Unable to open cloud document in XD45 getting error "Can't Open this document"

Forum|Forum|4 years ago
November 18, 2021
3 replies
651 views

How to solve this issue?

{Renamed By MOD}

Open and save docs

This topic has been closed for replies.

Joely10623436

Community Expert

cloud or local document? shared document?

S

Sarbesh21816475xy5yAuthor

Participant

Cloud document

Rishabh_Tiwari

Community Manager

Please update XD to the latest version which is 45.1 and let us know if that solves the issue?

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Please try the suggestions shared here https://community.adobe.com/t5/adobe-xd-discussions/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quot-or-error-47-while-opening-the-cloud/m-p/10415491#M13086 and in case if it still doesn't work, please share the details asked by Gianvitulano, we'll try our best to help you with it.

Regards

Rishabh

G

gianvitulano

Community Expert

Hi Sarbesh,

we need more information to help you. Which version of Adobe XD are you using it? Does the same problem also occur with other files? Have you tried to log out and re-enter your Adobe account?

S

Sarbesh21816475xy5yAuthor

Participant

The version is 45.0.62.17
This issue only happens for the cloud documents that i was invited to edit.
Yes, I Have tried signing out and re-entering my account

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded