Cannot find a download link or the app in CC for Adobe XD

[James29278822wy8r]

Hi there, anyone else having issues just locating the app download button? I'm trying to transition from Sketch to this and I've been trying for hours at this point with no luck. I even downloaded the Windows Desktop app for CC, and am unable to find it there. Thanks for any help.

[Juveria29381316mkri]

Facing a similar issue here. 

I just installed Adobe creative cloud using my company's all-access ID. But I can't find Adobe XD in my apps or the UI/UX tab on the sidebar navigation. Please help, need it urgently. 

[Niklas2938755142br]

Also having issues finding XD to begin with. Here it says under "Included in my plan" (In Swedish) Not very reassuring...

[Jan29388400t1k6]

Hi, Same problem here under my account it says Adobe XD is in your plan. But in the CC desktop it doesn't show up for download. Can this be sorted? Thanks,

[Jan29388400t1k6]

It appeared over the weekend! Jihaa!

[Fidencio293839574xjd]

I've been searching for days on where to install Adobe XD because I recently factory reset my computer and I'm unable to install it from anywhere. I checked the marketplace on Creative Cloud Desktop app but nothing, the website to download it doesn't show up either. I used to use Adobe XD a ton before I factory reset my computer, so why am I having trouble now?

[Rishabh_Tiwari]

Hi @Fidencio293839574xjd ,

The team is actively working on the User IDs who are unable to see XD after having the CC all-app plan. We will keep you posted with the update on the bug. To the existing customers, please continue to report if you have All Apps plan. 

Note: We are tracking this issue here: https://community.adobe.com/t5/adobe-xd-discussions/cannot-find-a-download-link-or-the-app-in-cc-for... 

Thanks

Rishabh

[Fidel29400822euo4]

Hello,

It seems that I have also been hit with this bug. The company that I work for provides all of us with the "all apps" plan but XD is not available anywhere for me. Even the direct link that someone else posted in this thread does not work (it just reloads the main apps screen). Our design team is transitioning to Figma but we still need to work in XD for the next 6-8 months to finish up old projects and also assist with the migration.

Please help 😕

[Fidel29400822euo4]

When I visit the "My account" page, it shows me that I have XD as part of the apps that are included in my plan, but then when I follow through by clicking on the "access your apps and services" button, the app is nowhere to be seen 😞

[Agata2926520187vr]

Hi, 
I have the same problem. My company has bought a full CC package for me due to Adobe XD, and now I can't use it. I need it to my work urgently. It would be nice if you could help somehow, @Rishabh_Tiwari . Thanks!

[kiwimister]

Same problem here... i activated a CC All Apps for a new collague, but he can't find xD, that was the primary app for his work... it's a very serious issue, we are losing working hours for this problem...

[Rishabh_Tiwari]

Hi @Agata2926520187vr ,

Sorry to hear about the trouble. I am getting your account checked. I'll update the discussion as soon as I hear from the team.

Thanks

Rishabh

[kiwimister]

Can you chek also this account: {Adobe ID}

{Personal details removed by MOD} 

[Rishabh_Tiwari]

Hi @kiwimister & @Agata2926520187vr ,

Thank you for reaching out. I see you have a business license for the app, so please ensure you're signed in with your business account. Once you sign-in on the CC Desktop app, it will ask you to opt for either a personal or an organization account, please opt for an organization account and then check in the All apps section and let us know if this helps or if you need further assistance.

Note: I have removed your Adobe ID from the post as it's a public forum. In case if you wish to get an ID checked, please DM me by clicking on my name.

Thanks
Rishabh

[kiwimister]

Ok.

The CC Desktop App doesn't ask to opt for a personal or an organization account, simply enter the app... and XD is not there.

[Keaton2952888376tx]

I am also having the same issue and I need help

[이98A6 · Accepted solution]

Hey Guys !
I did it!

I have a Team Profile account, but I don't see Xd there either.

I signed up for my personal CC All app plan with a different account and installed Xd.

And when I log in again with Team ID, it works!

Good luck!

[kiwimister]

i've done the same, xD works even when i log out and log in with the account of the correct user, but in his CC app list xD is still missing, so, no update... this is not a solution, but a workaround. I need official Adobe reply to address this thing, ASAP!

[Tibor2939353567ks]

Same problem here, I have merged "personal" and business accounts and even though other team members can see it in the list, I cannot

[Guest]

Salem aaykom,

I install the CC application on my desktop in order to use the adobe xd app. After creating an account and open it, i didn't found adobe xd in the list of app availables in the application. Any idea please?

[Joseph Labrecque]

Wow - I'm not seeing it either. Even when I search for it or vist the UI and UX category!

[Joseph Labrecque]

Poof! 

[Chris W. Griffith]

That category disappeared months ago. You have to know the double-secret url to get it. The killing of XD is being handled worse than the killing of Flash & Flex and that is saying something.

[Rishabh_Tiwari]

Hi @Joseph Labrecque ,

Sorry to hear about the trouble. I'll check your account and update you as soon as I hear from the team.

Thanks

Rishabh

[Joseph Labrecque · Accepted solution]

Update - this web link seems to work: https://creativecloud.adobe.com/apps/all/desktop/pdp/xd 

[Yashashree]

It worked. Thanks a lot!