully Adobe will come along and solve the issue completely.

All you need to do is go www.adobe.com and sign in with your username and password.

On the left hand side under "Document Cloud Apps", click on "Adobe Sign"

Then click on "Get a document signed" on the left column of the page.

Now just follow the instructions for sending a document. It will ask for recipient, if you want CC anybody there is an option for that.

Then in the "message" section is your subject followed by whatever message you want to send with it.

Then just drag and drop the file you want to send from your finder window, or click "Add Files" on the right side.

That worked fine for me, but like I said I hope adobe can get an update out as soon as possible so you won't have to do this every time.

Happy 2017 everyone!

    E
    Elemental TV
    Participant
    January 3, 2017

    If you want the desktop app to work with Adobe Sign send an email and submit a support ticket. Helpdesk was able to change my email address by making me go through a long process. Bad user experience, nonetheless.

    S
    scotty11425530
    Participant
    November 29, 2016

    Hi,

    I'm having the same error message when sending a signature. Please fix my email address below.

    [Mod: This is a user-to-user forum. Adobe Staff do spend some time on here but I would suggest contacting support or asking on how to change email addresses. Please do not include email addresses on the forum to reduce spam and phishing.]

    R
    RecSunbather
    Participant
    November 29, 2016

    Hi Anurag,

    I am having the same issue, please advised how to fix the problem?

    I am using Adobe Reader DC Version 2015.020.20042

    The account ID I am using is available upon request.

    Regards,

    Mel @ Sunbather

    S
    Stormyvixen
    Participant
    November 27, 2016

    I am experiencing the same problem. Can I get some assistance,  please. All documents come back with an error message "Could not Send. An error occurred. Please try again."

    Thanks

    Storm

    anuragg75444724
    Adobe Employee
    anuragg75444724
    Adobe Employee
    November 28, 2016

    Hi,

    Please help us with the following questions:-

    1. What version of Acrobat/Reader you are using ?

    2. Since when you are experiencing this issue ?

    3. Have you changed your “email id “ in the past ? If yes, please share both old and new email ids.

    4. What is the email id you are using?

    5. Are you facing the same problem from Adobe sign web service as well ?

    Regards,

    Anurag

    S
    Stormyvixen
    Participant
    November 28, 2016

    See answers below

    M
    Michelle Chrzanowski
    Participant
    October 26, 2016

    I am having a similar problem and am no longer able to use Adobe Sign to sign and send documents. I can't use it through Acrobat Reader or through the web (returns to the same page when I click any link on it).  I get this error:

    If staff could assist that would be great. I need to send some docs for signatures ASAP.

    anuragg75444724
    Adobe Employee
    anuragg75444724
    Adobe Employee
    October 26, 2016

    I have sent you a private message. Please check.

    E
    esmaoneill
    Participant
    November 23, 2016

    Hi. I'm having the same error. Original ID [removed at mods suggestion], new ID [removed at mods suggestion] Thanks

    G
    GRW-Hughes
    Participant
    October 25, 2016

    We have PDFs on our recruiting website that require the candidate's signature. Our instruction to them is to use Adobe Reader's "Fill & Sign" tool.  When they use the "Send or Collect Signatures" feature to email the signed document to us, a pop-up appears requiring an AdobeID, which the candidate can easily sign up for. But then the following error appears, discontinuing the send process:

    Why is this happening?  We can't assume our candidates have Acrobat DC (which according to this thread doesn't work either).  What is the fix for this?

    anuragg75444724
    Adobe Employee
    anuragg75444724
    Adobe Employee
    October 26, 2016

    Hello Glenn,

    Send or Collect Signatures workflow is currently blocked from server side.

    Kindly use Acrobat DC to send docs for signatures.

    Regards,

    Anurag

    G
    GRW-Hughes
    Participant
    October 26, 2016

    Unfortunately, we can't tell our candidates that they have to subscribe to Acrobat DC in order to fill out the required forms.

    If the function no longer functions on Adobe Reader, then it should be immediately removed in from the current application.

    calin.ciurte
    calin.ciurte
    Participant
    October 20, 2016

    Hi everyone,

    I had the same issue.

    Please use the following steps in order to fix the issue:

    Go to Adobe Sign webpage and select to login use your credentials.

    After you log in specially if you email has changed or is a new account it will prompt you to send a verification email.

    Welcome to Adobe Sign - please confirm your email address - Activate your account.

    Now your account should be working from this point on.

    I hope this helps as it worked for me having the exact same issues.

    Thank you!

    jodyg7743879
    jodyg7743879
    Participant
    October 5, 2016

    STILL WAITING.....

    scotti7933809
    scotti7933809
    Participant
    October 5, 2016

    Oh sorry. Got mine fixed. Had to call Adobe. My situation was that the logins for Adobe sign and Adobe dc weren't the same. Not sure if you can do this yourself or if you have to have support do it

    Scott

    --

    iPhone. iTypos. iApologize.

    jodyg7743879
    jodyg7743879
    Participant
    October 5, 2016

    jodyg7743879
    jodyg7743879
    Participant
    October 5, 2016

    same issue here... recently changed email address and can not send for signature.  web page just refreshes to same page and the other says "an error has occurred" .  i was with chat and they said they "escalated it and goodbye" . that was 4 hours ago.

    old email [Personal information removed by moderator].  new email  [Personal information removed by moderator]

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