Adobe XD stuck on launch (logo screen) on Windows

[n0kx]

Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

Any ideas?

Running Windows 10 Home.

{Renamed By MOD}

[Shompinice]

Amazing work, the bug was found in 2019, it is 2022.2 at the moument.

It match the describe : "If the faulting module path in Event Viewer points to UI.XAML.DLL file, the team is investigating this issue and we are hoping for the fix to be addressed in an update soon. If you have another computer handy, especially a Mac, you could try installing XD on it until then."
https://www.dummies.com/computers/operating-systems/windows-10/how-to-use-event-viewer-in-windows-10...

Bug report from Event Viewer

错误应用程序名称: XD.exe，版本: 48.0.12.10，时间戳: 0x59f3fb11
错误模块名称: Windows.UI.Xaml.dll，版本: 10.0.22543.1000，时间戳: 0x24867a0e
异常代码: 0xc000027b
错误偏移量: 0x000000000083a050
错误进程 ID: 0x0x8320
错误应用程序启动时间: 0x0x1D82332EDEC1C4F
错误应用程序路径: C:\Program Files\WindowsApps\Adobe.CC.XD_48.0.12.10_x64__adky2gkssdxte\XD.exe
错误模块路径: C:\Windows\System32\Windows.UI.Xaml.dll
报告 ID: 10f6df30-b2f4-4cc2-9eeb-4cd4059ab767
错误程序包全名: Adobe.CC.XD_48.0.12.10_x64__adky2gkssdxte
错误程序包相对应用程序 ID: App

[HARSHIKA_VERMA]

Hi Shompinice,

Sorry for the inconvenience. We recognize your dissatisfaction. Please produce logs and enable full crash dumps, then upload them to a shared place like CC or Dropbox and send me the URL via private message.

I'll do everything I can to escalate the situation.

Thanks,

Harshika

[QPB_QON]

Hello,

I work on the latest macoS monterey and XD 48.0.12, 2019 Macbook Pro.

XD keeps on freezing on the welcome screen.

I can, however, open a local file and work in it. But it still freezes up when I try to creat a new file.

Does anyone know what might be the problem?

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Is this the issue that you are facing? If yes, please try the suggestions and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[QPB_QON]

No, it is not, as I am on macOS, not Windows. It definitly has to do with Monterey, as XD works on my stationary machine running Big Sur.

[Rishabh_Tiwari]

Hi @QPB_QON ,

We're so sorry to hear about the trouble. Please uninstall XD using the Adobe Cleaner Tool and then re-install XD and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[QPB_QON]

The latest update for XD fixed the issue for me.

[anjanesh-lekshminarayanan]

My XD all of a sudden doesn't open. I click on XD and it shows the full page blank white screen with the logo centered. After about 2-3 minutes it just closes without any feedback / error messages etc.

How do I rectify this ?

[Spas K.]

Maybe there's some issue with the cloud services. Can you try to log out and back in Creative Cloud?

If that doesn't work, try reinstalling Xd.

[anjanesh-lekshminarayanan]

Did both (didn't restart the laptop). Still the same.

And XD just closed just like that, without showing anything else after about 3 minutes.

[mhiremat@adobe.com]

Hi anjanesh-lekshminarayanan,

Thank you for contacting us, In addition to Spas reply, I would like to add some points over here,

Go to Creative cloud desktop> Check for file syncing> Wait for it to sync completely 
Wait for a min, then try to open documents from XD

Hope it helps,

Regards,

Ashwini

[mhiremat@adobe.com]

Hi
Could you please try to Quit XD, CCD, Coresync from Activity monitor OR Task manager

Regards,

Ashwini

[anjanesh-lekshminarayanan]

Now it's been more than 5 minutes and the XD screen is just showing without doing anything. How come there isnt any error dialogs ?

I think I have to do with the web version of XD currently to make my webscreens ?

[anjanesh-lekshminarayanan]

"Could you please try to Quit XD, CCD, Coresync from Activity monitor OR Task manager" - did this - still same effect.

[mhiremat@adobe.com]

Hi lekshminarayanan,

Thank you for replying, try Re-installing the XD.

Regards,

Ashwini.

[default23453438zy83dv]

I have the same problem, Ive tried everything posted everywhere, no result. Reinstalling is such a wastefull response... Im paying for this product, and it doesnt even open.

[Rishabh_Tiwari]

Hi @default23453438zy83dv ,

Sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Rishabh_Tiwari]

Hi @default23453438zy83dv ,

Are you still experiencing this issue? If yes, please update XD to the latest version which is version 49 and let us know if that helps?

Regards

Rishabh

[saba235640762apz]

I cannot open Adobe xd.

When I open Adobe xd, just the page with its logo on a white background appears. After a few minutes without any error, it is closed.

What can be the problem?

I have Win 10, yesterday installed xd. When I installed it worked.

[Ares Hovhannesyan]

It not easy to find reason as there is not enough information. Please try Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[HARSHIKA_VERMA]

Hi saba235640762apz,

We are sorry for the trouble. Would you mind trying the steps suggested in the correct answer to this post, and let us know if that helps?

If it doesn't, please share the requested logs and crash dumps with me over a private message to log a bug for further investigation, which is very helpful for us to fix the issue.

We will try our best to help.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi saba235640762apz,

We are sorry for the trouble. Would you mind trying the steps suggested in the correct answer to this post, and let us know if that helps?

If it doesn't, please share the requested logs and crash dumps with me over a private message to log a bug for further investigation, which is very helpful for us to fix the issue.

We will try our best to help.

Thanks,

Harshika

[sai22860850ks7h]

HI team

For the past 25 days, I am not able to use Adobe XD. only the white screen I can see for 10 minutes after that app closing automatically.

please provide the solution for this I read a lot of your articles and steps nothing has happened.

A lot of projects are inside the XD only.

Thanks

[Rishabh_Tiwari]

Hi @sai22860850ks7h ,

Sorry to hear about the trouble. Please try the steps shared here and let us know if this helps or if you need any further assistance. If this doesn't help, please share a few more details like:

1. The version of XD & Windows OS.
2. Is XD crashing on launch or getting stuck on the logo screen?
3. Please collect and share Crash Dump files.

Regards

Rishabh

[Océane.Trivia]

hello, I come to you to find out if anyone recently had the same problem as me, only on Adobe XD.

I have tried uninstalling and reinstalling several times with no success.
I tried to install a previous version, same thing. An idea ?

My configuration :
AMD Ryzen 9 5900X 12 core / 3.70 GHz.
RAM 32 Go & GPU RTX 3060
all other software is working, i have a student license.

Thanks in advance,