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Error while sharing the document "We can't upload your document to Creative cloud right now" (XD 41)

Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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I get this message when I try to share the document for co-editing. I tried reinstalling XD to current/latest version, previous version, restarted machine. Nothing worked. Using XD (41.0.12) on Window 10. 

 

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Product performance, Share or publish

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correct answers 1 Correct answer

Adobe Employee , Jun 22, 2021 Jun 22, 2021
Hi All, Thank you for your patience. We would request you to please update XD to 42 version and let us know if you're still experiencing the issue. We will try our best to help. We are waiting for your confirmation.  Thanks, Harshika

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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Hi. Maybe is a temporal issue with Adobe servers. If your problem continues, please sign out and sign in again in the Creative Cloud Desktop app.

 

Marlon Ceballos.

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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I had already tried the sign out/in CC and that didn't resolve the issue. It was indeed a server issue at Adobe. Their message is attached... 

arnaudm85489527_0-1623433371240.png

 

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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"it will be resolved in sometime"? Doesn't provide much hope for a quick resolution. In the meantime, I saved files locally and shared the physical files with the recipient. 

 

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Adobe Employee ,
Jun 13, 2021 Jun 13, 2021

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Hi there,

 

Sorry for the trouble. We would like to know if you're still experiencing the issue while sharing the file. If yes, then I would suggest checking the cloud storage as shown in the screenshot below-

 

HARSHIKA_VERMA_0-1623632632063.png

If there is no issue with cloud storage, I would suggest signing out of XD and Creative Cloud app, restart the machine, and then sign back in.

 

Let us know if that helps.

 

Thanks,

Harshika

 

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Community Beginner ,
Jun 20, 2021 Jun 20, 2021

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Yup, something is broken with Adobe. Is there a place we can raise a direct support request do you know @marliton ? Only it's stopping me share the work out.

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New Here ,
Jun 18, 2021 Jun 18, 2021

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I'm having the same issue for several days now. The app is up to date, and I have signed out and back in many times. Can anyone help?

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New Here ,
Jun 19, 2021 Jun 19, 2021

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Same with me

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Community Beginner ,
Jun 20, 2021 Jun 20, 2021

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Same here, re-install does nothing. There's clearly a bug going on here, I have loads of storage left.

danc15793338_0-1624214755313.png

danc15793338_1-1624214770830.png

 

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New Here ,
Jun 21, 2021 Jun 21, 2021

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Hey there,

I am having the same problem. But I also found a workaround by sharing the document over the creative cloud client in the "your work" section. Might work for you as well. 

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Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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Thanks for sharing - this workaround does work.

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Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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Thank you!! Worked a charm - really appreciate you sharing this.

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Community Beginner ,
Jun 28, 2021 Jun 28, 2021

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How do you share from the "your work" section? I can select a document but don't see the option to share. TIA!

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New Here ,
Jun 28, 2021 Jun 28, 2021

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You need to right-click the document to see the option.

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Community Beginner ,
Jul 01, 2021 Jul 01, 2021

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Oh! I was looking at the "your work" section inside of the XD hompage, realized now you're talking about the Creative Cloud app. Wow! Thanks a ton

 

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Adobe Employee ,
Jul 04, 2021 Jul 04, 2021

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Hi there,

 

Thanks for reaching out. In addition to the creative cloud app you can also access your work from here https://assets.adobe.com/cloud-documents 

 

Feel free to reach out if you need any further assistance.

 

Regards

Rishabh

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Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Hi All,

 

We are sorry for the frustration. We would request you to please share a few more details like-

 

  • Are you working in an enterprise network?
  • Does that happen with local files?
  • Please generate Adobe logs and upload them to a shared location such as CC or Dropbox and share the URL with me over a PM.

 

We will try our best to escalate the issue for further investigation.

 

Thanks,

Harshika

 

 

 

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Community Beginner ,
Jun 23, 2021 Jun 23, 2021

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Hi @HARSHIKA_VERMA much appreciated.

1. No, personal

2. The bug is with cloud files and attempting to share to co-editors from inside XD

* When I attempt to share a local file (just to check) it asks me to first save it as a cloud file which is expected behaviuor

3. Will send now.

 

Best, DanC

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Community Beginner ,
Jun 23, 2021 Jun 23, 2021

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Hi @HARSHIKA_VERMA 

Afraid it wont' let me message you on here, it says message limit reached (see below)

Maybe add me on https://www.linkedin.com/in/dancourse/ and I will message them there.

Best, DanC

 

danc15793338_0-1624435558246.png

 

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Adobe Employee ,
Jul 05, 2021 Jul 05, 2021

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Hi danc15793338,

 

Sorry for the delay in response. Would you mind updating XD to 41.1 version and let us know if that works?

 

Thanks,

Harshika

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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I have Version 41.1 and still doesn't work.

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Adobe Employee ,
Jul 06, 2021 Jul 06, 2021

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Hi estherr59702326,

 

Thank you for reaching out and sorry for the trouble. Would you mind telling me if you're unable to invite or you're getting error while sharing the file "We can't upload your document to Creative cloud right now?

 

Could you please share the XD file with me over a PM so that I can escalate the issue to the team? Please also share the screenshot of your About XD info page.

 

I will try my best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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Hi,

I get the error when I click "share to invite". It happens across all files. I've attached a screenshot of my About XD.

Thanks,

Esther

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Adobe Employee ,
Jul 12, 2021 Jul 12, 2021

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Thanks for sharing the screenshot. Would you mind generating Adobe logs and upload the logs to a shared location such as CC or Dropbox and share the URL with me over a PM? Please also share your system specification and the XD file for testing purposes. If possible, please create a short video showing the error message? 

 

We'll do our best to help.

 

Thanks,

Harshika

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