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neekolaus
neekolaus
New Participant
January 6, 2017
Answered

Can't save if file is on a Google-sync'd drive

  • January 6, 2017
  • 20 replies
  • 29225 views

Hi elainecc , I'm getting the same issue (could not save the document), but I don't think I have complex characters in my username (unless a space is a complex character?). Which username is this? The Windows or Adobe CC one?

One interesting note: I can "Save As" if I save it as a different filename from the existing file e.g.

  • I have a file abc.xd
  • "Save" or "Save As" existing file -> "Could not save the document"
  • "Save As" different filename e.g. abc1.xd -> works

Also, the document is in a local Google Drive folder. I tried saving to my Desktop and initially got the same error, but after closing and opening again it seems it might be ok if the file is not in GDrive. I'll check and edit this if there is any update.

      This topic has been closed for replies.
      Correct answer elainecc

      Hey neekolaus​-

      We weren't actually able to reproduce this on our side - we saved to a sync'd GDrive folder, and it worked fine. Can you let us know what the actual name of your file was?

      Thanks,

      -Elaine

      20 replies

      Show previous replies
      TTDare
      TTDare
      New Participant
      January 19, 2018

      Ah, glad I'm not same person having this issue.

      Google Drive locks the PSD files so 'save' doesn't work, do 'save as' and it's fine. But original PSD has completely disappeared from my computer! Luckily have done a 'save as' so have new version - but have lost a couple of files when I haven't done a 'save as'. It's really bad.

      Will try pausing sync as others have suggested - bit of a pain but hopefully it'll be fixed one day (although not likely seeing that I've seen some people have had the issue for about 2 years!!)

      johna73477996
      johna73477996
      New Participant
      January 14, 2018

      This has been going on for me for a few years now. It seems that Google fixed it one of the last versions in Google Drive sync before they revamped their software and changed to Backup and Sync, which appears to not have included that fix and so the problem continues again.

      I would recommend that everyone also try using the "Send Feedback" function in Backup and Sync and report this problem to Google as well.

      As a workaround, I created a script to shut down the Backup and Sync process before saving automatically every 15 minutes.

      mfedder
      mfedder
      New Participant
      November 26, 2017

      Same issue here. (Win 10 & Google Drive)

      Logic seems to tell us this must be a problem with either Google Drive or File Explorer or both. I say this because I'm seeing the problem across applications and especially in File Explorer. For me, the problem shows as not being able to save a file that I just opened, not being able to change a filename in Explorer, not being able to open a file (other than read-only) after saving and closing the application. In Explorer, I frequently see a spinning "working" cursor and cannot perform any file maintenance operation during this time. Really annoying.

      As DusanVr noted, the problem seems to be worse with larger files but this really shouldn't present an issue with well-designed sync software. For some time now, I've used the same solution as others here... pause Google Sync and restart only after I'm finished working. I've also created a local work folder and drag a copy to Drive when I'm done.

      It's hard to say exactly when the problem started, but there was a clear point in time for me when all of the above problems appeared. I had experienced NONE of the problems before __ weeks ago. My gut tells me it was sometime in August but I didn't log anything so I can't trust my memory.

      M
      marketing@bladium.com
      New Participant
      October 30, 2017

      I was able to "Pause" the Backup and Sync before I start working on any important (big) files. Then "Resume" once I'm done so the new files get synced w/ the drive. It's helped a lot, just have to remember to turn it on/off.

      cjshelby78
      cjshelby78
      Participating Frequently
      January 5, 2018

      I can confirm i also have to do this right now.  I can usually get one save in and then the file gets locked until i pause or quit (usually quit) to release the permissions.

      E
      Edo75
      Inspiring
      October 29, 2017

      This is a very annoying issue that is present for quite a while, the only solution right now is to quit Backup and Sync while I'm working on those files. I hope Google will finally soon address it.

      M
      marketing@bladium.com
      New Participant
      October 10, 2017

      I had the same issue. I was able to "Pause" the desktop sync while I'm working and turn it off when I'm done. I right+click on the "Backup and Sync" icon in the bottom right tray on my PC. And select "Pause".

        DusanVr
        DusanVr
        New Participant
        September 18, 2017

        The bug is obviously very present, but notable on big files and slow connection especially. Google Drive is obviously locking file to prevent saving while it syncs. But if you do not save the file and just shut down Photoshop, it gets deleted. May be a Windows explorer error as well.

        Here is a good description of the issue.

        diklaa83090001
        diklaa83090001
        New Participant
        September 12, 2017

        also for me. google sync lock the file, and I must "save As"

        elainecc
        Community Manager
        elaineccCommunity ManagerCorrect answer
        Community Manager
        January 12, 2017

        Hey neekolaus​-

        We weren't actually able to reproduce this on our side - we saved to a sync'd GDrive folder, and it worked fine. Can you let us know what the actual name of your file was?

        Thanks,

        -Elaine

        H
        hamzaatvenuemob
        New Participant
        March 20, 2017

        I'm still getting this error. Even after the Mar-2017 update on Windows 10.

        If the file in on a Google Drive synced folder, sometimes it works but most of the time I get the below error message. So I have to save in another folder and move the file in Google Drive synced folder.

        Another issue is that if I hit Ctrl+S and then lock my PC and walk off as I usually do before leaving my desk, and for the above reason it did not save, sometimes XD closes while in the PC is locked. When I come back all my unsaved work is gone. Lost 4 hours worth of work yesterday.

        elainecc
        Community Manager
        elaineccCommunity Manager
        Community Manager
        March 25, 2017

        Can you check to see which version of the GDrive connector you're using? Does this happen all the time, or does it happen occasionally? And are you on a corporate intranet?

        Thanks,

        -Elaine

        elainecc
        Community Manager
        elaineccCommunity Manager
        Community Manager
        January 7, 2017

        Hey neekolaus-

        It sounds like a different issue, so I've branched your question off into a different one. We'll take a look at it to see if we can reproduce it!

        -Elaine

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