Error while sharing the document "We can't upload your document to Creative cloud right now" (XD 41)

[arnaudm85489527]

I get this message when I try to share the document for co-editing. I tried reinstalling XD to current/latest version, previous version, restarted machine. Nothing worked. Using XD (41.0.12) on Window 10. 

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[marliton]

Hi. Maybe is a temporal issue with Adobe servers. If your problem continues, please sign out and sign in again in the Creative Cloud Desktop app.

[arnaudm85489527]

I had already tried the sign out/in CC and that didn't resolve the issue. It was indeed a server issue at Adobe. Their message is attached... 

[arnaudm85489527]

"it will be resolved in sometime"? Doesn't provide much hope for a quick resolution. In the meantime, I saved files locally and shared the physical files with the recipient. 

[HARSHIKA_VERMA]

Hi there,

Sorry for the trouble. We would like to know if you're still experiencing the issue while sharing the file. If yes, then I would suggest checking the cloud storage as shown in the screenshot below-

If there is no issue with cloud storage, I would suggest signing out of XD and Creative Cloud app, restart the machine, and then sign back in.

Let us know if that helps.

Thanks,

Harshika

[danc15793338]

Yup, something is broken with Adobe. Is there a place we can raise a direct support request do you know @marliton ? Only it's stopping me share the work out.

[gaylat40996308]

I'm having the same issue for several days now. The app is up to date, and I have signed out and back in many times. Can anyone help?

[UX Team 065DE5]

Same with me

[danc15793338]

Same here, re-install does nothing. There's clearly a bug going on here, I have loads of storage left.

[MrN4m3]

Hey there,

I am having the same problem. But I also found a workaround by sharing the document over the creative cloud client in the "your work" section. Might work for you as well. 

[andrewc89067436]

Thanks for sharing - this workaround does work.

[danc15793338]

Thank you!! Worked a charm - really appreciate you sharing this.

[estherr59702326]

How do you share from the "your work" section? I can select a document but don't see the option to share. TIA!

[MrN4m3]

You need to right-click the document to see the option.

[estherr59702326]

Oh! I was looking at the "your work" section inside of the XD hompage, realized now you're talking about the Creative Cloud app. Wow! Thanks a ton

[Rishabh_Tiwari]

Hi there,

Thanks for reaching out. In addition to the creative cloud app you can also access your work from here https://assets.adobe.com/cloud-documents 

Feel free to reach out if you need any further assistance.

Regards

Rishabh

[imvstud2]

I have reported the same issue here (not resolved): https://community.adobe.com/t5/adobe-xd/unable-to-invite-stored-in-cloud-but-claims-it-cannot-upload...

[HARSHIKA_VERMA]

Hi All,

We are sorry for the frustration. We would request you to please share a few more details like-

• Are you working in an enterprise network?
• Does that happen with local files?
• Please generate Adobe logs and upload them to a shared location such as CC or Dropbox and share the URL with me over a PM.

We will try our best to escalate the issue for further investigation.

Thanks,

Harshika

[danc15793338]

Hi @HARSHIKA_VERMA much appreciated.

1. No, personal

2. The bug is with cloud files and attempting to share to co-editors from inside XD

* When I attempt to share a local file (just to check) it asks me to first save it as a cloud file which is expected behaviuor

3. Will send now.

Best, DanC

[danc15793338]

Hi @HARSHIKA_VERMA 

Afraid it wont' let me message you on here, it says message limit reached (see below)

Maybe add me on https://www.linkedin.com/in/dancourse/ and I will message them there.

Best, DanC

[HARSHIKA_VERMA]

Hi danc15793338,

Sorry for the delay in response. Would you mind updating XD to 41.1 version and let us know if that works?

Thanks,

Harshika

[estherr59702326]

I have Version 41.1 and still doesn't work.

[HARSHIKA_VERMA]

Hi estherr59702326,

Thank you for reaching out and sorry for the trouble. Would you mind telling me if you're unable to invite or you're getting error while sharing the file "We can't upload your document to Creative cloud right now?

Could you please share the XD file with me over a PM so that I can escalate the issue to the team? Please also share the screenshot of your About XD info page.

I will try my best to help.

Thanks,

Harshika

[estherr59702326]

Hi,

I get the error when I click "share to invite". It happens across all files. I've attached a screenshot of my About XD.

Thanks,

Esther

[HARSHIKA_VERMA]

Thanks for sharing the screenshot. Would you mind generating Adobe logs and upload the logs to a shared location such as CC or Dropbox and share the URL with me over a PM? Please also share your system specification and the XD file for testing purposes. If possible, please create a short video showing the error message? 

We'll do our best to help.

Thanks,

Harshika