Home tab broken; Can't create new document.

[Lesego5C83]

My Adobe XD home tab is empty. I can open the recent documents and the cloud tab workings. However, even when I try to use the file menu I can't add a new document. I am using mac

[ELENA5C88]

Hi! I have several problems with my Adobe XD. I've got the latest version and I tried eliminating it many times. 

When I open the software, the principal page doesn't show me anything: I can't create new files, even if I use the menu.

Moreover, I can't download any plug-in because it gives me "error" notifications.

What can I do?

[Rajasekhar_Reddy]

Hi there,

Sorry to hear that you are facing issue with XD, we are aware of this  issue and team is working  on priority to fix it at earliest and the fix will be shipped in coming releases. Could you please share your OS version and XD version you are currently using so that we will add it to the bug.

Thanks for you patience.

Regards,

Rajasekhar.

[AnastasiaKul]

Hi! I've just downloaded the Adobe Xd and have the same issue.

iOS version: macOS Catalina 10.15.7

Xd version: 36.2.32

The screenshot:

[ELENA5C88]

exactly the same versions

[italosan]

Hi, try updating to version 37.0.32 and let us know if the problem persists.

[ELENA5C88]

Thank you!

Unfortunately I've updated to version 37.0.32 but it hasn't solved the problem.

[italosan]

Have you tried uninstalling the software using the Creative Cloud Cleaner tool? This way, in addition to uninstalling Adobe XD, any corrupt files will also be deleted. When finished, reinstall the software and see if the problem occurs again.

[ELENA5C88]

I have already tried, but maybe I can make another attempt. I'll write here if I succeed in solving the problem in this way.

Thanks

[Rajasekhar_Reddy]

Hi Elena,

Could you please collect logs if you see this issue again  using https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and save any drive location(creative cloud, Google drive etc) and please share the link with us.

Regards,

Rajasekhar.

[HARSHIKA_VERMA]

Hi Elena,

Sorry for the trouble. In addition to what Rajasekhar has asked, we are also having the similar discussion here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/td-p/11743075 

wherein few customers shared the solutions the worked for them. Could you please check and let us know if any of them helped you as well?

Thanks,

Harshika

[jiamingm52087813]

I have recently switched to a new Macbook Pro with M1 Chip. However, I have trouble opening Adobe XD. Every time I open it, I am stuck on this loading screen:

I tried right-clicking on the icon and opening recent files. Only a few files loaded and others did not. I also cannot create any new files because I would get stuck in the loading screen.

I have also tried:

- Restarting laptop

- Uninstalling and reinstalling the app

So far nothing worked for me. I have googled around but I don't see many people having this issue. Right now I have to switch back and forth between laptops and it would be a great help if there is a way to fix this.

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are facing trouble with XD. We are already having a similar discussion regarding the issue here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/td-p/11743075. I would request you to please join the discussion and also try the solutions suggested.

We will try our best to help.

Thanks,

Harshika

[thắngp64752600]

If you can't fix it , you can open an older file save as with a new name then clear everything and work on it.

[Luca5F8D]

the home screen is blank with no options. if you click new it displays the same thing...nothing... i can open files but i cannot create new files.

i have tried multiple solutions from the forums. it has worked in the past but i wasn't using it so i deleted it and now i need it again but alas it does not work...

[Abhidas]

Hi,

We are very sorry to hear that you are facing this issue with XD. We are aware of this issue and our team is working on priority to fix this.

I would suggest you to follow https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/td-p/11743075  this thread for further details. Some suggestions are given in that thread that might help you.

And also could you please share your OS and XD version.

Thank you,

Abhishek Das(Adobe XD Team)

[Luca5F8D]

thanks for the generic reply...

OS: Mac Big Sur 11.2.1

XD: was the latest build as of today (25 February 2021). i am unsure of the actual build because i got annoyed and deleted it and creative cloud.

[HARSHIKA_VERMA]

Hi Luca,

We understand your frustration and apologize for the bad experience. We are already tracking this issue in the bug. Although the team is definitely asking for the logs for all the customers so that they can track all the scenarios causing this issue. As far as bug status is concerned they are able to investigate it and you will definitely see improvements in the future releases of XD. 

Perhaps, it would be really helpful if you can share the logs with us that will help our team investigate more about your system situations. 

We are sorry for the inconvenience.

Thanks,

Harshika

[scatty0D44]

Hellp....

I really need to continue my work..

i have no idea, with this.. firstly i just install and update into the newest version, is that possible because im using the new processor from mac? M1? 

[italosan]

Hi, what version of Adobe XD are you using? Have you checked for updates for the Creative Cloud app?

The fact that it is installed on a computer with an M1 processor shouldn't cause any problems, as the software is emulated with Rosetta 2.

[Sidhant Mehra]

i have the same issue, can't resume my work

[HARSHIKA_VERMA]

Hi All,

We are sorry for the delay in response. Would you mind trying the steps shared in the correct answer of this post: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421...?

If that doesn't help, please share the additional details asked so that we can escalate the issue to the team for further investigation.

We are sorry for the inconvenience.

Thanks,

Harshika 

[Chirali5C40]

I have tried installing and uninstalling several times but my XD always opens to this screen.

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. I found a similar discussion which you can refer to here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/td-p/11743075 

Please try the solution suggested and in case if you are still experiencing the issue,  please share the details asked here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421... and share with me through DM, by clicking on my name.

Note: While sending DM, please add this discussion link in the subject.

Regards

Rishabh

[Dan5F93]

Hi there

Due to a project need I've had to use XD, I've installed but the home screen/start screen is empty. there are no choices of artboards, its blank. please see screenshot. PLEASE HELP. I NEED TO JUMP INTO THIS PROJECT AS SOON AS! 

[RONvanNOORD]

Same issuu