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Red Exclamation Point on Cloud Icon after load disconnected from ansys cloud

New Here ,
Apr 06, 2022 Apr 06, 2022

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Getting this red exclamation point on my cloud icon after document loads. If some one is collaborating at the same time. I will lose all my changes. I've followed every trouble shooting doc I can find but won't go away.

defaulti47f2s88o4hw_0-1649261943587.png


OS Name Microsoft Windows 11 Enterprise
XD version 49.0.12.14
Creative cloud sync: 5.6.2.1



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Community Expert ,
Apr 08, 2022 Apr 08, 2022

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Hi Netboy,

you also tried to log out and back out of your Adobe account

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New Here ,
Apr 08, 2022 Apr 08, 2022

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Yes, in browser and in cloud app. Rebooted, uninstalled and reinstalled dozens of times trying to clear.

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New Here ,
Apr 08, 2022 Apr 08, 2022

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Note: We are also AEM customers as well. Not sure if that makes a difference. Others use the system without the error.

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Community Expert ,
Apr 11, 2022 Apr 11, 2022

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Hi Netboy,

thanks for your answer. I don’t think that’s a problem. I recommend contacting Adobe Customer Care.

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New Here ,
Apr 14, 2022 Apr 14, 2022

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Solved. Updating this setting fixed my issue.

 

  • 1)Type "regedit" at windows search bar
  • 2)Set the value of EnableLUA as 1 at Location: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
  • 3)Reboot the machine.

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Community Expert ,
Apr 15, 2022 Apr 15, 2022

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Hi Netboy,

I’m glad your problem has been solved.

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