Hi elainecc , I'm getting the same issue (could not save the document), but I don't think I have complex characters in my username (unless a space is a complex character?). Which username is this? The Windows or Adobe CC one?One interesting note: I can "Save As" if I save it as a different filename from the existing file e.g.I have a file abc.xd"Save" or "Save As" existing file -> "Could not save the document""Save As" different filename e.g. abc1.xd -> worksAlso, the document is in a local Google Drive folder. I tried saving to my Desktop and initially got the same error, but after closing and opening again it seems it might be ok if the file is not in GDrive. I'll check and edit this if there is any update.

Participant

Answered

Can't save if file is on a Google-sync'd drive

Forum|Forum|9 years ago
January 6, 2017
20 replies
29256 views

Hi elainecc , I'm getting the same issue (could not save the document), but I don't think I have complex characters in my username (unless a space is a complex character?). Which username is this? The Windows or Adobe CC one?

One interesting note: I can "Save As" if I save it as a different filename from the existing file e.g.

I have a file abc.xd
"Save" or "Save As" existing file -> "Could not save the document"
"Save As" different filename e.g. abc1.xd -> works

Also, the document is in a local Google Drive folder. I tried saving to my Desktop and initially got the same error, but after closing and opening again it seems it might be ok if the file is not in GDrive. I'll check and edit this if there is any update.

This topic has been closed for replies.

Correct answer elainecc

Hey neekolaus-

We weren't actually able to reproduce this on our side - we saved to a sync'd GDrive folder, and it worked fine. Can you let us know what the actual name of your file was?

Thanks,

-Elaine

A

appca4117842

Participating Frequently

Hi,

I am encountering the following error when trying to save files to a mounted Google Drive. I can save them fine elsewhere, eg on a local disk.

XD: Version 29.2.32.3

CC Sync: 4.3.45.2

G Drive File Stream: 39.0.10.0

Mac OS: 10.15.4

Rishabh_Tiwari

Community Manager

Hi there,

Thanks for reaching out. I'd request if you can share a few more details like:

Are you able to save any other files apart from XD files to the google drive folder?
Please try turning off the sync for the Google Drive folder and then try saving the file and let us know how it goes.

Regards

Rishabh

A

appca4117842

Participating Frequently

Thanks - to answer your questions:

I can save other files to G Drive without issue
If I turn off sync, or quit Google Drive File Stream, I can't access the mounted G Drive so this won't work

joeys87488225

Participating Frequently

I've been having problems with my Adobe XD lately.

My workflow consists of working of the cloud ( Dropbox and Google Drive ) daily. So I open them via Finder etc. worked great. Although, as of late, I've been having problems trying to save files with Adobe XD. I can create them and save them to the cloud, but whenever I try to open an existing file, I can't save them. I get an error that the file couldn't be saved. I have to do "Save as..." and that will work, but that means I have to constantly create new files, which is not ideal. At all.

I use other Creative Cloud apps and they don't have that issue.

Does anyone know what might be the problem?

For the record, I deinstalled, reinstalled, logged out, logged in, updated etc. But nothing seemed to work. I'm running the latest version of everything.

HARSHIKA_VERMA

Community Manager

Hi Joey,

Thank you for reaching out. If I heard you right, you are trying to save an existing cloud document after making some changes in the file. If so, the any changes you are making in the existing file will automatically get saved in XD without saving it again. If you will reopen the same file after making changes in the file it should show all the changes if it's a cloud file.

If you are using local document, then you should get the option to save the file afte making changes in the file. Please let me know if you are experiencing a different issue. If possible please share a short video of your workflow for better understanding.

We will try our best to help.

Thanks,

Harshika

daniel blom

Participating Frequently

Recently I have been running into this issue on a daily (rather hourly) basis. The error is rather generic:

I create a new file and save it in a local Google Drive folder > The file will correctly sync. I then save the file every 10 minutes or so. And suddenly I will receive this error. When I then I check Google Drive, I see the file is synced correctly, so I don't understand what makes this error appear. Restarting Google Drive will resolve the issues momentarily.

I suppose this could be an issue at Google's side, however I haven't had similar issues saving any other file types.

Ares Hovhannesyan

Community Expert

Here is link to convertion that refer problem with saving some time of file to Google Drive.

https://community.adobe.com/t5/acrobat-reader/cannot-save-to-google-drive-file-stream-drive/td-p/9407948

Đ

Đinh Phúc Lộc

Participating Frequently

I switched to using onedrive and everything worked perfectly

Even my * .ai file automatically syncs images that have been connected to the file

K

KevinRevan

Participant

My AE file won't save unless I rename the file, very annoying. The error message reads: After Effects error: reading from file "G:my drive file location" Error code (3::6) Pausing the sync does not change anything. I have a new machine, new adobe suite and have a massive google drive account why is this happening?

S

senors69405386

Participant

This is ridiculous and stupid. No other app has this issue. I can save files onto my Google Drive JUST FINE. Don't try to put the blame on Google, and don't try to say you can't reproduce it. This isn't even a thing you need to "reproduce". It happens EVERY TIME. If you save a big file on G Drive, make changes, then save again, Adobe will say "SCREW YOU". NO OTHER APP DOES THIS. FIX IT FFS

johna73477996

Participant

I guess some of the bug reports to Google paid off:

"Fixed issues where files were locked when saving from Adobe and Microsoft Office applications on Windows."

Fixed in Backup & Sync version 3.39:

Backup and Sync release notes - G Suite Administrator Help

E

Edo75

Inspiring

I installed the 3.39 version but the issue is still permanent.

johna73477996

Participant

Yes, unfortunately, Google did not do a proper job fixing the issue.

Here is a thread where other users have reported the same issue and a Google employee responded:

Google Groups

T

tnabes

Participant

Pausing sync doesn't seem to work for me.

T

tnabes

Participant

Same problem here.

T

tsenkov

Participant

I am having the same issue. The problem is very easy to reproduce:

copy and paste a large .psd file in your Google Drive folder. Make sure your sync is enabled and that you have selected a file that can't be uploaded before you get to the last point in this procedure (slow down your network, there are network debug tools you could use to do that, if you are on something like gigabit internet);
Open the fresh copy from your Google Drive folder into Photoshop;
Before it has finished uploading make a change and try to save.

The issue is simple - editing and saving within a PSD/PSB which is still being uploaded.

I don't know if you can fix this, but it is extremely annoying.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded