Error 5719 while opening Adobe XD.

Hi All,

We are sorry to hear you are having trouble opening Adobe XD and getting error 5719.  We would request you to please try the below steps and let us know if that works-

1. Try creating a new user account on your machine and then try to launch XD. If it works, go to the previous account-

2. Uninstall/ Reinstall XD.

3. Uninstall Creative Cloud Desktop app.

4. Restart the machine.

5. Install Creative Cloud, XD.

If that doesn't help, please collect the below logs-

First log:

Using the tracelog.exe tool (included in the Windows SDK, by default under C:\Program Files (x86)\Windows Kits\10\bin\; let me know if you’re not able to locate it): If you do not have the bin folder, you will need to install the Windows 10 SDK: https://developer.microsoft.com/en-us/windows/downloads/windows-10-sdk/

• Open an Admin CMD
• Run the following commands:

1. tracelog.exe -start MyReproTrace -f c:\temp\MyReproTrace.etl -eflag PROC_THREAD+LOADER
2. tracelog.exe -enableex MyReproTrace -guid #ac01ece8-0b79-5cdb-9615-1b6a4c5fc871
3. tracelog.exe -enableex MyReproTrace -guid #63b6c2d2-0440-44de-a674-aa51a251b123

• Reproduce the issue
• Run:

1. tracelog.exe -stop MyReproTrace

Share the trace with me over a private message

------------------------------------------

Second log:

• If possible, close down any unnecessary programs for the repro
• Download the AppLifecycleTrace.zip from AppLifecycleTrace.zipand extract it to a local folder.
• Open Powershell CMD as Administrator, move to the folder where you extract the files from the zip
• Run: .\TakeAppLifecycleTrace.ps1
• Reproduce the scenario
• Stop the trace by pressing Enter.
• Zip the resulting .etl file and share the same

In case if you face trouble collecting the second trace and sees some execution polity related error:

You will need to to set the Execution Policy in order to be able to run the script (it is not signed):

Set-ExecutionPolicy -ExecutionPolicy Unrestricted

Then just accept all by pressing [A], you should be able to run the script.

If you’d like to set it back to default afterwards, just run the same command with the Restricted keyword as below

Set-ExecutionPolicy -ExecutionPolicy Restricted

------------------------------------------

Once you have both the logs, please share the logs with me over a private message. You may upload the logs to a shared location such as Creative Cloud or Dropbox and share the url with me. 

Note: Please add the url of the post over a PM for reference.

Thanks,

Harshika

我的一直转圈，云文档不显示，连本地资源都不显示了

+1

Hello, I'm making this post because I've tried researching this and it seems like no one posted about it before.

On Sunday I factory reset my Windows 10 computer. It was really slow so I was hoping this would increase the performance. Spoiler alert: it didn't. but that's not what this issue is about. Prior to resetting my computer, Adobe XD worked perfectly fine.

After resetting my pc I redownloaded CC Desktop and Adobe XD. CC Desktop worked fine, other apps like Photoshop worked fine. But Adobe XD would open into a white screen. Initially, it wouldn't crash, it would just be stuck there until I closed it. Here's what I've tried:

- The solutions in here https://helpx.adobe.com/xd/kb/adobeXD-launches-into-white-screen-on-windows.html with the exception of #3 because I don't have Associations and I did not uninstall the C++ redistributive packages in solution #4.

- Updating all my drivers (I've checked again and again)

- This solution https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095?page=1 but I don't have twinapi.appcore.dll

- Uninstalling the current version and istalling older versions

- Unsntalling and reinstalling CC Desktop and Adobe XD many times

- Restarting + shutting down and turning back on my pc many times 

- Deleted everything in User\AppData\Local\Temp and closing all Adobe related processes and restarting my computer (this somehow worked later on but I'll get to it)

After a long 2 days, I gave up and called it a night. I go to my computer on Tuesday morning and low and behold - Adobe XD successfully opens. I work on some stuff that day and ended the day. 

Today, Wednesday, I try to open Adobe XD again and I get the white screen again. I tried deleting my temp files again and closing all Adobe processes (like in my last bullet point above), restarted my computer, and it works. I take a break from working and I come back to my computer having closed Adobe XD on its own. Nothing unusal, it happened before. But of course, opening Adobe XD failed. But this time it gave me an error message "Please close and relaunch XD, then try opening your document again. (Error 5719)" I also want to say that I've been trying to open Adobe XD via CC Desktop or my XD shortcut. not from a document. I was glad that at least this time I'm getting an error message because now I could google more specifically. Low and behold, googling "adobe xd error 5719" shows me nothing new. Even when googling for the specific error number gave me nothing of help. I'm at a loss for what to do at this point. 

If anyone has ever had this problem or know what could cause it, I'm willing to try anything. Thank you for your time!

<The Title was renamed by moderator>

Update Sep 5, 2020

I've tried this solution again 5 days ago: https://community.adobe.com/t5/adobe-xd/adobe-xd-won-t-start-on-new-machine-windows-10/td-p/8928067?page=1 and now Adobe xD has been working consistently for me. I've tried this solution before, but Adobe xD was still being buggy (successfully opening then failing to open the next day etc).

Before attempting this solution, I had some observations. This solution involves deleting tempotary files from my pc, telling me that there might have been something on a freshly installed Windows 10 that interfered with Adobe xD. Also, since this was a new installation of Windows 10, I had all the bloatware still in it.

I followed the steps from this video: https://www.youtube.com/watch?v=8E6OT_QcHaU&ab_channel=ChrisTitusTech but only following the procedure for the first debloat script (there were comments saying that the second script gave their computer issues so I didn't deal with that).

I also noticed that sometimes when I tried to open Adobe xD, the command prompt for McAfee would pop up and instantly disappear, so I used the McAfee removal tool (can be found on their website) to completely get rid of this. 

Now these are just some things I did differently from trying the "deleting temporary files" solution, as linked above, the first time. I'm not sure if doing these things ACTUALLY made a difference or not. But hey, I was able to get rid of some bloatare but I'm fine with it.

TLDR: This solution worked for me https://community.adobe.com/t5/adobe-xd/adobe-xd-won-t-start-on-new-machine-windows-10/td-p/8928067?page=1