Error while exporting images to PDF and other formats.

[Adrian5FEE]

I have experienced this error in all the previous versions of XD and everytime there is an update I am hoping to have this fixed, but the bug persist as per latest version 35.3.12

The issue is that when Images are exported to PDF (and also to other formats) The result is not as in Adobe XD Board, the dimensions are completelly different and the result is uselless.

I have attached an example from one of the templates provede from Adobe. 

- Screen 1 shows the Artboard view

- Screen 2 shows the result on PDF

Thank you!

<Title renamed by moderator>

[Rajasekhar_Reddy]

Hello Adrian ,

Sorry to hear that you are facing issues with export to PDF , I tried to reproduce the issue from my end but couldn't . Can you please help me with the reproducible steps if possible, please share the file with us (You can send me over a private message directly)?

Regards,
Rajasekhar.

[elainecc]

Hi there! Does this happen on Acrobat Reader, or only on Mac Preview? There is a known issue with the Mac Preview client that misinterprets PDFs. A possible workaround is to open the PDF in Illustrator and export it again as (actually wrong) PDF. Let us know if this works!

[Jay5F87]

I had the same issues over and over it's very frustrating. Adobe please fix this!

[HARSHIKA_VERMA]

Hi Jay5F87,

We are sorry for the trouble. We would like to know if you're experiencing the issue on mac machine. If yes, have you tried the workaround suggested by Elaine? 

In the meanwhile, I am checking the status of the issue with our team.

We are sorry for the inconvenience.

Thanks,

Harshika

[Jay5F87]

I have not but my team generates hundreds of PDF to send client a day, so it adds up in terms of an extra steps for my team.

I do appreciate the response and suggestion.

Cheers!

[HARSHIKA_VERMA]

We understand your frustration, Jay5F87. I checked with the team, and it looks like the issue is addressed in the most recent version of macOS. Could you please confirm if you're using the latest version of your mac operating system?

We are here to help.

Thanks,

Harshika

[Jay5F87]

I am running on 12.1 (21C52) macOS Monterey.

[HARSHIKA_VERMA]

Thanks for sharing the details of your operating system. I will check with the team and get back to you with an update.

I also want to confirm that you're using the latest version of XD, i.e., XD 47.1.

Thanks,

Harshika

[Jay5F87]

Yup please see attached.

[thiagos64770078]

I want to add up: It happens with iOS too. Actually, this happens exclusevely with Apple systems. But its not their fault, since figma, for example, don't do that.

[Jay5F87]

Hi,

Adobe XD has been improving lots which I love, but still really hope the issue of upside down/enlarged images when export PDF can be solve. Because everyone wants everything in PDF nowadays so it's really painful to export my endless prototypes in JPEG and make a PDF again in Acrobat and it's just not efficient.

I've attached 2 side by side examples.

Thank you so much!

[Ares Hovhannesyan]

{;ease review this converstion BUG REPORT: Export to PDF error on pictures - Adobe Support Community - 11689235

[neyits_nativo]

2023 and Adobe still can't fix this issue.
Please do something!

(Already tried what people here suggested opening in Illustrator and exporting from there, but when I open the file in Illustrator all the text moves and the lines break, so this is also not a solution).

[rouvenn6576593 · Accepted solution]

I still also have the same Problem....

[Gary Butcher · Accepted solution]

Hi, I've found a random fix to this if you're on Mac OS.

From the finder, right click on your PDF exported from XD and select 'Open With > Save as PDF' you can redistill the PDF to a new file with whatever distiller setting you want. It seems to fix the corrupt preview for me and often results in a smaller file too.

Cheers, Gaz.

[bilal25610340sb5e]

What about the windows user?