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I get this message when I try to share the document for co-editing. I tried reinstalling XD to current/latest version, previous version, restarted machine. Nothing worked. Using XD (41.0.12) on Window 10.
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Hi. Maybe is a temporal issue with Adobe servers. If your problem continues, please sign out and sign in again in the Creative Cloud Desktop app.
I had already tried the sign out/in CC and that didn't resolve the issue. It was indeed a server issue at Adobe. Their message is attached...
"it will be resolved in sometime"? Doesn't provide much hope for a quick resolution. In the meantime, I saved files locally and shared the physical files with the recipient.
Sorry for the trouble. We would like to know if you're still experiencing the issue while sharing the file. If yes, then I would suggest checking the cloud storage as shown in the screenshot below-
If there is no issue with cloud storage, I would suggest signing out of XD and Creative Cloud app, restart the machine, and then sign back in.
Let us know if that helps.
I'm having the same issue for several days now. The app is up to date, and I have signed out and back in many times. Can anyone help?
Same with me
Same here, re-install does nothing. There's clearly a bug going on here, I have loads of storage left.
I am having the same problem. But I also found a workaround by sharing the document over the creative cloud client in the "your work" section. Might work for you as well.
Thanks for sharing - this workaround does work.
Thank you!! Worked a charm - really appreciate you sharing this.
How do you share from the "your work" section? I can select a document but don't see the option to share. TIA!
You need to right-click the document to see the option.
Oh! I was looking at the "your work" section inside of the XD hompage, realized now you're talking about the Creative Cloud app. Wow! Thanks a ton
Thanks for reaching out. In addition to the creative cloud app you can also access your work from here https://assets.adobe.com/cloud-documents
Feel free to reach out if you need any further assistance.
We are sorry for the frustration. We would request you to please share a few more details like-
We will try our best to escalate the issue for further investigation.
Hi @HARSHIKA_VERMA much appreciated.
1. No, personal
2. The bug is with cloud files and attempting to share to co-editors from inside XD
* When I attempt to share a local file (just to check) it asks me to first save it as a cloud file which is expected behaviuor
3. Will send now.
I have Version 41.1 and still doesn't work.
Thank you for reaching out and sorry for the trouble. Would you mind telling me if you're unable to invite or you're getting error while sharing the file "We can't upload your document to Creative cloud right now?
Could you please share the XD file with me over a PM so that I can escalate the issue to the team? Please also share the screenshot of your About XD info page.
I will try my best to help.
Thanks for sharing the screenshot. Would you mind generating Adobe logs and upload the logs to a shared location such as CC or Dropbox and share the URL with me over a PM? Please also share your system specification and the XD file for testing purposes. If possible, please create a short video showing the error message?
We'll do our best to help.