Error while exporting images to PDF and other formats.

New Here ,
Dec 17, 2020 Dec 17, 2020

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I have experienced this error in all the previous versions of XD and everytime there is an update I am hoping to have this fixed, but the bug persist as per latest version 35.3.12

 

The issue is that when Images are exported to PDF (and also to other formats) The result is not as in Adobe XD Board, the dimensions are completelly different and the result is uselless.

 

I have attached an example from one of the templates provede from Adobe. 

 

- Screen 1 shows the Artboard view

- Screen 2 shows the result on PDF

 

Thank you!

 

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TOPICS
Import and export , Product performance

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Adobe Employee ,
Dec 17, 2020 Dec 17, 2020

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Hello Adrian ,

 

Sorry to hear that you are facing issues with export to PDF , I tried to reproduce the issue from my end but couldn't . Can you please help me with the reproducible steps if possible, please share the file with us (You can send me over a private message directly)?


Regards,
Rajasekhar.

 

 

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Adobe Employee ,
Dec 18, 2020 Dec 18, 2020

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Hi there! Does this happen on Acrobat Reader, or only on Mac Preview? There is a known issue with the Mac Preview client that misinterprets PDFs. A possible workaround is to open the PDF in Illustrator and export it again as (actually wrong) PDF. Let us know if this works!

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Explorer ,
Feb 05, 2022 Feb 05, 2022

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I had the same issues over and over it's very frustrating. Adobe please fix this!

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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Hi Jay5F87,

 

We are sorry for the trouble. We would like to know if you're experiencing the issue on mac machine. If yes, have you tried the workaround suggested by Elaine? 

 

In the meanwhile, I am checking the status of the issue with our team.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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Explorer ,
Feb 07, 2022 Feb 07, 2022

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I have not but my team generates hundreds of PDF to send client a day, so it adds up in terms of an extra steps for my team.

 

I do appreciate the response and suggestion.

Cheers!

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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We understand your frustration, Jay5F87. I checked with the team, and it looks like the issue is addressed in the most recent version of macOS. Could you please confirm if you're using the latest version of your mac operating system?

 

We are here to help.

 

Thanks,

Harshika

 

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Explorer ,
Feb 07, 2022 Feb 07, 2022

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I am running on 12.1 (21C52) macOS Monterey.

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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Thanks for sharing the details of your operating system. I will check with the team and get back to you with an update.

 

I also want to confirm that you're using the latest version of XD, i.e., XD 47.1.

 

Thanks,

Harshika

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Explorer ,
Feb 07, 2022 Feb 07, 2022

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LATEST

Yup please see attached.

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Explorer ,
Feb 05, 2022 Feb 05, 2022

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Hi,

 

Adobe XD has been improving lots which I love, but still really hope the issue of upside down/enlarged images when export PDF can be solve. Because everyone wants everything in PDF nowadays so it's really painful to export my endless prototypes in JPEG and make a PDF again in Acrobat and it's just not efficient.

 

I've attached 2 side by side examples.

Thank you so much!

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Adobe Community Professional ,
Feb 06, 2022 Feb 06, 2022

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