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Answered

Error: 49 while try to save the file in XD.

Forum|Forum|7 years ago
January 6, 2019
31 replies
44157 views

I have created a cloud document to connect to XD file to use its assets library. My issue is, as soon as the cloud document size reached to 550kb you cannot save any changes. When you try to save you get Error: 49 message.

Yes, I did try to clearing TMP files, sign out and sign in again, uninstall XD and install it again. Delete the Cloud file and then recreate another, but even the new file once it reaches to 550kb you cannot save for further and pop out same Error: 49.

In Sketch, you won't get issues with cloud libraries. This makes Adobe XD very unreliable for work I'm afraid.

Please advise me and I hope you will fix this issue in your next release.

Correct answer Preran

For all of you that are facing this issue, try the solutions in the following order:

Ensure that you are on the latest version of the XD app
Try solutions in https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-save-cloud-docs
Use File > Save As to save the file locally to your computer
Create a new user profile and try logging into XD from the new user profile
Repair Creative Cloud Uninstall the Adobe Creative Cloud desktop application

Other solutions that have helped some users:

Reduce file size by splitting a project into multiple smaller projects.
Rename your cloud files after downloading a copy to your local computer: Will retain local changes but break links to other docs, try to relink the docs in this case.
Clear temp files. You will lose latest changes to your doc and the doc will revert to the last saved version.
- Quit all adobe related processes
- Click start type 'run' or an equivalent in your os language
- Enter %temp%
- Delete all files in the local/temp folder that shows up
- Click start type 'run' or an equivalent in your os language
- Enter 'temp'
- Delete all files in the temp folder that shows up
- Reboot + relaunch cc and xd

Note: If you still face issues, please reach out to Harshika Verma with logs so that we can escalate the issue to the team for further investigation.

We will try our best to help.

Thanks,

Preran

Show previous replies

A

AC_OTTAWA

New Participant

At the top it says the question is "Assumed Answered". Is there a known fix for this issue? I still get the error 49.

A

AC_OTTAWA

New Participant

I joined the group. I am having the same issue. Has anyone found a solution to this? Given the issue with the sync, it would have been nice if a linked asset could have been a local file.

HARSHIKA_VERMA

Community Manager

Hi AC_OTTAWA,

Sorry to hear that you're having trouble with Adobe XD. Could you please confirm if you've tried the solution mentioned above? and if that doesn't fix the issue, could you please share the OS and XD version of your machine?

Please let us know if you've any issue with this.

Thanks,

Harshika

J

Jon_Lem

New Participant

Hello

I have also the same issue - today 14 July. It's a molecule file linked to an atomic file and itself linked to an organism file and template file.

The atomic file and the organism are also saved on the cloud and for the moment no issue. All files have been created the same day: 26 June.

The configuration is Mac OS 10.14.5 with Adobe xd 20.2.12.1, Creative Cloud Sync 4.3.0.292.

And I already this issue with another file and a previous version of XD. The update of XD doesn't change anything.

I also deleted the TMP file as suggested in another post but no change.

Kind regards.

Jon

rachela38083890

New Participant

I'm having the same error! Working in XD, 20.2.12.1 , Creative Cloud Sync 4.2.7.2 , Mac 10.14.4 . File size: 908 KB

"There was an error saving the file as "[filename]"

The file could not be saved. Please try saving again. (Error: 49)"

I'm working with an XD Cloud file, with components linked to other XD documents. I noticed that the other documents weren't updating the components (or even recognizing that an updated file/component was available), so I checked out my cloud document, and as soon as I made an edit and tried to save, I got this error.

What I've done so far:

Updated XD and Creative Cloud
Ran "Repair" on the Creative Cloud Desktop app
Renamed the XD cloud file (still gave the same error)
Saved as a new XD cloud file (still gave the same error)
Deleted artboards to reduce file size

Please let me know what the next step will be, or if this is a bug that will be addressed later.

HARSHIKA_VERMA

Community Manager

Hi Rachel,

Thank you for performing the troubleshooting steps and sharing all the details. I understand how you feel, I'd feel the same in your situation.

I would suggest getting in touch with our support team by using this link Contact Customer Care and share the troubleshooting steps that you've performed.

Please let me know if you face any issues with this.

Thanks,

Harshika

jensz59111914

New Participant

I have the same issue today, Jul 5 2019. The upload stopped to work out of sudden, in the middle of the day. I sent the log using the log collection tool.

App is up to date, I restarted everything etc. Issue persists. Out of 3 cloud documents I have, 1 is failing. This one failing doc has components that are imported by the other 2 documents.

I hope this issue will be addressed soon.

Bests

Petr

HARSHIKA_VERMA

Community Manager

Hi Petr,

We're sorry for the trouble. We'd like to know a few more details like the OS and XD version you're using? I would suggest trying repairing the Creative Cloud app using the steps mentioned in this link: How to fix the issue of Adobe Creative Cloud desktop app not opening or showing a spinning progress wheel and also try to create a new user profile of your machine and see if that works. Could you please share the log files with me over a private message with the URL of this forum post? To send a private message, click my profile picture and use the Message button.

Please let us know if you've any issues with this. We'd be happy to help.

Thanks,

Harshika

P

pwcluis

New Participant

Hello Harishka,

I'm having the same Error:49 issue:

I tried the troubleshooting steps with no success. I ran the log reporter and uploaded file: AdobeLogs_20190704_113412_202-mac.zip

Please help... up to now, XD has been behaving pretty flawlessly, but this is a real BLOCKER now!

Thanks in advance,

-Luis.

P

pwcluis

New Participant

For others having this issue: the only thing that fixed it for me was creating a new Creative Cloud user and sharing the affected files with the new user. Once the new user accessed the files and synced correctly, the original user was also able to do so. Not sure what caused the problem in the first place.

jensz59111914

New Participant

just tried that today with no success - the old user can neither see the changes nor save them.

at least the new user works now. Unfortunately the new user doesn't have the paid subscription, so I still need to fix it for the old user

L

leonardoa83260137

New Participant

Same problem here. Error 49 for cloud documents.

johanc30638527

New Participant

Same problem here..... Can't work since all my docs are linked...

HARSHIKA_VERMA

Community Manager

Hi Johanc,

We're sorry for the frustration. I would like to know if you have tried all the solutions mentioned above in this post? If yes, and the issue persists. Please share the log files with me as mentioned in # post 14.

Let me know if you have any issues with this. I'd be happy to help.

Thanks,

Harshika

armenmargarian

New Participant

Hi,

I have the same problem as mentioned and have tried to solve it by deleting TMP files.

Kindly note that in the fact the autosaving is working and sharing option too. But when I need to save work right after changes to share it, the error occurs. Once I have lost all the made changes. It hinders my working process.

I see that the issue was raised on JUN 2. after that left 7 days and you did not provide the solution.

Please provide the respective solution/update asap.

Thanks in advance.

HARSHIKA_VERMA

Community Manager

Hi Armen Margarian,

Sorry to hear you're having trouble using Adobe XD and getting the error 49. We will try our best to help you with this error.

To proceed further, we will need to investigate the log files of your machine. Please generate log files using the information provided in this document <How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

K

KeyopsTech

New Participant

I have this error after trying to backup my Adobe XD file to my computer.

"An error occurred while saving the KOTscan-3-structure.xd file (error code: 49)"

If I want to register online, you receive the following message: "There was a problem saving as a new document online."

If I tried to change the name, I got this: "An error occurred while saving the file Copy of the KOTscan-3 --- .xd structure (Error code: 49) "

This is not my first time. I already had the problem with another file. All my files are saved on my computer. I do not use the Adobe cloud. I saw that the problem came when I have a lot of component or I create a new component.

My configuration :

Mac OS 10.14.5

Creative Cloud 4.8.2.476

Thanks for your help

HARSHIKA_VERMA

Community Manager

Hi Lauriane,

We're sorry for the frustration. From what I understand from your post, you are facing trouble saving the files in Adobe XD. Could you please try these steps mentioned in the link? Issue saving xd files to creative cloud.

If that doesn't work, would you mind sharing the log files using Log Collector Tool <How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message?

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

J

jamesc77326857

Participating Frequently

Hi Harshika,

I am also experiencing the same problem of error code 49 and am unable to save.

I cannot try the process mentioned in your first link as that requires exiting XD which I can't do until I have saved my work. Please advise.

Thanks,

James

M

mcarvalh

Adobe Employee

Hi Antonio,
I have sent you a DM. Please take a look when you have a chance.

antoniodeAuthor

Participating Frequently

Hi, Thank you. I have sent you an email with all the screenshots.

Cheers.

Azullian

Participating Frequently

Hi Harshika,

Did a number of steps from this and other solutions i found on adobe sources, no dice.

Tried to find extra ways to delete the temp file which is stored on my local pc and is causing the issue.

- Deleted OOBE folder in previous steps

- Searched for same name files in appdata, found them in packages, deleted the package, automatically reverted on reload/reboot, still getting the same 'local file' which is not syncing to the cloud.

My concern at this point isn't the loss of work between my local file which can't sync to the cloud due to 49, i'm willing to take the loss of the difference between my file and the clouds file. This way we can work with the cloud file and the links to the assets in the other documents stay intact.

So in short, if somebody could point me to a location where these temp files are stored so i can delete them, reboot and just pull the one from the cloud in again, that would be appreciated. I'll just make the changes i did which don't sync again.

Kr,

Removal of local files if an error 49 persists can be done this way:

1. Quit all adobe processes

2. Click start type 'run' or an equivalent in your os language

3. Enter %temp%

4. Delete all files in the local/temp folder that shows up

5. Click start type 'run' or an equivalent in your os language

6. Enter 'temp'

7. Delete all files in the temp folder that shows up

8. Reboot + relaunch cc and xd

Fixed my problem, reverted the document to cloud status, works fine now.

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