Unable to drag and drop images into Adobe XD on Windows machine.

[rosendof79510533]

Hello Adobe Support,

I've been working with our IT department because my Adobe XD software doesn't allow me to drag and drop images into Adobe XD. I have to manually import them and then mask the images with shapes. I have been following your support forums, and we updated the GPU on my laptop and we're still running into issues. I am receiving a canceled symbol when trying to drag the images into XD. I am running Adobe XD on Windows 10. I can provide any specs you need to help troubleshoot.

Thanks,
Rosendo Figueroa

<The Title was renamed by moderator>

[Kamaleonzinha]

Thaaaank you so much, it worked.

God bless you! 🙂

[glennr67142798]

Eureka! This works : )

[lucasa56893711]

It worked to me! Thanks!

[Lexi Black]

Thanks this worked like a charm!

[Sergey Prihodko]

Really Thank You!!!

[dzouma]

You are genuis, thank you it works for me

[yellowman41]

감사합니다,,,ㅠㅠㅠㅠ👍👍👍👍👍👍👍👍

[Lydia5CCD]

Thank you so so much, appreciated.

[Zahra5E9B]

This worked for me, Thank You

[BilalGedik]

You are the big man! It worked for me, too. Thank you so much! 🙂

[Gabriel23558783a2se]

Yes, deu certo!

[gouseb24882230]

It's not worked for me, tried all the steps from past 5 hours nothing happened can anyone help me with this issue

[italosan]

Which version of Adobe XD are you using? And what version of Windows do you have on your computer?

[gouseb24882230]

Solved you may mark it as solved, thank you for response

[Rishabh_Tiwari]

Glad to hear it has been resolved! Feel free to reach out if you run into any other issues or have any other issues in the future. Thanks!   

[gouseb24882230]

I'm using windows 10, I have tried restarting my pc and updated the adobe creative cloud and adobe xd but still I can't get this with this issue, I get a black circle with a line through it telling me I can't drop images into XD

adobe xd file is located in c:\users\administrator\Appdata\Local\Pacakages\Adobe.CC.XD_adky2gkssdxte - Shortcut. Pls help with this issue ASAP

Thanks in Advance

<The Title was renamed by moderator>

[italosan]

Hi, sorry you are having problems with Adobe XD. What image extension are you trying to import on Adobe XD? Does this problem also occur with other files?

[gouseb24882230]

I have tried jpg and png image file, i didn't try other files, Please help me to solvewith these issue I was Trying these from past 5 hours its so frustrating.

But I tried with other applications like figma the drag and drop is worked in adobe xd its not working

[italosan]

Which version of Adobe XD are you using?

[gouseb24882230]

version:27.2.12

[HARSHIKA_VERMA]

Hi Ashraf,

Thank you for sharing the details asked by Italo and sorry to hear you are unable to drag the images into XD. I am unable to reproduce the same at my end on my machine and I am able to drag the images fine. 

Would you mind telling if you are opening a specific file in which you're trying to drag the image? Is it possible for you to a share a short video of your workflow for better understanding?

We will try our best to help.

Thanks,

Harshika

[gouseb24882230]

https://1drv.ms/u/s!As9mXnlpOiWLgmJ1vOEOCdLPZ4kQ?e=OOKZmJ

video link for my problem

[italosan]

Have you also tried uninstalling and installing Adobe XD again?

[gouseb24882230]

Yes, I have tried lot of times, but it does'nt worked

[Rishabh_Tiwari]

Hi Ashraf,

We're so sorry for all the trouble. Could you please try the steps shared on this discussion: https://community.adobe.com/t5/adobe-xd/can-t-drag-images-into-xd/td-p/9205660?page=1

If that doesn't work, I'd request if you can log in to the Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s) and check how the application works.

Regards

Rishabh