Red Exclamation Point on Cloud Icon after load disconnected from ansys cloud

[Netboy71]

Getting this red exclamation point on my cloud icon after document loads. If some one is collaborating at the same time. I will lose all my changes. I've followed every trouble shooting doc I can find but won't go away.

OS Name Microsoft Windows 11 Enterprise
XD version 49.0.12.14
Creative cloud sync: 5.6.2.1

[gianvitulano]

Hi Netboy,

you also tried to log out and back out of your Adobe account

[netboy]

Yes, in browser and in cloud app. Rebooted, uninstalled and reinstalled dozens of times trying to clear.

[netboy]

Note: We are also AEM customers as well. Not sure if that makes a difference. Others use the system without the error.

[gianvitulano]

Hi Netboy,

thanks for your answer. I don’t think that’s a problem. I recommend contacting Adobe Customer Care.

[netboy]

Solved. Updating this setting fixed my issue.

• 1)Type "regedit" at windows search bar
• 2)Set the value of EnableLUA as 1 at Location: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
• 3)Reboot the machine.

[gianvitulano]

Hi Netboy,

I’m glad your problem has been solved.