Home tab broken; Can't create new document.

[Lesego5C83]

My Adobe XD home tab is empty. I can open the recent documents and the cloud tab workings. However, even when I try to use the file menu I can't add a new document. I am using mac

[RONvanNOORD]

Issuu sinds MAC-OS BIG SUR

[Rishabh_Tiwari]

Hi All,

We're so sorry to hear about the trouble. Please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/td-p/11743075 Please in case if it still doesn't work, please share the details asked here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421... and share with me over a PM.

We'll try our best to help you with it.

Note: Please add the URL of the post over a PM for reference.

Regards

Rishabh

[Gwénaëlle5C72]

Bonjour, 

Lorsque je crée un nouveau document sur Adobe XD, la page d'accueil est vide. 

J'ai déjà essayer de réinstaller Adobe XD, mais le problème persiste. 

Que dois-je faire ? 

Merci pour votre aide

----------------------------------------------

When I create a new document on Adobe XD, the home page is blank.

I have already tried to reinstall Adobe XD, but the problem persists.

What should I do ?

Thanks for your help

Gwen

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11743075#M4337...

If that doesn't help, please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

[Gwénaëlle5C72]

Thanks for your help,

but it's not working.

> I tried the solutions you suggested to other users.

Gwen 

[Gwénaëlle5C72]

Hi, 

No sorry, it does not work. 

Regards, 

Gwen 

[HARSHIKA_VERMA]

Sorry for the delay in response. Could you please update XD to 39 version and let us know if you're still experiencing the issue?

We will try our best to help.

Thanks,

Harshika

[Prithvi5E9E]

Hi

I'm using a mid 2010 mac mini running mojave and have installed adobe XD. Adobe XD opens just fine and at normal speed and works pretty well. But when I try to do a project, the artboard or canvas aren't showing. I don't know why, but it doesn't show. I tried searching for answers and someone had said to try gfxcardstatus to switch to integrated, but it shows that there isn't dual gpu in my machine. Someone pls help!

  

 I have attached the specs, the error along with adobe XD screenshot. Please help

[HARSHIKA_VERMA]

Hi Prithvi,

We are sorry for the delay in response. Would you mind sharing the version of XD you are using? Have you tried signing out of XD, Creative Cloud Desktop top, restart the machine and then sign back in?

Let us know if that helps.

Thanks,

Harshika

[Prithvi5E9E]

Hi Harshika,

I am currently using the latest version of Adobe XD that is 38.0.12.13 (starter), creative cloud sync 4.9.0.19. I had tried signing out of both Adobe XD na creative cloud and signing back in, reinstalling Adobe XD and creative cloud, but the problem doesn't seem to go. But when I boot my mac in safe mode, it seems to work fine and art boards are visible. I'd like to know the solution for this. 

Thank you,

Prithvi 

[Spas K.]

I had this problem on Windows when I tried to run Xd on an older machine. Problem was an outdated nvidia driver.

Once I updated it, the artboards were visible. 

[Prithvi5E9E]

My system has a NVIDIA GeForce 320M graphics card. Can you tell me how you updated your driver and how to update mine? 

[Spas K.]

I know you can go to https://www.nvidia.com/en-gb/geforce/drivers/ , find your graphics card and download the latest one, but I'm not sure how it works on a Mac. This card seems to be quite old and you might have to do some research on what's the latest driver available and how to update it. Sorry that I can't be of much help.

[Prithvi5E9E]

I checked it out and it appears that there isn't any drivers available now :((. Tho it is available for Linux and other operating systems, it isn't there for macOS

[Mazhar Nasim5E09]

Hey i faced the same situation when i tried to use the share option on an artboard, I was stuck on the moving circle no matter what I do even restarted XD and same, I uninstalled and reinstalled XD dint work. Then i restarted my M1 MBP and tada! everything went back to normal.