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johanvanderkolk
johanvanderkolk
Participant
August 10, 2006
Answered

Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

  • August 10, 2006
  • 53 replies
  • 192498 views

Hello

 

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

 

Its a very important document for school. Who can help me?

 

<The Title was renamed by moderator>

    Correct answer erik-nl

    In case anybody needs a real fix, instead of the Adobe responses that don't work:

    If you get error 47 after your computer has crashed, there most likely is a corrupt version of your file stored locally. I tried clearing temp files and all other suggestions, but couldn't get it fixed.

    What did fix it in the end, was going to the CC Desktop app, and into your files. Locate the file that won't open, right click on it and select "make available online only". Now when you open the file it is pulled from the Cloud, and not the corrupt copy on your disk.

    Hope that helps.

    53 replies

    M
    Muazu Isiaka
    Participant
    January 5, 2024

    I never thought this would work but it did:  By the way, this applies to MACs only.
    I discovered the local file had the file permissions set to either "read only" or "no access". Simply changing it to "Read and Write" for all users solved the issue.

    Here are the steps:
    1. Right click the file and select "Get info"
    2. Under "Sharing and Permissions", change the Privilege for each user to "Read and Write"
    You'll need to click the "Padlock" icon at the bottom of the window, and enter your cmputer's password to be able to make the change.

    Good luck!

    M
    Muazu Isiaka
    Participant
    January 5, 2024

    Not sure why I can't see an option to edit my last comment. The image seems to be in between the text and I cant correct it. The owners of this platform need to work on adding the option to "edit".

    erik-nl
    erik-nlCorrect answer
    Inspiring
    June 13, 2023

    In case anybody needs a real fix, instead of the Adobe responses that don't work:

    If you get error 47 after your computer has crashed, there most likely is a corrupt version of your file stored locally. I tried clearing temp files and all other suggestions, but couldn't get it fixed.

    What did fix it in the end, was going to the CC Desktop app, and into your files. Locate the file that won't open, right click on it and select "make available online only". Now when you open the file it is pulled from the Cloud, and not the corrupt copy on your disk.

    Hope that helps.

      U
      User G
      Participant
      June 13, 2023

      Thank you so much! Finally a working solution.

      K
      Kaiser25687378z1dx
      Participant
      February 8, 2023

      Hi

      I have my Adobe Xd files related to lot of our projects locally saved.

      when ever I tried to open the files I am getting Error Code :47 as shown in the screen grab below. 

      I also have updated my Adobe XD but still I cant seem to open any of the files they are all of a Sudden giving the Error Code 47.

       

       

       

      B
      baldeanmihai
      Participating Frequently
      June 16, 2022

      Hi, I have the same issue, error 47 but with all my files! I cannot open anything and I have hundreds of documents. Please don't suggest to open them all on another device, since this is close to impossible. 

        A
        aqil1400
        Participant
        March 15, 2022

        I was working on the file when I suddenly saw the blue screen of death.

        I no longer have access to the editable file and only have a link from the shared output file. How can I recover that file?

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        March 16, 2022

        Hi there,

         

        Sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

         

        Regards

        Rishabh

        O
        omara65456468
        Participant
        March 13, 2022

        I'm trying to access my cloud files and this error message keeps on appearing, please help me access my files i need them ASAP

        M
        Community Manager
        Madhumati chitapurCommunity Manager
        Community Manager
        March 14, 2022

        Hi there,

         

        We are sorry for the trouble. Would you mind trying the steps suggested in the correct to this post: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo... and let us know if that helps.

         

        We'll try our best to help.

         

        Thanks,

        Madhumati

          ahmeds84795542
          ahmeds84795542
          Participating Frequently
          March 6, 2022

          Hi There,

          I was working on my design file on adobe XD after that, the windows crashed and the blue screen appear.

          After that, I can not open the XD File and this error appear to me!!

          Please, can you help me with this error!!

