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Adrian5FEE
New Participant
December 18, 2020
Answered

Error while exporting images to PDF and other formats.

  • December 18, 2020
  • 6 replies
  • 7764 views

I have experienced this error in all the previous versions of XD and everytime there is an update I am hoping to have this fixed, but the bug persist as per latest version 35.3.12

 

The issue is that when Images are exported to PDF (and also to other formats) The result is not as in Adobe XD Board, the dimensions are completelly different and the result is uselless.

 

I have attached an example from one of the templates provede from Adobe. 

 

- Screen 1 shows the Artboard view

- Screen 2 shows the result on PDF

 

Thank you!

 

<Title renamed by moderator>

    Correct answer Gary Butcher

    Hi, I've found a random fix to this if you're on Mac OS.

     

    From the finder, right click on your PDF exported from XD and select 'Open With > Save as PDF' you can redistill the PDF to a new file with whatever distiller setting you want. It seems to fix the corrupt preview for me and often results in a smaller file too.

    Cheers, Gaz.

    6 replies

    Gary Butcher
    Gary ButcherCorrect answer
    New Participant
    March 19, 2024

    Hi, I've found a random fix to this if you're on Mac OS.

     

    From the finder, right click on your PDF exported from XD and select 'Open With > Save as PDF' you can redistill the PDF to a new file with whatever distiller setting you want. It seems to fix the corrupt preview for me and often results in a smaller file too.

    Cheers, Gaz.

      B
      bilal25610340sb5e
      New Participant
      May 3, 2024

      What about the windows user?

      N
      neyits_nativo
      New Participant
      May 31, 2023

      2023 and Adobe still can't fix this issue.
      Please do something!

      (Already tried what people here suggested opening in Illustrator and exporting from there, but when I open the file in Illustrator all the text moves and the lines break, so this is also not a solution).

      rouvenn6576593
      rouvenn6576593
      New Participant
      October 4, 2023

      I still also have the same Problem....

        J
        Jay5F87
        Participating Frequently
        February 5, 2022

        Hi,

         

        Adobe XD has been improving lots which I love, but still really hope the issue of upside down/enlarged images when export PDF can be solve. Because everyone wants everything in PDF nowadays so it's really painful to export my endless prototypes in JPEG and make a PDF again in Acrobat and it's just not efficient.

         

        I've attached 2 side by side examples.

        Thank you so much!

        Ares Hovhannesyan
        Ares Hovhannesyan
        Community Expert
        February 6, 2022

        {;ease review this converstion BUG REPORT: Export to PDF error on pictures - Adobe Support Community - 11689235

          J
          Jay5F87
          Participating Frequently
          February 5, 2022

          I had the same issues over and over it's very frustrating. Adobe please fix this!

            HARSHIKA_VERMA
            Community Manager
            HARSHIKA_VERMACommunity Manager
            Community Manager
            February 7, 2022

            Hi Jay5F87,

             

            We are sorry for the trouble. We would like to know if you're experiencing the issue on mac machine. If yes, have you tried the workaround suggested by Elaine? 

             

            In the meanwhile, I am checking the status of the issue with our team.

             

            We are sorry for the inconvenience.

             

            Thanks,

            Harshika

            J
            Jay5F87
            Participating Frequently
            February 7, 2022

            We understand your frustration, Jay5F87. I checked with the team, and it looks like the issue is addressed in the most recent version of macOS. Could you please confirm if you're using the latest version of your mac operating system?

             

            We are here to help.

             

            Thanks,

            Harshika

             


            I am running on 12.1 (21C52) macOS Monterey.

            elainecc
            Community Manager
            elaineccCommunity Manager
            Community Manager
            December 19, 2020

            Hi there! Does this happen on Acrobat Reader, or only on Mac Preview? There is a known issue with the Mac Preview client that misinterprets PDFs. A possible workaround is to open the PDF in Illustrator and export it again as (actually wrong) PDF. Let us know if this works!

              B
              bradv64553636
              New Participant
              January 7, 2025

              Hi, I tried this method and it did not work for me.

              R
              Community Manager
              Rajasekhar_ReddyCommunity Manager
              Community Manager
              December 18, 2020

              Hello Adrian ,

               

              Sorry to hear that you are facing issues with export to PDF , I tried to reproduce the issue from my end but couldn't . Can you please help me with the reproducible steps if possible, please share the file with us (You can send me over a private message directly)?


              Regards,
              Rajasekhar.

               

               

                B
                bradv64553636
                New Participant
                January 7, 2025

                Hello Rajasekhar, this issue is still happening.
                I'm a PC user and the PDF export from XD appears ok for me in acrobat, but viewing on Chrome (also on PC) or the Preview app on a mac has issues.

                Images are flipped, scaled up with missing transparencies... not ideal.
                At present i'm having to export all my imagery as flat pngs/jpgs and re-importing them into another document for them to display correctly across the above mentioned applications.

                This really isn't ideal. Can you update all of us and let us know when you plan to fix these issues please?

                Thank you

                Chris W. Griffith
                Chris W. Griffith
                Community Expert
                January 7, 2025

                Since XD is in maintaince mode, I would not expect a fix. If you continue to use Xd (which I advise against), you are going to have to stay with the workflow you have outlined. Wish I had better options for you.

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