Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

[johanvanderkolk]

Hello

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

Its a very important document for school. Who can help me?

<The Title was renamed by moderator>

[dimitriosv60794830]

That is correct

[Preran]

Please send me the following info over a private message

- Your Adobe ID, location, and phone number

- Link to this forum post.

To send a private message, click my picture and use the Message button.

We will get in touch with you for investigation.

Thanks,

Preran

[Mihnea Ovidenie]

Hi,

I tried to reproduce the issue you are mentioning without success.

Can you please send me in a private message a file that you saved with an old XD version and that you are not able to open with latest XD? Just to be clear: you are not having this issue with files created with latest XD version correct? Those are saved properly and opened properly on your machine.

Cheers,

M.

[kiraw18886444]

Saved my day! Thank you!

[andreea_ene]

Hi,

I have the same issue on Mac. It just happened a couple of days after I updated.

Is there any workaround similar to the one on Windows?

Thanks,

Andreea

[andreea_ene]

Hello again,

After repeatedly opening the file, it just worked all of a sudden.

I hope you guys get to solve the issue! If there's any way I could help you reproduce it, please feel free to ask!

Thanks and keep up the great work!

Andreea

[Marieta]

Hi,

from last update I have a problem to open my documets. It says I have to open document histoty but when I click on it nothing´s happen. I tried to reinstall Adobe Creative Cloud and Adobe XD but it did´t help. 

I thought maybe next date some other update fix it but it´s day two and still nothing. So I would like to know it is only my problem or general. Should I just wait or try to fix on my own? Then how??

{Renamed By MOD}

[Rishabh_Tiwari]

Hi Marieta,

Sorry to hear about the trouble. Could you please try the steps shared on this similar discussion: https://community.adobe.com/t5/adobe-xd/there-was-an-error-opening-the-file-error-code-47/td-p/89547...

Let us know if it helps or if you need any further assistance.

Regards

Rishabh

[Barksie]

Hello,

Using the latest update of XD - I downloaded the apple UI templates

and all bar 1 fail to open with the following message

https://gyazo.com/df3b3df0c87f3c5c42af60d37587d1bc

Ive tried other solutions form the forums.  My XD files are fine, just these official ones from apple failing to open.

Can anyone replicate the issue?

Many thanks

Dan

[Preran]

Hi Danb,

Are you referring to the UI kit for Apple iOS? It is possible that you have a corrupt file. Can you try re-downloading the kit and let us know if you face the same issue?

Thanks,

Preran

[mahesh91]

i downloaded same ui kits again but still getting error

[weil63646903]

Hello,

I was working on windows platform yesterday. The version of XD on windows is 0.6.24.10 Beta.

I saved my work and continued with it on my Mac at home. I'm currently at work so I do not have access to the version number on my Mac. I have yet to perform the latest update on my Mac. I saved over my work on my Mac and now I can't open my file on Windows. I also checked my file and it is not at 0kb.

Other files that I have been working exclusively on Windows open fine.

Please assist!

[Dan POPA]

Hello,

We couldn't reproduce the issue you're having, the issue might be specific to some content in that XD file.

Could you send me the file in a private message so that I can investigate further?

Thank you,

Dan Popa

[weil63646903]

Hey Dan,

I uploaded my Mac's XD to the latest version (I last updated it last month), resaved the file and it now works on Windows. This might be something that you guys could look into.

[timurb84761324]

Hello!

I working on Windows 10 Home, Adobe XD 0.6.28.10 beta. Adobe XD closed by itself and since then I cannot open my file yet - Error 47. The file size became 0, I tried to recover files via file recovery app (Recuva) and recovered files volume was about 4.6 MB, but still cannot open (error 47 also). I shared link earlier, is it possible to download it from cloud? Or can I send you my files?

[mokenmarsai]

I am having the same issue. I saved my file and then my laptop shut off (faulty charger) now my file won't open. I have been working on this for a few weeks. How can I recover my file?

[Chamicara De Silva]

Please open that file on another computer or if you're working on a machine
use different cloud.. It's works for me..

[jeffh96675281]

I'm trying to open up an XD document that I've been working on for awhile, and an error message pops up saying "There was an error opening the file 'file name' (Error Code: 47). I've tried finding a temp file as stated in previous forum posts, but it's not there. I'm working in Windows 10.

This is an urgent issue as I really need access to this file, so if someone could please help me ASAP, I would appreciate it.

Thanks.

[jeffh96675281]

I fixed it. I was able to open the file without issues on a separate computer.

[Atul_Saini]

I am glad that it worked for you Jeffh, could you please confirm if you could see any difference in both the machine? Like the version of XD or OS build of the machine. It can really help the future viewers and we would really appreciate your efforts here.

Thanks,

Atul_Saini

[jeffh96675281]

Both computers are using the current version (11.0.22.10) on Windows 10. No differences in performance from either machine.

[roberto67243465]

Hello all,

I´ve got an error message displaying error code 47 while opening an XD-file i´d worked on yesterday. I searched this forum for solutions, but all solutions where provided for windows user recently.

Is there an answer or solution for Mac-User avialable? Or will this file be forever corrupted and couldn´t recoverd?

I also did an XD update yesterday evening, after finishing my work under the older version of XD. Today it wouldn´t open. Older files on this project are accessable.

I´m using OSX High Sierra on my iMac and the latest XD Version.

Thanks in advance,

Robert

PS: Meanwhile I installed XD for Windows, but the file also won´t open with the same message of error code 47.

[CoreyRLucier]

Hi Robert.

Terribly sorry for the inconvenience.  I've sent you my contact details as a private forum message.

If you are able to send me your file I can take a quick look to see what the problem might be.

[Rulo1972]

Hi Corey; I'm experiencing the same error message; I'm trying to open XD files on a new computer (macOS High Sierra, MacBook Pro (15-inch, 2017)) and this is when my troubles started. However; my old iMac has been taken by IT so, I cannot test if the files still open there or not

[CoreyRLucier]

I have repaired the file and sent to you offline Robert.

For other's benefit... The file contained a corrupt image somehow. This is not something we've seen as of yet and so we'll be investigating further.

If anyone runs into this feel free to DM me and I will try to assist.