          I attached a screenshot for the error

          ahmeds84795542
          ahmeds84795542
          Participating Frequently
          March 6, 2022

          I tried the solutions here https://community.adobe.com/t5/adobe-xd-discussions/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quot-or-error-47-while-opening-the-cloud/td-p/10415491/page/12

          and not working with me !!

          Rishabh_Tiwari
          Community Manager
          Rishabh_TiwariCommunity Manager
          Community Manager
          March 7, 2022

          Hi @ahmeds84795542 , 

           

          Sorry to hear about the trouble. Please share a few more details like:

           

          1. The version of XD & OS.
          2. Is this happening with a specific file or multiple files?
          3. Was it a local file or a cloud document?
          4. Please try saving it as a local document and in case if it is still not opening, please share the file by adding it to a shared location, like Google Drive or DropBox.
          5. We'll also need the system logs.

           

          Please add XD file and logs file to a shared location and share it through DM by clicking on my name.

           

          Regards

          Rishabh

          aniruddhap52890820
          aniruddhap52890820
          Participating Frequently
          February 25, 2022

          Hi 

          I am facing following issues with XD.

          Ticket number is  ADB-23218774-K6H5

           

          1. Not able to open XD file created in older version of xd to newer version
          2. Can't access new file in last saved time stamp from version control dropdown, evry time it creates new untitled file
          3. All above issues I've already shown my issues to chat support by sharing my screen
          4.  Also tried reinstalling XD and Account login/logout steps
          5. PFB screenshots
          6. Adobe India has worst support, Phone numbers are not reachable.

           

           

           

           

           

            aniruddhap52890820
            aniruddhap52890820
            Participating Frequently
            February 25, 2022

             

             

            Getting this error 

             

            Rishabh_Tiwari
            Community Manager
            Rishabh_TiwariCommunity Manager
            Community Manager
            March 31, 2022

            Hi there,

             

            Sorry for the delay. Please try the suggestions shared here https://community.adobe.com/t5/adobe-xd-discussions/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quot-or-error-47-while-opening-the-cloud/m-p/10415491#M13086 and let us know if this helps or if you need any further assistance.

             

            Regards

            Rishabh

            L
            lucia22707992xr9j
            Participant
            January 18, 2022

            Hello,

            I want to report a problem. I was working on a document (not a shared document), when the power went out. after the power came back, I put on my windows 10 computer with core i3 processor. I then opened creative cloud and opened adobe xd. I went to my files and tried to open the document I was working on and a message popped:

            "Something went wrong

            sorry, we can't open this document. Access this document history to save a copy of a previous version. (error 47)"

            The part of the message that says "Access this document history", is a hyperlink. when i click on the link it opens my account on the web and i can only see one artboard for the document when I am supposed to have approximately 10.

            This error is only applied to one document, I can access the rest. Also i can see the document and all my art boards on my adobe xd phone app. Please I need this issue resolved as soon as possible.

            I have already gone through the community reports and solutions but none has worked for me. I cannot see any adobe file in the packages (C:\Users\ADMIN\AppData\Local\Packages). 

            I am also using the latest version of creative cloud and adobe xd.

            Please help.

            Rishabh_Tiwari
            Community Manager
            Rishabh_TiwariCommunity Manager
            Community Manager
            January 18, 2022

            Hi there,

             

            Sorry to hear about the trouble. Please check this discussion and see if you have already tried the shared solutions. Also, this is the temp location C:\Users\username\AppData\Local\Packages\Adobe.CC.XD.Dev_adky2gkssdxte\LocalState for autosave on a Windows machine so in case if you are unable to see the file under a specific user name then please try signing in with a different username if you have multiple user profiles on the Windows machine. 

             

            Regards

            Rishabh

             
            T
            Tauqueer H.
            Inspiring
            December 22, 2021

            This is nonsensical, it keeps happening with all my cloud documents and I have the creative cloud app running all the time. I can't keep creating the ducplicate to re-save the file (or using similar methods to recover the file). What's the point of having the cloud system when things as simple as this doesn't work. It happened with two of my recently created documents and it just wasted a lot of time to recover the files. I don't know if Adobe is going to fix it or they aren't even aware if this is an issue.

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