Cannot find a download link or the app in CC for Adobe XD

[James29278822wy8r]

Hi there, anyone else having issues just locating the app download button? I'm trying to transition from Sketch to this and I've been trying for hours at this point with no luck. I even downloaded the Windows Desktop app for CC, and am unable to find it there. Thanks for any help.

[sarrthac]

Hi team,
I have installed creative cloud on my desktop and intend to install adobe xd for desktop but I am unable to loacate it inside creative cloud app. I have also tried the search option but it ends up with no matching results please look into this issue ASAP.

my email - sarthak.zalte@kritikalvision.ai
account name - sarrthac(scrren name )

Attaching the screenshot for your help

[CGEaton]

I have exactly the same issue and have been trying since yesterday to find and install this app. 
I saw it once in 'all apps' but when I tried to install I got a small box that said I was 'inegible or my computer didn't reach the specs'.
On a Mac running Ventura so the computer aspect isn't an issue.

[sarrthac]

Any furthur updates on the issue?

[Chris W. Griffith]

If you search the forums, you will see this is a common issue of late as Adobe continues to disavow all knowledge of XD. You need to contact support directrly to fix it.

[Rishabh_Tiwari]

Hi @sarrthac ,

Sorry to hear about the trouble. Please share your Adobe ID through DM by clicking on my name. I'll try my best to assist you with this.

Thanks

Rishabh

[ProDesignTools]

Try this web link:

https://creativecloud.adobe.com/apps/all/desktop/pdp/xd

If no luck, then you should be able to get a direct link / standalone installer for XD via either of these two options:

How to Get the Creative Cloud 2023 Direct Download Links

[Claire-Lise29760190a23m]

Bonjour,

Bonjour,

Je suis étudiante en design graphique et je viens d’avoir mes accès à l’intégralité du Creative Cloud d’Adobe.

Je vois toutes les applications sur mon compte mais dès que j’essaie de télécharger XD, il n’apparaît plus et je ne peux pas l’avoir.

Quelqu’un pourrait m’aider ?

[Rom_42]

I have the same problem, you were able to solve it ?

[Rishabh_Tiwari]

Hi @Claire-Lise29760190a23m ,

Sorry to hear about the trouble. Please share your Adobe ID through DM by clicking on my name. I'll try my best to assist you with this.

Thanks

Rishabh

[Neeraj30047034gbig]

Hi All,

I am unable to install the XD in my machine, You can see the below screenshot. 

My machine fullfill the requirement but still not able to see the app list, 

Best Regards 
Neeraj

[AkinGn]

Hi @Neeraj30047034gbig, please try checking direct link to the app https://creativecloud.adobe.com/apps/all/desktop/pdp/xd and if you experience any other problem, please update us, I'm sure another designer/expert will help you also. Hope this helps!

[Rishabh_Tiwari]

Hi @Neeraj30047034gbig ,

Sorry to hear about the trouble. Please try the suggestions shared by @AkinGn, and if you still need assistance, please share your Adobe ID through DM, by clicking on my name.

Thanks

Rishabh

[IsayZ]

Hello @Neeraj30047034gbig , I see the exact same of what you showed on your screenshots. Did you find a solution?

[IsayZ]

Hi!
I am facing the same issue. I have been troubleshooting and trying the suggestions mentioned in this thread for quite some time now, but to no avail... Adobe XD is nowhere to be found.

I have contacted support but have not received a response yet. Has anyone managed to solve it yet?

[Dmytro30133238l72y]

Hi, I can't install Adobe XD too on MBP M1 Max.

 

[Dmytro30133238l72y]

I've tried Cleaner Tool and full reinstall. Still does not see Adobe XD in Creative Cloud App list.

Navigating directly to AdobeXD install via web link gives an erorr message that my PC does not meet system requirements as in the screenshot above

[Avinash30321802hpg7]

I ma not able to XD though I have all the apps pack.

[HARSHIKA_VERMA]

Hi @Avinash30321802hpg7,

Thank you for reaching out. We checked your account from the backend, and it looks fine. Please ensure you're logged in with your Business account and see if you are able to see XD.

We will try our best to help.

Thanks,

Harshika

[Majbrit303231482wzl]

Hi Harshika

I seem to have the same trouble as others, as XD is not shown in my apps.

Hope you are able to help,

Best Majbrit

[Rishabh_Tiwari]

Hi @Majbrit303231482wzl ,

I am so sorry to hear about the trouble. Would you mind sharing your Adobe ID through DM. I'll get your account checked and will update you as soon as I hear from the team.

Thanks

Rishabh

[Avinash30321802hpg7]

I can see that in my plan but I am not able to see the App in creative cloud to install it, its not even showing the app. please check the screenshot I have attached.

[HARSHIKA_VERMA]

Hi Avinash30321802hpg7,

We would like to follow up on your issue. Are you able to see XD in your profile or not? Please let us know if you need further assistance.

Thanks,

Harshika

[Prabu3033116144uo]

Hello,

       I can't find Adobe XD on my list of apps. I know that I have it on my plan. See the screenshot below. But it doesn't appear in the list of apps or on my Creative Cloud desktop application. Please help!

[jean francois30305896x211]

We just purchased an adobe suite subscription and yet the application adobe Xd that i've once used with another subscription does not appear in the app i can download on creative cloud.

Althought, when i go in the details of my products included in my subscription, adobe Xd is listed, there is just no way to reach a way to dowload it.

help please

[Rishabh_Tiwari]

Hi @jean francois30305896x211 ,

Sorry to hear about the trouble. Please share your Adobe ID through private message by clicking on my name. I'll get your account checked by the team.

Thanks

Rishabh