Copy link to clipboard
Copied
Hello,
I cannot share protoypes. Always get an 4005 error although my e-mail address is confirmed. Yesterday publishing worked, today not. None of my documents, even new one, can be published.
I'm using the most recent version of Adobe XD.
<The Title was renamed by moderator>
Looks like prototype links are back up!
Copy link to clipboard
Copied
Hi Andreas,
Sorry to hear. We are also experiencing the issue with the share services. We are checking at our end and investigating about it. We will update you shortly if there is an server issue at the backend.
We are sorry for the inconvenience.
Note: Marking it as correct only to highlight.
Thanks,
Harshika
Copy link to clipboard
Copied
Maybe that helps you finding the bug: if you want to add a co-worker it also doesn't work. Error 130
Copy link to clipboard
Copied
Hi Harshika,
I am having issue with the access to the shared adobe xd link.
Issue: The development team in other country can only access the shared link on the day I have shared it, and they cannot access the link the following day.
What might be causing this issue?
Any help is much appreciated.
Thank you
Copy link to clipboard
Copied
Hi there,
Sorry to hear about the trouble. Please share a few more details like:
Regards
Rishabh
Copy link to clipboard
Copied
Thank you for replying.
1. I have the latest version of Adobe XD: 36.2.32
2.So far I only shared a single link.
3. I am able to find the link https://assets.adobe.com/links
4.I was able to access the link from my end.
5.Sample link you requested: https://xd.adobe.com/view/25e40f95-64ac-45ae-b85b-22fa3d6a9278-70b7/
Copy link to clipboard
Copied
I can niether update the shareable link nor open it for development. May I know how can i resolve this?
Copy link to clipboard
Copied
Same issue here
Copy link to clipboard
Copied
Today I am getting 55:47 Error in XD and can't upload my prototypes on Creative Cloud.
Copy link to clipboard
Copied
Hello i have the same issue, and i suddenly lost more than 8 months of work...
Copy link to clipboard
Copied
Hi All,
Thanks for waiting. Yes, there are confirmed server issues at our end and team has already raised a CSO for it. The entire team is actively working on it to fix it as soon as possible.
We will update you here as soon as it is fixed.
We are sorry for the inconvenience.
Note: Marking it as correct only to highlight.
Thanks,
Harshika
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi All,
It looks like the services are coming back to normal. Could you please try to refresh links and then try again and see if that helps?
Thanks,
Harshika
Copy link to clipboard
Copied
Copy link to clipboard
Copied
same here
Copy link to clipboard
Copied
Unable to share any links from any XD files, I have wasted hours a day for the last 4 or 5 days trying to publish files to my team. I'm actually unable to work currently - unacceptable as I am paying for 2 accounts and can't do any work.
Copy link to clipboard
Copied
All links to my prototypes are not working anymore and I can't update my prototypes: error 55:47.
Copy link to clipboard
Copied
I am getting 55:xx error code while updating my design links on XD or trying to create a new link. Please help.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Looks like prototype links are back up!
Copy link to clipboard
Copied
Thanks for confirmation. Yes the services seems to be working fine now.
We are sorry for the inconvenience.
Thanks,
Harshika
Copy link to clipboard
Copied
Hi there,
Our development / design review and user testing links are completely messed up today. I see comments from Adobe saying the server issues are fixed, but from our point of view - they're still messed up.
Please can you confirm when service will return to normal or will we have to regenerate links again (for the millionth time of trying!)
thanks
Louisa
Copy link to clipboard
Copied
BTW we're also experiencing the loss of comments. Ie. we used to be able to collect comments and apply the changes, update the link and still see the comments. Whereas now we have to generate a new link after every edit thus losing the comments. Not ideal for client feedback / keeping track of changes.
Can you advise when this will be fixed?
Copy link to clipboard
Copied